TripAdvisor Traveler Rating

Just returned from my 3rd stay at Secrets Akumal. The trip was FANTASTIC! I would return to this resort in a heartbeat. The resort is gorgeous! Food and drink fantastic. Each and every staff member wa...s friendly, smiling and always willing to help or say HOLA when you pass by. The service was wonderful no matter which department. I love the 3 different pools. David the pool supervisor (pictured below) is such a wonderful person and hard worker. He makes sure everyone can get pool chairs and people do not take chairs and then leave for hours and the chairs are not in use. This makes it easy to get chairs when you need them. He would help us with our umbrella and check in on us throughout the day. Top notch service! Ana our pool server for the stay was fantastic. She would bring us drinks and food from Barefoot grill and in between of delivering beverages to all, she was constantly picking up empties so dirty cups and plates are not sitting out all day. She was so friendly and remembered us each day. Karen our Concierge was wonderful as well helping us with a variety of things and always there willing to help. All the workers in the Preferred Club were top notch, including Carlos at the Seaside Grill Bar. I would return to this resort in a heart beat. One of my all time favorites and I stay at many adults only resorts.

I had the pleasure of working and staying at other 5-Diamond / 5-Star Resorts in my 20+ years in the hospitality business and the Secrets Alkumal Resort has become our #1 experience ever had. The amount o...f staff members on hand servicing you was incredible. Worth every penny!

Secrets Akumal was a five star experience and we can't wait to return. We are picky travelers and have been to many other Secrets and Dreams, but this Secrets is even better than Maroma in many ways. It's ...newer and updated and preferred level is actually worth it and feels exclusive. You need a key card to enter the lounge and we were greeted by name every time! The bartender, Eduardo, was ready to craft any cocktail we could imagine or we could try his specialties. And the service from Alexandria in the lounge makes you feel like you don't have to lift a finger. They are kind and pleasant to chat with and we felt like VIPs. The resort has other amazing touches like a Greek restaurant that had the best lamb shank I've ever had. And the pools had carts with books and cool towels to refresh during the hot days. The beach is beautiful and you can snorkel right from the shore, seeing turtles, fish and stingrays. Alejandro on the beach kept my chair dry and towels tucked for a luxurious beach experience. The beach food staff from Ismael was attentive and quick. The property is well kept, feeling both lush and tropical, and we loved having three beautiful pools. The beach area is large. Nothing ever felt crowded. The hydrospa was one of the most relaxing experiences and I highly recommend it (Noe was Zen like and tranquil guiding us through the experience). Cleanliness is very important for us and all areas, including our room, was kept extremely tidy and sanitary. Even the pool/beach bathrooms were constantly being cleaned and restocked so it never felt wet or dirty. There was a bluefin tuna sashimi class that was TO DIE for! So incredibly fresh to experience tuna being carved right in front of us and it melted in our mouths. We couldn't believe it was free to attend. So many elevated perks at this resort make it stand out. William and Mauricio from UVC were easy to communicate via Whatsapp prior to our arrival and checked in with us daily for ANYTHING that we needed. They were next level concierge and even better than our building concierge. Because of these kind men, the customer service was felt prior to our arrival and stayed even as we left the property...5 stars all the way. Secrets Akumal, you have amazing staff who love their jobs and it shows in how they treat their guests. We can't wait to return to your property. Thank you for such a memorable experience.

An excellent experience. The entertainment staff went above and beyond to make sure we had a very fun, enjoyable vacation. Thank you for all you did for us. Food was very good. Room was very clean. Hospita...lity was impeccable. Grounds were very lush, unique.

This is an amazing resort! The staff is very friendly and helpful! The food and atmosphere are awesome! Lots of things to do, or you can just lounge around and do nothing! I would absolutely recommend that... you go and check them out! We are planning to go back.