TripAdvisor Traveler Rating

This was our 3rd stay at this resort (2017 + 2022 + 2025) The staff are the nicest people you could wish for, all of the staff are super friendly making sure you have a great time. The land transfer from... the airport is around 1hr 45mins depending on traffic There are 2 other options, Sea/boat Transfer and Air/helicopter We took the mini-bus direct to the hideaway lobby, check-in took about 15mins We stayed in room 1110 (Building 1, Floor 1, Room 10) Building 1 is for Hideaway & Diamond Club guests only There are 5 floors in building 1, Ground floor is all swim out rooms Room 10 is 1st floor at the far end facing out to the ocean We could not have wished for a better room, the balcony was a perfect size with a stunning ocean/cove view (see my photos). Our room was kept spotlessly clean with fresh towels and mini-fridge restocked daily. We tried every restaurant (except the Culinary Experience) they were all excellent however, our favorite meal was always the midday Diamond Club Beach Bar & Grill. There are plenty of beach towels and sun beds around the resort, all the swimming pools and Jacuzzi were kept crystal clean. We hired a private cabana with pool on Sunday which was on the foam party day, so had a perfect location for all the fun and music. The beach is a cove with soft sand (no rocks) the ocean is warm with a few rocks each side, we took the kayaks out a few times which is free and fun. The resort grounds are clean and perfectly kept. Evening entertainment was great from a spectacular fire show to an amazing country singer. We enjoyed 2 excursions, Soufriere Adventure Cruise & Party Sunset Cruise both booked via Nexus Tours and both were excellent. My wife and I have travelled extensively, particularly around the Caribbean (check my TripAdvisor profile) and we both agree that the staff at this resort are both exceptionally friendly, professional & went above and beyond, so we made a list of some of these stand out staff members and hope that the management read this review and congratulate the staff members listed below: Petra John – Very professional, helping us with a special request Sylvanie & Dell our 2 amazing butlers, best butlers we have ever had 10/10 Dwayne our cabana butler, very attentive and efficient Diamond Club area: Alma, Kerry, Marlon, Inga, Garie, Helon, Hanner, Lakisha, Kimani, Nicole & Naveed Pool Guy: Jefferson and his team kept the pools spotless clean plus they tested the water conditions continually Hideaway Area: Kurdisha, Antionio and Jonny Overall we have an amazing time and will be returning for sure.

My fiancé and I had an incredible time at the Hideaway at Royalton in St. Lucia. We were especially impressed with Travis from the Vibe Team, who went above and beyond every day to make our trip unforgetta...ble. His energy was unmatched, always inviting us to join in on entertainment activities and ensuring we were comfortable. The Hideaway bar was another highlight of our stay. Kurdisha, Liana, Jonny, Samuel, and Reena provided outstanding service, consistently going out of their way to ensure we had an exceptional experience. From the moment we arrived until the end of our trip, they looked after us with care and enthusiasm. We genuinely recommend asking for any of these amazing individuals during your visit. Their dedication and service made our trip unforgettable, and we will definitely be returning because of them.

The service was terrible. Definitely NOT worth the money. Going to breakfast, you’d think they would serve coffee right away… not so, usually 20 minutes. One breakfast we were leaving as the staff brou...ght us our requested napkins. The attitude of the staff was horrible. Not sure why the managers don’t fire these people, I’m sure there’s plenty of people on the island who would love a job. Coffee in our room the day we arrived, but that was it for the rest of the week. Towels often missing from the room and had to call to get them replaced. Coffee in the lobby was available AFTER the staff person felt like turning on the machine… once the line was long enough. Heaven forbid you ask for cream… you might get 2. The food was so so, but definitely not a 5 star resort. You had to share menus because there weren’t enough to go around. The fish restaurant was missing the 2 main fish choices on the menu, not to mention the specials were out of season but still on the menu. The steak house doesn’t give you a steak knife, until you place your order ( probably because they don’t have enough). The ZEN restaurant was the best food, but hurry up, because they ask you to leave for the next seating. The bars are not fully stocked at all. Certain spirits are only available at certain bars. There is no grapefruit juice, no limes, no margarita glasses, sometimes no ice ~ as you wait for them to retrieve some. Poolside there were plenty of towels ( a plus there ) and the pools were clean… but you may or may not have the hot tub running. After asking for 2 days, it was finally on for a day, with intermittent operation. Kayaking, looked like new equipment and new life PFD’s but was limited to the 100 yards the staff could see you. We noticed most people were only out about 10 minutes… boring. Sailing ~ the boats are down for repairs, ALL 3 of them! but no worries, the staff were busy on their phones ~ U Tube must know how to fix them, I’m sure it’s a multi week repair. Listening to other folks, the only way to get service at all was to tip the staff on day one… but isn’t that just rewarding poor behavior! So if you want a cup of coffee or a napkin, be prepared to tip the staff to get anything. Not worth the money we spent. Will definitely never go back.

Great location, nice hotel and clean rooms, but don't expect a warm welcome. We've been all over the Caribbean during the last 30 years but never experienced such miserable and rude staff. From the second ...we arrived it was obvious how miserable they were, the bell boy grabbed our cases and raced off without a word. He dumped them in the room and as he left I gave him a tip and he didn't even say thankyou (I wish I hadn't bothered). As for the swim up bars, forget them. We always had to wait for someone to appear and take our order which took ages. The Hideaway pool area is for Hideaway guests but the "Diamond Club" guests decided to take it over and were reserving sunbeds at 05.30 in the morning!!! This meant we had to sit in the family area or on the beach. I complained to the deputy manager and the Tui Reps more than once but to no avail. A Tui rep told me that the Diamond Club guests had been asked not to use this area but they refused so it was basically hard luck and I should take it up with Tui when I got home, they were a total waste of time and only interested in selling overpriced excursions and during our 2 weeks they did not leave their office to mingle with guests. Another place to avoid is the buffet restaurant unless you want to wait ages to be seated then wait for cutlery, glasses, napkins, then someone to offer you even a glass of water. Not all the staff were awful, just most of them. The Pisces beach bar have great staff as well as the odd person here and there but not many, however the lady who cleaned our room was fantastic and so friendly. One final warning, we booked this holiday in a Tui shop and were assured on several occasions that there are no taxes to pay, however when we arrived we were charged $84.00 room tax. When we checked out we were told that was only for 1 week so we were forced to pay another$84.00 so beware. They also wanted credit card details and took a retainer of a couple of hundred dollars which apparently will be returner to my account on return pending no room damage, it better had!!!

What a great experience my husband & I had at the hideaway. Our room was in building one, the room itself was good. The maid service was on point. Cleaning done & the fridge restocked daily. Our room face...d the beach, the view was absolutely stunning! We opted for the Diamond Club upgrade for our stay. What a good choice this was! The diamond service comes with a butler service as part of the package . Our butler Raymond was spot on from day one . From organising our bookings for the onsite restaurants , to supplying our lunch at the poolside , we did not have to move a muscle. Any issues we encountered , he quickly resloved .The site itself is well maintained with ample bars that are walk up & swim up. The food in the restaurants was really good with the steak house (Hunters) as the stand out one for me . We visited this one three times durng our 14 night stay. Raymond booked into the restaurants for our first 8 nights stay, so we never experienced the buffet the first week. The buffet itself was adequate & I have no complaints on the quality of the food on offer, but the restaurants are another level. The bulter service really did enhance our experience on holiday , with Raymond & Janin going above & beyond on some of our requests. I would definately recommend when booking, you upgrade to the Diamond Club option. Many thanks Royalton