Hard Rock Hotel Riviera Maya reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.4
  • Rooms 4.4
  • Service 4.6
  • Value 4.3

22698 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Best Destination Wedding/ Vacation spot

Shamminder Sing... B on May 11, 2025

We were at Hard Rock for a destination wedding. It was the best decision the bride and groom made after saying yes. The best wedding ever attended. Decoration, lighting and locations were perfect to have a... dream wedding. I was surprised to get such a delicious Indian food on all the wedding events in Mexico. Beautiful views, awesome food, superb hospitality, amazing events, pools side bars nd DJs made our vacation. Definitely going back to Hard Rock Maya Riviera and will explore other Hard Rock Locations. There is no limit to which ur requests will be accommodated. You say something and the team will work their best to help you. Shout out to Vibe Manager Aline, for letting me play a DJ set at heaven’s pool side on my request.

TripAdvisor users rated this property 5 out of 5

Amazing

Nixon Z on May 10, 2025

Excelente performance Very Nice Place Daniela, luna, Giggie, Axel, Héctor, ovi y su shark acerca excelente excelente Beach a Good haste we Are Here For My casen Birthday Great Food The Weather Is Amazing ...The Beach Amazing Beach everything Was The Amazing The Heart Rivera.

TripAdvisor users rated this property 5 out of 5

Canadian Birthday

hailey m on May 07, 2025

This was the best two weeks in Mexico This hotel it’s working good in the service and entertainment We love the staff in here always taking care of us Eddie and Otto thanks for everything always invitin...g us to the activities Nacho and Irmin our butlers did an amazing job whit my family we will look for you guys the next time My sister birthday was amazing cause Jorge and Eddies surprise thanks for that

TripAdvisor users rated this property 5 out of 5

Great time at the Hard Rock

Cailyn M on May 07, 2025

We stayed for two weeks at the Hard Rock Riviera Maya and we loved it We spend the time at the Heaven pool and the service was the best Big shot out to our butlers Nacho and Irmin The entertainment staff ...was always involving us in the activities Eddie Was the best we had a blast Jorge our server we never had a empty glass Thanks for the best time in the hotel guys

TripAdvisor users rated this property 5 out of 5

Great experience??

Angela V on May 06, 2025

Melisa was such a sweet gal out by the pool and always smiling and very helpful! Had a wonderful scalp massage poolside from her also!!!!?????? Our family of 9 had a wonderful time and the food was delicio...us and the weather was perfect! Great place for families with young children to go!

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