Overview
The adults-only, all-inclusive TRS Yucatan Hotel is located about 20 minutes from Playa del Carmen on the Caribbean Sea and is ideal for couples looking for a romantic getaway or a destination wedding or honeymoon.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
454
Inclusions
- Daily activities
- Round-trip airport transfers
- Butler service
- Non-motorized water sports
- Guests at TRS Yucatan Hotel can enjoy the bars, restaurants, pools, and facilities of the entire Palladium complex
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Jetted tub on terrace
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Jetted tub
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Jetted tub
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed, or 2 double beds
- Pool view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Private pool
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed, and 1 sofa bed
- Garden view
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Living room
- Hot tub on terrace (based on availability)
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed
- Lake style pool view
- No more than 2 guests in the room
- 1 king bed
- Lake style pool view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Living room
- Mayan shower (outside)
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed, or 2 double beds
- Garden view or Pool view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Pillow menu
- Private pool and terrace
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
Amenities
Aerial view
Lobby
Isla Pool
El Secreto Pool
Beach Club Pool
Beach Club
Beach
Cabaret theater
Capricho Restaurant
El Secreto Pool
Gaucho Restaurant
Gaucho Restaurant
Helios Restaurant
Helios Restaurant
Helios Restaurant
Tentazione Restaurant
Las Rocas
Spa
Location
Reviews
TripAdvisor Traveler Rating
TRS Yucatan - Oh dear, what happened to the high standards!!!
michaelm61uk (London, United Kingdom) on Nov 03, 2024
Third visit to this resort and will be our last. The resort does not live up to the price anymore. The staff are really nice, but on the whole do not seem able to provide the items you request. The rooms are lovely but the elements that make up the room are now old and don’t work properly. On arrival we had a broken safe, in addition the hair dryer didn’t work, the nespresso machine was intermittent, the air-conditioning leaked twice, and the pillows were so lumpy it was unreal. We asked the butlers to sort the first couple of things but then felt we had to speak to a manager as the staff on the ground did not seem to be able to action requests. You have to ask repeatedly for things that were on the WishList; which was completed and returned before we arrived. I would also agree with other reviews about food, we get excited if we get a hot meal! French and Italian in the TRS section are good quality, but other than that food is mediocre. The ‘Premium’ package is just a gimmick and not worth the money. They have also downgraded the quality of the sun loungers at the Terrace Pool and TRS beech, these used to be cushioned and comfortable! This is not an awful place, it’s nice, but not worth the money.
Not Worth the Hype
Crystal H on Nov 02, 2024
We were very hopeful but ultimately disappointed. This was a belated honeymoon/birthday for my spouse and I. The room, housekeeping, and food were not up to the standard we were expecting for a higher priced resort. The entertainment, beach, and staff, especially the butlers and drivers were very good. Service: We set up a wish list ahead of time, arrived at our room and nothing was stocked and a stain on the bed. Butler Eric was very friendly and helpful to get things sorted while we went to eat. The staff were really very pleasant and accommodating. From the drivers to the servers they were all great. Food: The food was not very good. Helios dinner quality of steak was poor. Everything tasted of margarine. Everything was warm at best, nothing hot. Poseidon was worse. Smelled so bad we had to move tables and that didn’t help. Food was again not good quality and not hot. The buffets were decent. Helios breakfast/lunch was probably the one with the most options. But things were mediocre. El Guacho was bad. Food was cooked poorly. The Italian restaurant was so-so. Seafood tasted old/fishy. The Japanese place was decent due to the communal tables but nothing special. French restaurant was our favourite. The food was hot and flavourful. We were actually too full to finish our meal which was a good sign. Most of our servers were very pleasant and we tipped them well. Some service, mostly at the buffets was very slow. Beach: The TRS beach was the highlight. Beach butler Ivan was fantastic. The food was grilled therefore hot and the chicken was tasty. The beach was nice and atmosphere was relaxing. Pools: The infinity pool was fine. It was loud and the service wasn’t as consistent. The grill there was good for lunch. Both the pool and beach grills were much better for lunch than most of the dinners we had. We were looking forward to the salt water pool but it was closed, very disappointing. The terrace pool was sad. The beds were moldy, actual mushrooms were growing on the beams. Both the beach and pool butlers were able to provide us with sunscreen and aloe which I did appreciate quite a bit. Spa: Decided to do the hydrotherapy and we left after 20 minutes. There were some features that were out of order. Maintenance people and carts around and a garbage bag tied to a rope just hanging off the wall. It felt dated and rejected. The healthy bar was not serving food in the morning. We asked for a refund and did receive one thankfully. Entertainment: Bingo and Chic were very entertaining and the food at the Chic Cabaret was actually flavourful and proper temperature. The shows exceeded our expectations and the performers were very talented. They had fun activities in the lobby as well after the shows and there was a good crowd of people to mingle with. Resort: Bathrooms around the resort were also nice and clean. Some areas were really nice and others very dated. The drivers were very friendly and great but requesting a ride on the app resulted in nothing. Room: We upgraded our room to one with a jacuzzi since the weather wasn’t going to be great. It stopped working the second use. We had to ask for robes like 4x and then finally got some. The water was not stocked consistently and the housekeeping was inconsistent. Some days our room wasn’t cleaned at all.
Vacation Offers
-
Enjoy $600 in resort coupons with a minimum 5-night stay at select all-inclusive TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.
Cancun, Riviera Maya, Tulum, Punta Cana, Montego Bay, Puerto Vallarta
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