TripAdvisor Traveler Rating

We stayed on the Fairmont Gold level, but unfortunately, the experience didn't quite live up to our expectations compared to last year. The quality of food, in particular, was disappointing. The breakfast ...muffins and bread were dry and stale for the first two days, and the muffins were the small, pre-packaged kind you’d find at places like Holiday Inn Express, rather than the larger, freshly-made ones from Portobello that we enjoyed last year. Thankfully, the food was fresher by the third day, but it was still consistently cold—items like the meatballs and sausages were served cold each day. In addition to the temperature issues, the offerings were very repetitive. By day three, we were tired of the same options and ended up going to Portobello for a better meal. The food quality had clearly declined, which made us question whether the Gold level is worth the extra cost for us moving forward. As for the Gold room staff, they seemed a bit burnt out and depressed. When I asked for a late check-out, I was granted an extra 30 minutes, but the staff member’s body language made it clear they weren’t thrilled about accommodating the request. The only staff member who stood out as genuinely friendly was the English woman who worked the night shift, who was warm and welcoming. On the positive side, the rooms were comfortable and well-maintained. Overall, though, the food and service experience was lacking, and I was surprised that more guests weren’t voicing similar concerns. We’ll have to reconsider whether the Fairmont Gold level is the right choice for us next time.

Having always stayed over the Whistler side, my husband and i decided we would try a hotel over Blackcomb. We booked the Fairmont for a 2 week stay. The location of the hotel is great, and all staff were l...ovely and helpful, especially the ski valet and pool/bar attendant Elise from Australia. The location to the Blackcomb gondola was handy, especially on busy days. The room was spacious and the bed was very comfortable. There was plenty of storage for our stay. We only had two issues during our 2 week stay. The pool/spa area can get quite busy and we were a little annoyed that non-paying hotel guests could use this area. Considering we were paying $1200 AUD+ a night this was a little disappointing. But what was more disappointing was the young women who were frequenting the pool/spa area looking for men to buy them drinks. These women were openly discussing the fact they were not staying at the hotel, something about a membership. If you are not staying at the hotel, you should not be able to access this area. Besides this there were multiple conferences on each week, we were not advised of this when booking. Had we have known this we would have stayed at a quieter hotel. Ps for those looking at a longer stay you need to request that the bed sheets be changed, we didn't realise this and slept in the same sheets for 2 weeks, bit gross.

We were disappointed to find upon our arrival that the marketing photos shown on the Fairmont website for the 2 bedroom junior suite did not accurately represent the space. Although the photos show a two... basin washstand, each bathroom has only a single sink. And although the Fairmont website has two photos showing a window behind the sofa in the living space, there is none, making the space feel cavelike. When I went to the front desk to see if there was a mixup in the room we received, I was told the marketing photo must have been photoshopped, as none of the living spaces in the 2 bedroom junior suites has a window. And they acknowledged that none of the bathrooms in these units have double sinks. When the general manager called to follow up on our concerns, we were told we were the first guests to point out the issues with the marketing photos and that because the square footage of the rooms matched what was listed online, the hotel was under no obligation to address the discrepancy. She offered to comp our resort fee for a single night of our 8-night stay — roughly 0.3% of our room cost for the trip. We declined the offer, as well as her suggestion that we tell her what we would like to receive. The onus shouldn’t be on the guest to come up with a reasonable solution to selling one thing and delivering something different, and a $68 credit is absolutely not reasonable. Aside from the misleading marketing, I was so disappointed to find a woefully small corner shower in each bathroom and a challenging lack of storage for a suite marketed for six guests. Our family of 5 struggled to organize our belongings for the week. The closet doors in one room were also in need of repair. The location certainly can’t be beat, the common spaces of the hotel are beautiful, the service is great in many areas, staff overall is friendly and I appreciate how quick the hotel is to respond when we make a request, but the bait-and-switch with the room and failure to take accountability makes us highly unlikely to return on a future visit.

From arrival to departure, everyone that works here what so warm and friendly and helpful. It meant we could just relax and enjoy this beautiful resort. Our food and beverage experiences in the Wildflower,... Mallard Bar and Portebello were perfection. Our mountain view room was so comfortable and nicely decorated. We both slept well. And you can’t beat the ski out and ski check. Thank you Lia at checkout giving us a little extra time to enjoy the room on departure day. I could not imagine a better place to stay at Whistler. We will return.

We've stayed here many times on our annual family ski holiday but have never reviewed before. We're just back home and still think it's a wonderful hotel, with great staff and amenities. We decided to try ...the gold floor this year and wish we had done previously. Although we love Portobello for breakfast, on a very busy ski day wait times can be long. However, in the gold floor lounge there is a lovely breakfast buffet, great coffee and (as we had 2 vegetarians with us) the veggie options were fab. Healthy snacks and yummy cakes are served there 2-4. Highly recommend it but all in all even without upgrading the hotel is worth it. Love apres in the Mallard, with live music too. the hot tubs and pool ease the muscles after a hard day skiing, changing rooms and gym all very clean. We found all the Staff very friendly, with many going the extra mile in their service. It's on the Blackcomb side (which our family slightly prefer to ski) but the village is easily reached by a short (8min) walk or by Fairmont bus into 3 drop off/ pick up points in village. We very much hope to return in 2026