Overview
The newly renovated Dreams® Sapphire Resort & Spa, a AAA Four Diamond award-winning resort for families with teens and tweens, couples and friends. Guests of all ages will find spacious suites, international gourmet cuisine, unlimited top-shelf spirits, endless activities including three swimming pools and nightly entertainment – perfect for guests of all ages!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
568
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
- 1 king bed, and 2 double beds
- No more than 6 guests in the room
- Maximum 4 adults
- 1 king bed, and 2 double beds
- Maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with shower only
- Climate control
- Smoke-free
- This Family Suite is made up of two guaranteed connecting Junior Suite Tropical View rooms (one with a king bed and the other with 2 double beds)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Jetted tub
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Climate control
- Living room
- Smoke-free
- Please note: this room category will include a child safety lock to go out to the pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
Amenities
Lobby
Lobby
Beach
Beach
Main Pool
Adult Pool
Pool
Spa Pool
Spa
Barefoot Grill
Bluewater Grill
World Cafe
Coco Cafe
Lemongrass
Location
Reviews
TripAdvisor Traveler Rating
Wedding
Lea P on Mar 22, 2025
We had our wedding performed at Dreams Sapphire. I can't thank the wedding and photography team enough for making our wedding day perfect. Antonio, our wedding coordinator, was a pleasure to work with and ...was extremely helpful, making the wedding day stress free. Abigail, at Adventure Photos, did a spectacular job with our photos and was so awesome to work with. We could not have asked for a better experience and would absolutely recommend Dreams Sapphire!! Thank you to the amazing team there.
Great stay for a great price!
abigailcO1899WS on Mar 21, 2025
This was my first all-inclusive experience, so please keep that in mind! Pros: - The resort is absolutely beautiful! - The food was great and the staff were always helpful and kind. We avoided greens for ...the most part and made sure to drink purified water and neither of us had any health issues! - The room was very spacious and the bed was a literal dream (being a college student stuck on a twin for the third year). There were little packages left on the sink each day: a sewing kit, dental hygiene kit, a comb, a shower cap, a shoe mitt, and a shaving kit. - My boyfriend and I aren't really "party people," so the calm and family-friendly atmosphere was perfect for our spring break trip! - The app was also super helpful and provided information we wouldn't have had otherwise, like restaurant hours and menus, daily activities, and a line of communication to staff should we need anything. - The main pool was much more spacious than it had looked in pictures, so we were never on top of other people. - There was a night with some different "pop-up shops" in the lobby area with several stands with different items. I bought a small statue and my boyfriend got a set of coasters from the same people and we both had our names and the date engraved on our items, which was included in the price. Were we ripped off? Yea. But it was a cool experience and who knows if we'll ever be back in Cancun! I loved seeing everything the shops had to offer. Cons: - Our mini fridge did not work upon arrival, and it was never fixed--even after several requests for staff to take a look at it. - On our second day, housekeeping staff did not leave us any towels after taking our used ones and also seemed as if they had not finished making the bed. Pillows and blankets were left on the couch in our room, so we thought they may not be finished, but the staff was nowhere to be seen so that was not the case. To be entirely fair, we reached out via the app for new towels and they were delivered to our room in about 30 minutes which was great! - You cannot make reservations at restaurants so it is "first come, first serve," which means you had to be in like at least 20 minutes before they opened unless you wanted a 1-2 hour wait. It was also a rush to the pool chairs each morning, with towels occupying more space than people. - Most chairs were claimed by 7am. My boyfriend and I were usually up for the sunrise so we got lucky, but not everyone did. - Something slightly annoying was that the housekeeping staff did not get to our room until 3:30pm-4pm, as we were on the edge of the resort. In general, the trip was amazing! I think we got a great price for all of the food, drinks, and amenities offered at the resort. There were water bottles provided everywhere and several were left in the room each day. I was worried since we had booked the most basic room/offer so we were a bit restricted on where we could be or eat, but we had a great time without all of the extra amenities offered to the Preferred and Indigo club members. In the future, I would book with those, mostly because they were able to book poolside cabanas for free and a spa treatment was included in their package. Overall, we would absolutely stay here again.
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