TripAdvisor Traveler Rating

Stayed at the Hilton Union Square for a weekend visit. This is one of the largest hotels in the city and does a lot of conventions. Rooms are comfortable and typical Hilton standard. Rooms are clean, although I had to request housekeeping after my room was not cleaned after 2 days. Great location and close to BART so getting to SFO is super easy. Should be noted that when staying, service workers were on strike so the hotel was using temp staff for most roles. With that in mind, I would definitely stay again once the strike is over.

I have visited this hotel regularly for more than 30 years and prices have increased, the quality has not. My room had a small window facing a corner wall 3 feet away, one of the lamps was out of order and in general I did not feel this was worth 350$ per night. On the sunny side the shower was ok and the personnel helpful. Noise from the strickers.... well I had been prevented, little harm to me and good luck to them. Unreasonably priced breakfast but happily I got it for free thanks to a voucher I was given when arriving, it was a cheap and good buffet breackfast after all..

Great property in great location. Checked in there after a disaster at another property across the road. Central location to explore the heart of San Francisco. Staff very helpful, special mention to Javier from Barcelona on the Concierge Desk whose knowledge of the area and best places to eat was spot on !!

We have stayed at the Hilton Union Square numerous times but this was probably our last. There is an extended labor strike with union members picketing at the entrance. They are making a loud and uncomfortable scene as is their right to do. Our disappointment is that no notice was given at the time of our booking that the entrance was a gauntlet to get through to enter the hotel. Very uncomfortable. . No room service available during our three day stay. Again , this should have been divulged ahead of time. Shame on Hilton management for treating return customers this way. We will be looking for a new place to stay next time.

I love this hotel ! I visit my aunt every year from Scotland and like to stay at the Hilton Union Square as it has everything I need as a solo lady travelling. The staff are all very friendly especially Lepe on the front desk. I always ate breakfast (take away) from Herb Kitchen, freshly made latte and a croissant. You can buy anything in there, so handy. My room had a balcony which overlooked the city, nice to wake up in the morning to that view. Because of the strike I never had housekeeping but that was fine with me as I was just there for 4 nights. When you are inside the hotel or room you don’t hear anything from the strikers so there was no impact on me, I love shopping and this hotel is 5 minutes walk from Union Square and Macy’s so returning from my aunts I shopped in Macy’s, I never felt unsafe walking back to the hotel. Thanks to everyone for a lovely stay, see you next year.