Overview
The Iberostar Waves Quetzal resort is located along the sandy beaches and clear waters of the Yucatan Peninsula. Enjoy your day relaxing on the beach under the sun or in a variety of sporting activities available for all ages.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
350
Inclusions
- Daily activities
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Preferential room location
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, and 2 day beds
- No more than 4 guests in the room
- Maximum 2 adults
- 1 king bed, and 2 day beds
- Maximum 2 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- Upgraded amenities
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, and 2 double beds
- Garden view or Jungle view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Jungle view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- Guaranteed connecting room
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
Amenities
Aerial
Beach
Pool Aerial
Main Pool
Lobby
Restaurant
Theatre
Spa
Wedding Facilities
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
So much to improve
Vacation07470266964 on Apr 03, 2025
Let me start with the fact that Im still note done with this vacation. Im writing this review while still here 1. Hotel needs upgrades showers are really bad 2. Pool chairs are always taken if you arrive ...after breakfast around 9 there is no place to sit. 3. Coffee maker in the rooms are terrible and the is no creamers. How can someone who need milk drink black coffee’s 4. Out fridge barely works, when you open the cabinet where is hidden its like sauna in there 5. Not much to choose from the food u less you like see food. 6. They have the stupid smoke free policy which you can’t even smoke on balcony otherwise you will receive a note stating that you will be fined $250 7. When everyone leaves the room power goes off in the room so your devices wont charge while you eating breakfast etc. While I was before in iberostar and I loved it. After this stay I wont be returning back to one. For this price I might have tried just something else. Iberostar you have so much to improve.
Never Going Back
Eric B on Mar 30, 2025
No service when in or around the pool. No service while on the beach. Had to walk to the bar for every drink and wait 5 plus minutes or more while there was a line of 10 people or more with only one bar te...nder. The liquor and beer selections were pitiful. All entertainment across the resort was awful. No snacks in the room. Wouldn't bring any drinks to the room. No room service after like 9pm. Limited hours of all food availabilities. Ran out of towels with rental service. Maintenance of the complex is sub par all around. Beds are as hard as a brick. Rooms were hot with limited temperature settings. Pool depth was 5.5ft. No shallow areas for adults to enjoy the water without pool water levels being in chin high water. There is one swim-up bar for adults with like 10 seats. Nothing ideal about its location or amenities. Half the tile on the steps, seats, and tables was missing. The water was 60 degrees. Completely disappointing. The kid pool was putiful. 2 slides and ankle deep water. Sidewalk to the pool/ocean is very uneven and dangerous. No outlets to charge any cell phones or devices near the beds. Half the walk from our room to the pool/beach smelled like feces. The power for the rooms including the A/C shuts off when you leave the room (they are on an occupancy sensor). This place is simply a joke and needs immediate attention in so many ways. Oh yea....our room was 2807. Every night and all night long after 10pm, there were garbage trucks, maintenance vehicles, etc going back and forth behind our room all night long. This included back-up alarms on vehicles beeeping, grinding sounds, dragging equipment, etc. Keeping my family and myself awake. I'll never go back.
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