TripAdvisor Traveler Rating

Victor at Sky Bar is phenomenal! His drinks are flawless, his service is top-tier, and his vibe is unmatched. He made our week long vacation unforgettable and so much fun. We’ll be back just to see him aga...in hopefully very soon. We love you Victor

The staff are absolutely fantastic and go above and beyond to make your stay amazing! The entertainment staff especially! The hotel is a little run down in places but you don't notice after a while. The fo...od is lovely especially in the restaurants. The beach was awful due to the seaweed but that's just unfortunate and cannot blame the hotel for this, they did their best to clear it but it was relentless. Beach is lovely at Puerto Morelos if you want to enjoy a swim or a walk on the beach. We had a fantastic stay and would definitely return again in the future.

My review is for Israel from Adventure Photos, he was absolutely amazing and so talented. He went above and beyond his duties as a photographer. He was on time, detail oriented, professional, kind and an a...mazing photo editor. He really captured us as we are on our special day. Upon meeting Israel, he asked questions and really listened to what I wanted. He always remained extremely professional which I very much appreciated. After all, we spent a lot of money on our vow renewal and I’ve got to say, he was the best photographer I’ve worked with thus far. On the day of our wedding Israel was on time and ready to shoot for 4 long hours. He took so many beautiful shots and paid a lot of attention to detail. He was very experienced with his shots and with his editing. For example, Israel made sure my hair wasn’t in my face for the shots. Or that people weren’t in the background of our photos. The editing really captured how beautiful my makeup looked but he also managed to edit my son’s face so the red juice stains on his upper lip weren’t apparent. He directed us very clearly in both English and in Spanish (since my husband doesn’t speak Spanish.) You can tell he has a lot of experience with his line of work. Israel got so many beautiful shots of our vow renewal, I am having a difficult time selecting the ones I want to print myself for our home. I really can’t thank Israel enough for all the work he put into our special day and our photos. He was essentially our wedding coordinator (because Lourdes disappeared for most of our wedding.) He really stepped in and helped us stay on track to get the many beautiful shots he captured. Israel knew I wanted photos of our cake cutting and he helped make that possible in our timeframe. He was gracious in the chaos and put my panic at ease. At the end of the day, a photographer has the duty to capture these amazing moments that you will look back on with fondness. I believe Israel did a fantastic job in capturing our beautiful memory. Thank you Israel from our family. We truly appreciate all your hard work!

The Blue Water Grill and our server Alberto were amazing! The food was fantastic, the view was wonderful, looking out across the ocean. The whole family had rib eye, cooked perfectly. Would recommend to an...y Dream Sapphire guest! Matt, Lou Hickey

Excellent stay. The rooms were well equipped - beds very comfortable pillows were very comfortable. Rooms clean. Pool area great Coco cafe a great extra we had lots of great drinks throughout day. Would... definitely go back. Staff were all so helpful, polite and professional. We felt safe and secure within the resort.