TripAdvisor Traveler Rating

We stayed a week at Sian Kaan in mid December as a couple primarily as a golf vacation. We checked in on-line before arrival and were automatically given reservations for the a-la-cartes which we could then modify or cancel through the app which was very handy. We were in a second floor room in block 1 and generally happy with the room. It is a little dated but VERY spacious and was in good shape. Our hot water was slow (had to run taps for a while) but that was our only issue. Air conditioner worked surprisingly well. The food was a little disappointing in terms of quality but we never went hungry. The service was excellent and friendly across the board. The pools are quiet and have plenty of loungers and shade so that was a big positive for us. Overall. we thought the hotel was a good value when compared to similarly priced all-inclusive hotels for people looking for that smaller resort experience and/or proximity to a great golf course.

Returned to this hotel after twice visited in the past several years Check was smooth and requested block 26 was honoured. Our top floor standard room was very dated but everything worked apart from problem with the safe which was quickly fixed. The staircase leading upwards was generally filthy though and definitely needs a proper handrail fitted in the future. The food here generally was good with the best being the lunch selection and some of the Al La Cartes where tasty and some not so with the Steak house on the infinity pool coming out best for us. The Entertainment was decent with a good mixture of music and acts to suite all tastes. The drinks in Mexico are generally weak but we did have a few problems finding a good Rum in some locations but here at the Sian Kaan we did get what we wanted via our favourite barman Randi and genuinely speaking we were happy with the overall selection. This hotel is great for relaxation but has in our opinion now reached the end of the line and desperately need a refurbishment. Once this is done we would return.

If this resort was by itself, I would probably give it 3 stars. 4 stars because of the other 3 resorts you get to use. Pros: Quiet area to sleep at night Buffet isn't noisy Breakfast buffet was great if you like eggs, bacon, pancakes, french toas which I do Hot water for showers Sian Ka'an dedicated beach area Drink service at the beach You get to use the 3 other resorts on the property Bike tour Cleaning service Towel service at the lobby at any time Cons: Small buffet/lack of variety especially lunch and dinner Noisy lobby area in the evening because of the entertainment right beside the lobby Ocean at the beach too shallow and rocky Small pools Can be difficult to get a shuttle during the evening a la carte rush No screens on your doors if you want fresh air I only used the Sian Ka'an to sleep and get breakfast in the morning. Definitely an older crowd and if you like the quiet and hanging out at the pools to read and taking a dip a few times, this is the place for you. The Sian Ka'an beach area to relax was also great with a bar, washroom and drink service available. If you go into the ocean, it only goes up to just below your waist and rocky. Bring water shoes. Most of the time I would be at the other resorts and I enjoyed Tulum because the ocean at the beach was a bit deeper, more food options (buffet, a bunch of snack bars, nicer pool, quiet lobby). I enjoyed the sports bar at Coba. If my only option was to stick to the Sian Ka'an section of the resort and beach, I probably wouldn't visit this resort again. Since you get access to all resorts, it made up for it. I would go again and I would still prefer Sian Ka'an just for the peaceful sleep at night. One thing that was strange was a lot of "soda/pop guns" were not working at many areas that served drinks. They would give you pop from a plastic bottle and the pop would be flat. Not sure why that was but it sure makes a big difference when having a mixed drink. I also think they need better beer options. Dos equis lager and amber on tap, amstel ultra in your fridge. Was at the Sunset Princess a year ago and they had two modelos and corona options in can and on tap.

This was my second time going to Sian Ka’an. I recommend it for people that want to relax and chill out. Sian Ka’an is adults only and it is very calm. It’s a beautiful hotel with the best hospitality I have ever gotten. Everyone makes you feel at home.

No hot water in bathroom for first 5 days (of 7 night stay). Had maintenance come 3 different days. My wife complained at front desk and the staff made her walk back to our room at the far end of the Adult Section and climb stairs to penthouse suite to prove the water was cold. Very insulting. Staff had filed service reports and still not fixed - and they did not believe us. We also did not have hot water in our rooftop lounge hot tub. We had no hot showers and no hot tub for 5 days. The room was 18 degrees and freezing - only had 1 blanket. Staff who filled the mini fridge never left the standard selection - guessing game. When we first arrived we received the first night reservation for dinner -but were told there was no openings for any other night - told to come back every morning and ask again. Definitely not 5 star service. We asked every day and waited around - finally got bookings. This was supposed to be a relaxing holiday (wife’s and my birthday celebration) but NOT relaxing. NO rep on site from WestJet. We asked front desk staff to find so we could get info on departure. Never saw this person. No signage at Hospitality Room with rep name or schedule. No booklet available for us to check departure. At checkout we waited for the bus to take us to airport. No bus. Staff called other buildings looking for our bus. The bus was sitting at another area of the complex - waiting to leave After 4 visits to Bahia Principe - brought family on 3 visits - don’t want to return again - don’t want to bring any others here…. So disappointed. Staff are nice - food is good (but needs revision). Received 2.5 star service. Bahia Principe let us down. Just received your response (Senor Canche) I believe you post for all travellers to read so I will not post. 1. Maintenance did come to our room and ran all (shower+sink+vanity) taps for 20-25 minutes. NO HOT WATER. 2. I was shown a water temp of 53 degrees F. (Not hot). 3.Maintenance visits were recorded in a log/journal as stated by Front Desk Staff. 4. NO ONE called us back the next day(s). We had to call again and complain. Maintenance supervisor did not follow up after each reporting. NO HOT WATER occurred every day for 5 days. We heard from other guests that 4 buildings (not rooms) also had no hot water.. Finally, in your response/your staff never apologized to my wife for insulting her and having her walk back to the room, up to 3rd floor and then back to the lobby. Front desk staff said this was wrong. You said nothing. A $100 USD credit for what we paid for (and didn’t receive) is the final insult. Top management can contact me anytime. Good Day.