TripAdvisor Traveler Rating

My wife and I travel to the Caribbean four to six times yearly. We like to try different resorts to gain a new experience. We stayed at this resort for 7 days. We arrived at noon, and check-in was quick, b...ut our room was unavailable until after 3 pm. We were offered an available room, but it was allegedly an upgrade for an additional charge. The resort and the room were clean, and the decor was updated. The food and nightly entertainment were fair. Some staff were hospitable and welcoming, while others were cold and distant. The facility was large, hence requiring golf carts to get around. So often, we had to sit and wait for 10-15 minutes until they arrived. The maid service was the highlight, as she paid significant attention to details and left towel decorations on our bed daily (I do not recall her name, but she serviced room 3009 from March 21-26). Our greatest disappointment was that we paid a significant amount for this resort because CheapCaribean, or the resort, falsely advertised that it had three outdoor hot tubs. My wife has severe arthritis and is unable to get into the pool water during this time of year; hence, we only travel to resorts with a hot tub from November through May. We have spoken with CheapCaribean and have yet to receive a response. We would consider the rating a 3-star and not a good value for what we paid.

Pool Chairs are difficult to come by. You need to rent pool chairs with umbrella or find a pool concierge to get them. People break the rules and rudely put towels on chairs to reserve and may not ever go... there. You must also make all your reservations the minute your checked in or you’ll be eating buffets for dinner as the restaurants are booked by your second day. Disappointing.

We wanted to thank Andreas for his wonderful service. He greeted us so nicely when we first arrived and did not pressure us but offered all the services. We were able to go to all the à la carte restaurant...s we wanted and when we couldn't find one we texted him and he helped us right away. Always willing to give us information about snorkelling and going to play de Carmen or to do things around the area. He is knowledgable and just a very pleasant person.

Our entire trip was fantastic, but Debbie at the concierge desk went above and beyond to make our trip perfect. Would highly recommend. If you travel to Iberostar Paraiso Beach, make sure you request Debbi...e for your personal concierge. It’s worth it.

Clean atmosphere, lots of food options, lots of options for excursions, beach was busy most days- gotta get there by 10am to get a chair, bartenders are all amazing and quick- lineups don’t take long or th...ere are waitresses who serve you on the beach if you prefer. They have a towel exchange hut and enough pool options, never over crowded. Great evening entertainment in lobby or theater. You have access to other 2 resorts for a fee but we stayed at beach waves. We also really enjoyed the gym and golf course right on site! We were very appreciative for conceige Marijo. We had issues booking a la carte restaurant because the app was having issues when we were there. She really pulled through and we got to go to 3 restaurants and she went above and beyond. Ask for her if you can :D