TripAdvisor Traveler Rating

Such a lovely time at Melia Casa Maya. Beautiful beaches blue & crystal clear. Had amazing daily service by Uzi during the morning and in the afternoon by Benjamin & Manuel. Always made sure that me and my... friend felt welcome. Food & service was top notch.

Reaching the hotel over the phone is impossible. Two options are given for reservations when you call, a third option for all others. When you select the third option, the call is disconnected. Calls shoul...d be routed to an operator or the front desk.

Let me begin saying that we have been apart of this timeshare since the 90’s. Coming back to the new “renovation” is simply horrible! If you are American they treat you horribly, a clear difference in trea...tment from Spanish speaking guests.

The new owners don't care about the people that have been coming for 38 years. I had a awful time. Paid for all inclusive and it wasn't worth it. The pool was nice but now the kids are in the same pool. I ...had to change my room 3 times. Still not satisfied. The food wasn't as good as expected. The room wasn't as nice as it should have been. Didn't get what I needed. Just not worth it. It was my 70th birthday and it sucked.

Excellent place to spend a week. Super great service from all involved. Oscar Alfredo and Luis in the Cape Nao restaurant was very attentive and informative. Luis provided great beach service on our beach ...days. Everyone is friendly and welcoming.