TripAdvisor Traveler Rating

Gustov who works in the piano bar is a true credit to your hotel and made our stay a memorable one.always greeted with a smile made great cocktails and was always chatting and telling about great things in... Mexico . Truly professional in every way

We have been to ???? 4 or 5 times now and so far this resort is the best. Most staff are friendly and happy. Food is vast, you'll never go hungry. My partner is fussy and he got up most days fir breakfast.... Very convenient tines too. Staff to mention are Sandra, Mari and Olivia in lobby bar, David in main restaurant and the train guys.

Overall, a Great Time and Enjoyed. 2nd Time at an H10 property. Premium Club appointment was overbooked so I didn't feel like a priority. Waited for over an hour and a half and didn't go back after for t...he overview, although I was very interested. Just wanted to add a Most Notable List for our 7 Day Visit to Ocean Riviera Paradise. Photographer Fabulouso was Amazing and the Pics were Exceptional! Amariani - Privilege Beach and Fish Tacos were Excellente Ricardo and Juan - Tour Operators for DiveItMexico Cenote and Gustavo booking were Great Arnd... (Chef - La Tarraza) and Romiro (Waiter - Steakhouse) were both classy Service staff at Privilege Pool were Great and Welcoming

The resort and rooms are lovely in appearance. But the light switches in the rooms are difficult to understand and generally work on a master switch. The AC was great in our room but terrible in my son’s.... Beds and linens were comfortable and plentiful and cleaning staff was excellent. The various shops, amenities and activities on the property have hours that are very restricted and limit access when they might be most appreciated - like the game room and shops when it’s raining, ( they don’t open until 3 pm) batting cages only at night, and the spa hydrotherapy free amenity unavailable due to malfunction. Almost all bars close at 6:00 pm and waits for meals can be excessive at peak hours even if you pay extra for “privilege” status. The pave stones on the walkways are quite uneven and are easy to stumble on. The shuttles are a great amenity but run sporadically in the afternoon when most appreciated in the heat of the day . The “Privilege” pool was in disrepair with plaster shattered away from the concrete shell and lots of debris to hurt your feet. The kids water park area was also in disrepair with some features missing handles and some duct taped. Sadly, the beaches were disgusting in spite of the effort to keep them clean from the sargassum bloom and invasion.

The pros: large room, clean. Yes probably needs a little maintenance (bath tap leaked, sinks didn’t drain) but overall it was very clean and very big. We had Eden pool-facing and this was lively without ...being too noisy. Food was pretty good. Pes Vela on the beach became our go-to. Convenient, relaxed and close to the beach pool that was our favourite. Mayan dinner (extra cost) was very good. Buffet had a big selection that changed a bit each day. We avoided the lunchtime tequila open bar! The weather! Sunny all week! The staff are all friendly and helpful! Didn’t get any “hard sell” to upgrade / buy a timeshare (except at airport arrivals - beware) / buy from the many beach vendors. Wasn’t formal. Wore a polo some nights but never trousers or long sleeves. We loved the beachside pool. The wildlife. It was cool seeing monkeys, coatis and deer each day. Excursions to Isla Mujeres / Ruins / Cenotes organised through front desk and Nexus travels were amazing. Jet skis rental on the beach was fun. The cons: Air-con in restaurants was hit and miss. Sometimes it was good, sometimes you’re drenched in sweat at breakfast. Resort is BIG. 1000 rooms and 1km from end to end, I believe. Great if you want to get steps in. A bit of a pain if you want to go from beach to buffet in heat. There is a buggy that constantly loops though. As lots have said, you’re not booking this hotel for the beach. I actually found it ok some days. Some days the sand had washed out and it was very rocky or there was lots of seaweed. Some days there was none of this and we had a very nice swim over by the jet skis. Overall: It’s a very nice hotel and I found it to be excellent value. The only reason I probably wouldn’t go back is because there are SO many hotels in the area I’d probably want to try somewhere smaller. If you’ve booked it, you’ll have a great time. If you’re considering it and the price is good, go for it.