TripAdvisor Traveler Rating

Everything was just perfect. The communication in advance of our trip. The staff, the room, the facilities and the service. Thanks to everyone working at Bahia Principe and especially staff of Sian Ka'an, you made our Mexican holiday a Mexican adventure.

We were visiting from Scotland, UK and were fortunate enough to be upgraded to this hotel for free after booking the Grand Coba. The staff are so friendly! The waiters in the buffets and restaurants were always very attentive and the drivers in the carts would often take you where you needed to go, even if you weren’t going to their stop. The room was clean and the air conditioning was lovely and cool. The only thing that creeped us out were the bugs! There were a couple dozen mosquitos in our room, which we think came in from under the door - a tip for anyone would be to leave a towel under your door and spray with bug spray each day. The rooms open directly outside and it’s set in a beautiful jungle-like area, so it was expected. We phoned the front desk and someone came to kill the bugs, so we can’t complain with their service! Aside from the bugs we have no complaints about the room, everything in our room was comfortable, and it was a bonus having access to room service and a stocked fridge! Staying in the Si’an Kaan gives you access to all the resorts. We managed to visit them all, which was really cool. The food at the buffets and a la carts was great, and once again the staff were so attentive and kind. They work very hard for their money, and definitely are the reason why people have an enjoyable stay at the Bahía Príncipe! The amenities across the resorts are great. Going to the hacienda, playing tennis, visiting the beach, and the night entertainment mean you can never be bored. We definitely recommend the hacienda party ticket, it’s a small fee extra but well worth the money! We would definitely return!

This “resort” is subpar if you’re used to or expecting quality, room, food, entertainment, or streamlined service. The room was ok, toilet was difficult to flush, shower smells of rotten water. The buffet had very cheap and tasteless selections. Their snack bar which was supposed tomopen 24hr is pitch dark after 10pm so it was scary to even be in the area. Their an La carte dinners were all disappointing as we tried Frutas Del Mar, El Tortugo (Brazilian steakhouse), La Gourmet French, and the Japanese teppanyaki. None of them stood out in terms of quality, taste, or ambiance. Entertainment was hit or miss depending on which facility to choose to attend as you have access to shuttle between 4 of their resorts. We will NOT be staying at any Bahía facility again! We were left very disappointed to the last minute. We booked our airport transfers through them & the driver showed up 6+hr prior to our departure time. We ended up hanging out at the airport for 4hr after checkin. ???????????????????????

The hotel as a whole was very good, the staff that we met were excellent. Just a few things that let it down. The variety of food in the buffet was poor, not enough Mexican dishes on offer and everything had cheese instead of meat. The pool cleanliness was poor and not enough parasols to go around at the pool we used most of our time there. The transportation to the beach from the hotel wasn’t very good could do with being more frequent. And the adults only beach was very rocky but was good for snorkelling. Overall we enjoyed our stay at this hotel and we met some wonderful people and staff, as I said just a few things that let it down. The jungle setting was amazing we saw some animals we have never seen before and my wife loved the variety of lizards that were strolling round.

First of all it is most definitely NOT 5*. We paid for a rooftop penthouse suite expecting it to be luxurious. On arrival we found it to be dirty, dark, and disappointing. The only positives about the room was the air conditioning and the size. The cleanliness was questionable. We had our room serviced most days but it was just a quick clean and tidy. The food in the buffet area is a definite no no. You can always find something to eat but it is definitely not what you expect at a 5* hotel. The service is slow, the restaurant reminded me of a canteen and the quality is poor. On a positive note the a la carte restaurants were fantastic. Top quality and service. No complaints at all in that area. Daily entertainment was fantastic. Something for everyone. Nightly entertainment was hit and mainly miss. Drinks are watered down versions of what you would expect. You can pay for premium drinks which we were happy to do but again at a 5* hotel I would expect higher quality drinks and service. Guest services wee fantastic and tried to resolve any issues that we encountered. If you are a smoker then you can only smoke in the designated smoking areas. I smoke but did not find this a major issue. Top tip at the airport you can use TGI Fridays drinks lounge to smoke at a charge of $8 (free if you eat there). The shops in the hotel are a rip off but they are not run by the hotel. We paid $16 for one pack of Lays crisps. If you are not good on your feet ask for a ground floor room. You will have to use the bus trollies to get around the complex as it is so large. Top tip here is eat early when booked in the a la carte restaurants as there is limited space on the carts and the later it gets the busier they get. All in all we had a great time but it is not 5*, we would give it 3* at the most. It is a long flight and a long transfer to be disappointed in arrival. There are far better places out there. We definitely recommend Mexico but not this hotel. One last tip, remember you are in the jungle so mosquito spray and afterbite are a MUST. We loved seeing all the wildlife but the mosquitos and other flies were annoying but expected. Do not let that spoil your trip :)