Overview
Celebrate the beauty of the surroundings and connect with your wild side this summer in Whistler. Discover the perfect balance of relaxation and adventure, and create memories of a lifetime when you plan a unique mountain getaway at Whistler's landmark ski-in ski-out hotel and BC golf resort, Fairmont Chateau Whistler. Naturally spectacular, Fairmont Chateau Whistler resort delivers an ideal setting for families, meetings and weddings alike. Combining classic elegance and a modern alpine setting, this award-winning Whistler hotel showcases exceptional dining and full resort amenities including a par 72, 18-hole Audubon-certified championship golf course.
Resort fees include
- Daily yoga classes.
- Whistler Village Shuttle bus.
- Fairmont BMW hotel car service.
- Unlimited internet access in guest rooms and resort public areas.
- Local and toll free calls from your guest room.
- Local and toll free calls from your guest room
- Coffee and tea service in lobby for early departures.
- Ski Valet service in the winter.
- Access to Tesla Supercharger electric vehicle charging stations
- Escorted local excursions with Fairmont’s Whistler Experience Guide.
- Unlimited access to Fairmont Chateau Whistler Golf Club driving range.
- Valet service for bike and golf clubs.
- Aqua fitness classes, supervised water sport activities and pool amenities (sunscreen, fruit, iced water, tea and coffee) in the summer.
- Tennis courts – includes use of rackets and balls in the summer.
- Resort fee in effect for arrivals as of November 1, 2022.
Check in
5:00 p.m.
Check out
10:00 a.m.
Rooms
528
Inclusions
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view or Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view or Resort view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Connecting rooms available (subject to availability)
- Mini fridge (on request, $)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 queen beds
- Garden view, Mountain view or Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view, Mountain view or Resort view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Connecting rooms available (subject to availability)
- Mini fridge (on request, $)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Room service ($)
- Safe
- TV
Amenities
Exterior
Chalet
Golf
Grill Room
Gym
Lobby
Mallard Lounge
Meeting room
Outdoor pool
Pool
Port cochere
Winter
Location
Reviews
TripAdvisor Traveler Rating
A mix of excellent and poor
Chris M (Brighton, United Kingdom) on Apr 12, 2025
There are elements of this hotel which deserve five star and there are elements which deserve two stars. If they manage to rectify the poor elements then this hotel would normally get a five star rating fr...om me. Here are the elements which are excellent. The rooms are clean and comfortable and the service you get from the housekeeping team is excellent. Nothing was too much trouble from them. Five stars. The restaurant was exceptional. We ate using a special offer of $49 dining. The service was excellent and the food was very good. We were made to feel really welcome and the whole dinner didn’t break the bank. Five stars. The outside amenities which includes three hot pools, one warm pool and one swimming pool along with sauna and open fire and fully equipped gym was a very welcome fantastic addition to the hotel. The pool staff were on the whole attentive except when the weather was poor. Particular note Was Liam who was a very friendly and professional attendant. Five stars. The spa was well equipped and very attentive. I had a 60 minute massage which was really lovely. It is however pricey for the offer. I have experienced just as good massages and other hotels that cost less. Four stars. Portobello down in the lower lobby served excellent breakfast and the service was very good. Whilst it’s a little bit expensive for the product, the quality of the product is very high. Four stars. Now for the not so good bits Our check-in was terrible. Having international staff is a brilliant thing but if there is a challenge with basic English that means there is confusion around checking in and an understanding of what is in the hotel then this is a problem. We were not offered assistance with our luggage, the hotel amenities were not explained to us, And overall we felt like we had checked in to a lesser quality hotel. Two stars. I went for rental from the rental space down on the lower lobby. I already had ski lessons booked and when I turned up for my first day, the instructor said I had been kitted out with the wrong type of equipment. And sure enough halfway through my first day, I couldn’t stand up for the pain in my Calves. I lost sensation in my left leg and had pins and needles. I went back and couldn’t walk that evening. The rental told me I had large calves and rental boots don’t cater for large calves, but they would try and borrow some shoes from somewhere else. On day two I turned up and the staff hadn’t been communicated with from day one staff and I had no shoes at all. It took them some time to try and find some shoes which were different and within an hour of my second day ski lesson I couldn’t walk or ski and had to take them off and abandoned my ski lesson. The staff apologised and said that they would find me a third pair and would put a message on the staff what’s app group to explain to day three staff what happened and to assist me. On day three I turned up and was met by a rather cold member of staff who said he was the manager of the unit And said he doesn’t belong to the staff WhatsApp group, and said he didn’t know if I had new boots or not. He said rental boots weren’t great for some people and pain should be expected. I found the experience impersonal, cold and not particularly kind. Overall, I found the situation poor considering this is supposed to be a five star service. And the worst customer service of all was the man who said he was the manager of the unit! 1 star. Pricing. We have stayed in lots of five star hotels with an equivalent offer and in some cases better. This hotel whilst nice feels overpriced. It’s saving Grace is the level of customer service you get from a good 80% of the staff. A small minority of staff don’t appear happy And on the whole I feel let the hotel down. If you are going to pay very high prices you expect a permanently good experience. I can’t honestly say we experience that. so overall, would we stay here again? Probably not. We would be interested in trying out one of the competitors like The Four Seasons.
Ski in and enjoy
123Hami on Apr 10, 2025
This was a lovely friendly hotel matching our expectations to the point, from the friendly crew meeting us at the door and helping us to the room with our large luggage’s. The rooms was spacious, bed comfo...rtable and view stunning. If you are a light sleeper, book a room a way from the pool, music was a bit loud and played until late. You might also catch some noise from the corridor. Breakfast was good, with choose from proper porridge to fruit and bagels at the buffet. A la carte had excellent additional choices. Pool might get a bit crowded but really enjoyed the adults only side. Gym was adjacent to the pool area, which was not quite optimal. Room service a bit slow, and we were missing some amenities, but all was sorted. Charter bus to the village was perfect and worked smoothly. AJ at the reception was a tad too eager to sell us extras, but friendly as the rest of the crew.
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