TripAdvisor Traveler Rating

From the moment we stepped into the hotel after a long flight, we was welcomed by the amazing team who greeted us with ‘Welcome Home’ we instantly felt safe and relaxed. We was greeted with a refreshing towel and welcome drink and the check in was smooth and easy. Hoolio took us to our room with our bags and we was absolutely delighted with how stunning our Tropical View Double room was, it was spacious, sparkling clean and so inviting! We could not wait to explore the hotel so went down for dinner and had a beautiful Mexican buffet down at the show. We were so exited to wake up and explore this stunning and beautiful hotel after an amazing sleep. You could hear the birds singing and the sun shining it really felt like you were in paradise! I have been lucky to travel to the Maldives and this place was equally as amazing on every levels! Stunning views, amazing service and the most friendliest people you will meet! It’s definitely 5 star service for a reason! We were in block 7 and Raphael our concierge man was so helpful, it was like having your own personal assistant. The breakfast was absolutely delicious and the favourite part of the day for me and my partner. There was every food option from freshly made omelettes, to fresh fruit smoothies, pastries we were in food heaven. Ontonio at breakfast was a delight so friendly and welcoming and a ray of sunshine, you could tell he loved his job and just made our day talking to him! I could be here all day writing a review about this absolutely stunning hotel ?? but all I would say is BOOK you will not regret it! I want to do a couple more shout outs to Fernando our waiter at Himitsu was the best service I have ever received at a restaurant. We kept coming back as he was the nicest man and was a credit to the hotel! The food was amazing in every restaurant but Himitsu was by far our favourite, where we celebrated my partners 40th. The teppenyaki was delicious and the chef was so funny and you could tell he loved his job! Every day felt like you was in paradise, me and my partner felt like we had been there weeks and we were only staying for 8 nights. Not long enough! The Entertainment team, Antonio and Gabriel by the pool and Cruz the waiter. Were so attentive everyday asking how we was. My partner even made friends with Gabriel as he made us feel so happy and positive every day, asking if we wanted to participate in any activities and yet again you could tell he absolutely loved where he worked, was the happiest man and made our experience one of the best at Akumal. The beach is absolutely stunning, I got talking to Ruben who asked me how they can improve on anything to give feedback as the hotel prides themselves in giving people the best experience ever and that’s why I can see from the level of quality why people can’t stop coming back! The food is incredible from lunch time BBQ’s by the pool area, to freshly made pizzas this hotel really has it all! It’s great to have the choice to eat in a restaurant at lunch or just relaxed by the pool if you wished. The turtle swim was brilliant! Walks along the beautiful white sandy, beaches. Bingo by the pool, guacamole making. Endless games and shows. One of the best nights was The voice which was absolutely loved. The staff are a credit to this hotel. We also loved the themed nights like The beetles this hotel really caters for every age. A big shoutout to Maria at the coffee shop she greeted us everyday with a smile and yet again loved her job. She was another credit to the hotel. The little raccoon made an appearance which was so sweet to see all the beautiful wildlife and Rango the iguana. I have never ever been to a hotel where I was treated like family! It was 5 STARS on every level, I am a big foodie and ALL the restaurants were amazing! The fresheners and quality was incredible, I am very well travelled and do not write many reviews, but if I could give this hotel 10 STARS I would! The level of cleanliness is second to none. I would love to try the spa next time, as we went on excursions to playa del carmen and Xcarat we did not have a chance to experience the spa but will be back! The room service was also included, so when they say it’s ALL inclusive it really is! We may even try a preferred club room next time to see how it compares to our one we had stayed in. My partner is into his gym and absolutely loved it. The only one thing I wished the concierge had told us was about when we arrived was that they offer the free tour to playa del carmen, but we did not know this until one of our last days this should be made known when you arrive. As some people would not know this was included and pay for a cab into town when they don’t need to. It was only I saw it on the tablet in the room that I realised. But all in all it was the most stunning hotel, with the most amazing staff I’ve ever met! Photos to follow! Can’t wait to see you again Secrets Akumal this holiday and the amazing staff have my year! ?? We wish you a Merry Christmas and a Happy New Year!

This five star hotel was one of the best ones in Cancun and Riviera Maya area. Excellent Foods and Services were the most appreciated features. This is the best All inclusive hotel out of our total 24 Cancún trips!!!!! Big shout to my concierge Diana and Jose and Waiter Jose and Receptionist Alexa at Seaside Grill??????

Everything about this resort is top notch. Every staff member was polite, kind and helpful. A special thanks to Sergio, our concierge in building 9c. Wonderful service with a smile every day! The food was mostly very good. The breakfast buffet at the Market Cafe was extraordinary. I’ve traveled a lot but this was really over the top fantastic. I especially loved the pizzas at the small place near the main pool. We weren’t crazy about Portofino, but that was an exception. The rooms were comfortable. Weird bathroom layout as there’s only a curtain between the bedroom and the jacuzzi tub, and a partial see through into the toilet. But we were a family so what the hell!! The main pool can get a little loud with lots of activities, folks drinking at the swim up bar, etc. Fun if that’s your thing. We preferred the next pool in. All of the pools have little areas - not just a rectangle. The quiet pool was a little too quiet for us. The pool concierges were amazing as were the folks that bring you drinks, food, even ice cream comes!

We’ve just had the most amazing 10nights in Secrets Akumel. Having visited several secrets in both Mexico, Dominican and Jamaica, this hotel exceeds them all and is the one we would definitely return to. Reasons why to come… *Staff:* The service and the staff have been exceptional. The Pool concierge especially Miguel, and the pool bar service were great. Plenty of Sunbeds and Miguel couldn’t do enough to make sure we got a bed in the sun. One day my fiancée had a funny turn and the pool concierge, security and lifeguards were straight on it assisting us and making sure we were okay. Shoutout to Carlos, Gabriel & Gina from the entertainment staff who were great fun. *Beach*: Incredible and stunning, immaculately looked after. We saw loads of sea life from turtles, stingrays, eels, eagle rays - just from snorkelling off the beach itself. We didn’t do the turtle trip as we saw a turtle every day ourselves but if you did want to do the trio many people either went with one of the guys on the beach or through the hotel. We have stayed at Secrets Maroma which had a massively long and wide beach but the beach at Akumel was just pristine, calm shallow blue water and felt like you were on a Carribbean island! *Food*; Best food of all the Secrets resorts we have been too. Plenty on offer for lunch round the pool/beach from ordering off the pool menu, to the themed grills, or the Seaside grill. Ice cream everyday at 2pm was a highlight! We managed to eat in all the restaurants never had to wait more then 30 minutes and usually walked straight in at 8pm. Favourites restaurants: The Bordeaux, Seaside Grill and Oceana - but they were all very good!! Service brilliant in them all. *Rooms*: We booked Preferred, which gave us access to the Greek restaurant in the Market Cafe in the evening which was lovely. The large well equipped room had a jacuzzi bath in the room and on the balcony. house keeping service was fabulous - Alicia and we loved the Le Labo toiletries - a lovely premium touch. To be honest. This would be the only Secrets resorts we would return to but we wouldn’t book preferred here next time as the perks are not as good as some of the other secrets resorts we have been to. *Resort Grounds*: You feel like you are in the jungle walking round, beautiful plants, foliage, water pools it really is stunning and so well maintained. You can get a little lost but once you know your way round you are fine! I would 100% recommend this hotel, the easiest 5* review. we don’t often write them, we felt compelled too as the hotel has truly exceeded our high expectations- we will be returning!

Starting off this is a great hotel worth the 5 star rating with great staff like ruban, lumba, Miguel, Joel, felipe… The entertainment team around the pool are great also and everyone knows your name by day two or three… The service at the pools is fantastic as is the room service… There’s a significant debate over whether the preferred upgrade is worth it it at an extra £1300 for 10 nights which basically includes a small beach area with less service than around the non preferred area, a plunge pool outside on the balcony of your room and a few restaurants that weren’t really memorable enough to rage over… oh and breakfast at the sea view restaurant (that’s the cheapest version too at that price, prices then rise for room locations from block one to 5 with no other service other than better rooms) The biggest concern is the wedding parties that torpedo in from America with a load of their friends for a mad three night booze up (the bride and groom usually stay longer) These are people who can’t necessarily afford to come here but it’s paid for by the father of the bride and the groom is allowed to bring a few of his head banging friends on someone else’s money… (you get the idea about the type of clientele we are talking about right?) My sun glasses got stole from around the whirlpool from literally behind my back one weekend, when I’d put them behind me when it was raining… Yes we should be responsible for own property but you don’t expect your sun glasses getting stolen literally 10 min after you put them down 8 inches away from you, behind your back as others are coming and going from the whirl pool (had their being adequate security cameras the culprit could have answered for the theft, there wasn’t) All of the people in the whirl pool were from one of these wedding parties and too be honest you’d be surprised if they could afford to shop at Walmart let alone, afford a holiday at this place, so be vigilant when you see these types coming in and watch your stuff closely We didn’t let it spoil our time, and other than this the holiday deserves the five star, if we came back again we wouldn’t be paying for the preferred upgrade package…. As it just not that value for money but no regrets Fab holiday!