TripAdvisor Traveler Rating

Very disappointing - food from previous guest was found under the bed and room maintenance poor. Cons: 1.) We were on a package with Rocky Mountaineer and arrived by coach full of fellow travellers - t...here was a second large coach of people arriving at the same time. The check-in desk had only 2 people to look after so many people. 2.) There was a half eaten croissant found under the bed. 3.) The electrical socket and USB port by bedside table not working. 4.) The reading light on the bed not working. Pros: 1.) The concierge desk was friendly. 2.) The bell hops were friendly As this is supposed to be high end hotel, it was shocking to find food from a previous guest in the room.

We worked with the Fairmont Gold team to allow us to upgrade our pre cruise hotel stay to the Fairmont Gold level. And what a treat! From the moment we checked in on the 9th floor we were provided with sup...erlative service and accommodations. No challenge too great seems to describe the team of supervisors, all of whom created this experience. Our room was large, well furnished, and located. Outside two of our windows you could see a statue of Pan playing his flute. Inside the room were a sofa, desk, coffee table, armoire and two large TV’s, one for each room. When the thermostat kept the room too cold, a technician took care of the problem immediately. Another brought a toilet riser. But the food services were the standouts in both quality and variety. In addition to a magnificent breakfast spread, guests were treated to tea, evening canapés, and desserts. When we inquired where to purchase hand sanitizer and face mask, one of the supervisors provides us with replacements. I highly recommend the Fairmont Gold.

Was a nice place to stay. Little disappointed that when a room is booked for three that you have to call housekeeping to get additional items so the third person has a coffee cup, drinking glass etc. We ar...rived early and they were willing to store our luggage until our room was ready but, then misplaced it for about an hour after we got to our suite. Staff was very helpful and friendly but the place was so busy you felt lost in the shuffle.

This place is fine. Great location that can’t be beat. Historic, old vibes. Great service, great restaurant (esp breakfast). ALL status acknowledged. Rooms have small bathrooms and are fairly dark with wor...n carpet. Pool area could use a renovation (hot tub has been out of action for >3 mths). Pacific rim is much nicer. Waterfront is a good compromise between the two when it’s not cruise ship season (too crowded). Agree with another recent review that it needs a fire safety review. A non obvious fire alarm noise went off last night, no big deal, it happens. We got announcements on our level as the staff gave updates. But trying to exit the building is tough and potentially dangerous, especially from the second floor. Emergency exit signs point to stairwells that only go up and don’t exit you from the building. Would be v dangerous in a real fire situation. Check a floor map so you know how to exit!

This hotel is undoubtedly the WORST of all the Fairmonts I have stayed. Not just the check-in is inefficient, super dirty carpet floor, staff (including Manager levels) had no proper training. There's a f...ire alarm situation close to midnight local time earlier, there's NO Annoucement over PA or hotel staff sent to inform, the alarm went on for few long minutes, lots of guests were in total confusion, is it a false alarm ? is it real ? ?? Some trekked down many floors to go down to lobby and some chose to stay back. The siren alarm went off after few minutes and about 13 minutes later, the alarm went on again, this time more Guests trekked down the stairs to get to the lobby. The walk to the lobby itself is in serious question as it's not a nornal staircase walk down, it had to pass a long journey through aircon ventilators and some part of the walk had obstacles on the floor like broken equiment lying on the floor (see photos). What is really worse was when guests got down to the Lobby floor, none of the staff seem care about what's going on with the sleeping guests and just casualty said it's ind of a false alarm, when I questioned the night shift manager "Sir, how come no PA announcement is made to inform every Guests what really happened ??" He answer was "it's what it's what do you expect ??" This hotel I am not sure how they renew their fire safety licence , when there's ZERO announcement made for both times of siren and there were few fire engines trucks on the street. I sincerely believe an audit of safety protocols on this hotel by a body like Vancouver Fire Department is seriousy needed. It's a grave mistake to have chosen this Fairmont over Pacific Rim Fairmont or Waterfront Fairmont.