TripAdvisor Traveler Rating

FANTASTIC hotel! We were a group of 20 who visited to celebrate a wedding. All said rooms were clean, food was great with lots of options, pool and drink bar were fun! We were able to get all 20 at a tabl...e for Japanese Hibachi thanks to Concierge Wendy, everyone loved it and food was amazing. The newlyweds made arrangements thru Alexia (wedding office) for a special garden dinner one night, they made it SO lovely and intimate, it cost extra but was worth it. Gabriel who lead evening games in the lobby was lots of fun. Iberostar again provided high quality services for a reasonable price!!

The resort was amazing. Both my girlfriend and I had an amazing vacation. The rooms are lovely and the service is top-shelf from the many restaurants, the Spa, the bar tenders and the crew who shuttle you ...in golf carts throughout the resort. We met Luis Martinez in the hotel lobby and he was amazing. He gave us great advice on the shopping choices and Playa del Carmen and what to avoid while shopping there. He is a great guy with a wealth of knowledge on the local area. This is a trip we will never forget, and we will be coming back this December for sure.

Where do I even start? If you’re not a membership holder, don’t expect access to the nicer areas of the resort. The food was disappointing, and the beverages were of the cheapest quality. Want to use the c...abanas by the pool? That’ll cost you extra. Plus let’s say you want to do it well then you need to do it way in advance according to the concierges by the pool. Even though you see them empty all day. I traveled with my handicapped mother, and the experience was especially disheartening. Most of the golf cart drivers were rude—particularly the Cuban driver. The only one who showed kindness and respect was Josue . He went out of his way to take care of my mom, making sure she always got to the lobby and our room comfortably. Big shoutout to Bidelia and Beiby as well—they did a fantastic job keeping our room clean despite being clearly overworked and underpaid (only $150 biweekly!). Unfortunately, these few kind staff members were the only bright spots in an otherwise disappointing stay. I would never recommend this overpriced resort. It felt more like a 3-star experience at best. Please don’t waste your money—book elsewhere.

The best experience in this place, we loved the Entertainment mainly Angel, what a guy!!! He’s is the best one , the attention and the energy of this guy is wonderful. The place, the food, the activities, ...all the resort is amazing and gives you a nice experience of Mexico Definitely we’ll come back

Luis is the best (the concierge). He makes the experience unbelievable and took care of me and my girlfriend, I had an amazing time at the resort and it was a lot of fun. Again, I would not have had this g...reat of an experience without Luis, so thank you Luis!