TripAdvisor Traveler Rating

The worst resort we have been to! Despite making a reservation (package including flight and accommodations) three months prior, when we arrived they didn’t have a room assigned to us. They put us in a gr...eat room on the beach “for one night” with plans to move us the next day. Apparently that room had been “booked for months” and we couldn’t stay there for the week. Well, the whole time we were there it was occupied 1-2 nights and then empty! The next day they moved us to a horrible room that was RIGHT beside the disco. Even with noise cancelling headset, I could hear the karaoke and disco! My partner went and slept on the beach! The next day we requested a move. We were told “no” by the reservation agent (not the front desk staff but the person working from home in charge of booking reservations). I took my complaint to our travel agent, who took it to a WestJet rep…they too were told “no” to a room change. Finally the amazing man in charge of entertainment, George, had us moved a few doors down. Still noisy but somewhat bearable. They do LOVE the cruisers who invade the resort whenever there is a cruise ship at port. Gets even busier. So three room changes. No sleep. Loud. Busy. When we returned home, I put in a complaint to HR Morgan. Two months and still no response. Staff on sight were great. The office staff/administration don’t care about your satisfaction.

HM...it is a solid 2 1/2 to 3. that's it. The best, is the staff, just fantastic and helpful. The site is huge front to back, there is a lot of walking if you are not at the front (beach). Paid for a bea...ch front, got what I will call a pool front...not a big deal. The not good/bad...have a complaint, need maintenance, have an emergency...go to reception, no phone in rooms. The domestic beer...."local brand' sediment in the cans, ran out went for tolerable to terrible undrinkable with a Royal Dutch skunky bitter beer. no options. No diet cola ran out. beach loungers...many are in disrepair, some types uncomfortable, AND HM allows 24/7 encampments to be reserved by those "special people". Cruse ship in...HM rents chairs, and they over run the beach, packed with cruisers who leave garbage everywhere. Food. was repetitive but we could find something, seem more geared to the Spanish guests. Large contingent of French Canadians, at the evening entertainment very little translated to English. Mostly Spanish and French. DAY music...extremely LOUD!!! ridiculous! Install more speakers and turn it down rather than blasting those who are lining up for a drink ear drums out. Room was basic but clean. No coffee makers in room. Staff, excellent. location perfect. Really this is a basic low cost AI resort, so we didn't expect much on our 8th trip to ROA, went off resort for entertainment, dinners, happy hours as we expected. If you at looking for basic, this will do (beach front). If your a bargain hunter HM will do.

We had another wonderful stay…Our Food was Fabulous.Fresh Fruits every meal.Fast Friendly Service.The Beachfront at this resort makes the view Amazing.Safe Beaches with water boating offered. The Entertain...ers work Very Hard on keeping the Guests busy entertained . The staff are very Quick to help if any issues arise.We look forward to returning.

We stayed at the Henry Morgan from Feb. 3 thru Feb 18th 2025. The resort is very dated and needs a lot of fixing but our room was clean and was within a short walking distance of the beach and the pool ar...ea. I cannot say enough about the staff at this resort, a shout out to Byron and his wife Christina, Oscar on the beach, Felix and Freddy and Gloria in the dining room and Roberta and Rebecca and all the young dancers and entertainers on the beach and of course our Sun Wing Rep Eddy and the resort contact George. The beach area is probably the nicest on the island with shaded areas if you need them. The bar and the snack area are close to the beach as are the washrooms which are cleaned throughout the day. There is always something to do on the beach during the day whether it's walking the strip of resorts, snorkeling which is excellent, taking part in yoga, dance lessons, water fitness, volleyball or bingo or if you just want to relax on the beach the staff are good at letting you choose whether you take part in the activities or not. There is only one dining room for the entire resort so at times it can be very busy and very noisy, breakfast was the best meal of the day for us with a good variety of baked goods, fresh fruit, pancakes, crepes, eggs, toast plus a whole lot more. There was a variety of drinks that were included and the beer was a local beer. The resort has a fine dining restaurant attached that is not included but the meals are very good and you can purchase bottles of wine to go with your meal. We went to a number of different bars and restaurants on the beach and the meals were all good and quite a few of the bars have bands that play that you can go and see, most run from 7 - 9 and pretty much everything shuts down after 9:00 except the shows at the Henry Morgan which run till about 11:00. If you choose to book a room near the beach they can be a bit noisy as the resort will occasionally put on their nightly shows on the beach and have beach parties in the evenings. Overall I would say we had a great vacation but the resort does need to invest some dollars in upgrading the rooms and putting new roofs on their buildings. We ended up having to stay an additional day and night due to snow storms at home and Sun Wing covered the cost of everything for that extra day.

Nice one for dinner Didn't stay overnight but we visited a few times for dinner and drink Great wine bar and staff amazing Pasta night was great also it was one of the better meals we had on the island a...s food not always great or just targets diabetes America which is sad. Here was different