All inclusive

Ocean Riviera Paradise

Xcaret 4.5

Overview

This oceanfront resort offers a variety of all-inclusive services 24 hours a day. Ocean Riviera Paradise has exclusive suites for all tastes, themed restaurants for discerning palates, a Despacio Spa Centre to relax and unwind, and for those seeking a selective service, Ocean Riviera Paradise has Privilege services and amenities. This hotel is a short 10 minutes from Playa Del Carmen.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

974

Rooms

Daisy Junior Suite Garden View
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Daisy Junior Suite Garden View
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Daisy Junior Suite Pool View
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Pool view
  • No more than 4 guests in the room
Daisy Junior Suite Pool View
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Eden Junior Suite Garden View
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Eden Junior Suite Garden View
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Eden Junior Suite Pool View
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Pool view
  • No more than 4 guests in the room
Eden Junior Suite Pool View
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Privilege Junior Suite Garden View
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Privilege Junior Suite Garden View
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV
Additional details

Privilege amenities include;

  • Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
  • Welcome gift.
  • Reservations with priority seating in all a la carte restaurants.
  • 24 hour room service.
  • Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
  • Special dinner included for stays of 4 nights or more.
  • Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
  • Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
  • Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
  • Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
  • Butler Service.
  • Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included. 

Privilege Junior Suite Swim Up
615 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • No more than 3 guests in the room
  • Privilege section
Privilege Junior Suite Swim Up
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV
Additional details

Privilege amenities include;

  • Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
  • Welcome gift.
  • Reservations with priority seating in all a la carte restaurants.
  • 24 hour room service.
  • Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
  • Special dinner included for stays of 4 nights or more.
  • Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
  • Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
  • Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
  • Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
  • Butler Service.
  • Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included. 

El Beso Junior Suite
615 square feet
  • 1 king bed, and 1 sofa bed
  • Pool view
  • No more than 3 guests in the room
El Beso Junior Suite
615 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

El Beso Junior Suite Swim Up
  • 1 king bed, and 1 sofa bed
  • El Beso section
  • Maximum 2 adults
El Beso Junior Suite Swim Up
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Privilege Junior Suite Rooftop Pool View
  • 1 king bed, and 1 sofa bed
  • Pool view
  • No more than 3 guests in the room
Privilege Junior Suite Rooftop Pool View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV
Additional details

Privilege amenities include;

  • Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
  • Welcome gift.
  • Reservations with priority seating in all a la carte restaurants.
  • 24 hour room service.
  • Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
  • Special dinner included for stays of 4 nights or more.
  • Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
  • Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
  • Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
  • Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
  • Butler Service.
  • Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included. 

Junior Suite
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Junior Suite Pool View
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Pool View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Eden Junior Suite Swim up
  • 1 king bed, and 1 sofa bed
  • No more than 3 guests in the room
  • Eden section
Eden Junior Suite Swim up
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV

Privilege Junior Suite Rooftop Garden View
  • 1 king bed, and 1 sofa bed
  • Garden view
  • Privilege section
Privilege Junior Suite Rooftop Garden View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • TV
Additional details

Privilege amenities include;

  • Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
  • Welcome gift.
  • Reservations with priority seating in all a la carte restaurants.
  • 24 hour room service.
  • Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
  • Special dinner included for stays of 4 nights or more.
  • Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
  • Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
  • Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
  • Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
  • Butler Service.
  • Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included. 

Amenities


Location

Address
Crta Federal Chetumal Cancun, Km 296, Xcaret, 77710, Mexico
47 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Not worth the price

Amy P (New York City, New York) on Feb 28, 2025

The rooms are dated but comfortable. We are currently staying in the prívelege area which is aptly named but unfortunately not appropriately staffed. The food is ok, and the staff are kind and accommodati...ng Our butler, which is a purchased service, has been barely communicating with us- that’s a waste. The Buffett is crowded but also the food is not well maintained so it’s dried out and often empty. We tried the Mexican restaurant- shrimp decent but the Chicken is dry. The guac here is so gross- green tasteless slurry. The pools are nice enough and there are swim up bars and kid areas. But you get that everywhere. I wouldn’t come back- would recommend excellence resorts or paradiso in DR. For what you pay here it simply is not worth it.

TripAdvisor users rated this property 4 out of 5

Enjoyable stay after unpleasant check in experience

GrandpaJoeGrandmaDee (Alberta, Canada) on Feb 25, 2025

The Ocean Paradise resort is a somewhat dated 5 star that generally provides the expected experience — but there are some issues that should be clearly understood: 1. Our check in experience was less than... pleasant. Firstly, our confirmed registration in August 2024 for our February 2025 had been quoted in US dollars. Since the American dollar had strengthened over both the Mexican Peso and the Canadian dollar, I challenged the clerk’s calculation which — using the current value of the US dollar would have increased the cost of our two week stay by over $800 Canadian. We finally had a supervisor agree to the confirmed August value in Pesos which saved us the noted amount. The desk clerk then told us that our reservation for a Junior Suite was not adult only and the charge to upgrade to a ‘Beso’ suite would be $1100 US. When we challenged him, he offered ‘the nice Canadian couple’ a reduced cost of $400 US if paid by credit card, but only $200 US if paid in cash. We declined, and checked in to our confirmed Junior Suite in the Eden building. 2. The pedestrian paths in the complex are paved with individual cement blocks that have shifted over time to create raised edges that are a trip hazard. My wife narrowly avoided a serious accident when she caught one of these edges and during the course of our stay we saw many similar trips and falls. 3. Most of the a la carte restaurants are open for drop in access without reservation, but the ‘premium’ ones require guests to line up at 8:30 AM to make reservations in person. I was in line 45 minutes to reserve the Japanese teppanyaki restaurant. The ‘Privilege’ guests can avoid the lineup and make bookings on the resort app or by having their butler take care of the arrangements. In any event, the menus are set for each and the food is of similar quality to that offered in the buffet. Accordingly, other than the ambience of each a la carte, there is little else to be gained. As well, all a la carte restaurants are open to all guests, so the adults only experience is unavailable. 4. Beso and Privilege adults only experience for which an additional charge is levied is not enforced in pool or other areas of the resort which are signed as being available only to guests with those designations. 5. On check in, all guests are provided with a letter telling them that ‘reserving’ pool and beach chairs by leaving towels or personal items on them will not be tolerated. This is never enforced, resulting in empty chairs with towels on them and no available chairs for latecomers. 6. While we noted many complaints about the beach at this resort, we found it to be well maintained with white sand, a wealth of palapas offering shade, a well maintained pool and efficient staff offering cool drinks. 7. The main buffet is housed in a large, airy, bright facility fully enclosed and air conditioned. However, many birds manage to enter the facility as guests enter through the automated doors. Over a brief time, the population of these birds grows and they become a nuisance and health hazard. With the concerns over bird flu, the number of unconstrained birds is unacceptable. 8. For guests looking for an adults only experience, this is not the resort to choose. The Ocean Paradise offers many amenities of interest to families and many infants and toddlers were guests during our stay. This results in a less than enjoyable experience for guests preferring a more relaxing stay.

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