TripAdvisor Traveler Rating

We were hesitant about going to Cuba due to poor reviews of other places and the ongoing food and power shortages but this place was amazing in all respects. The hotel itself is beautiful, even thought it ...is an older resort, and the beach is absolutely stunning. No issues with getting loungers at any time of the day at the beach or the pools. The buffet restaurant had an excellent selection of food for breakfast, lunch, and dinner and the 2 restaurants that we ate at were top notch (our favorite was La Arcada where we had a 5-course meal with excellent live entertainment. Also, played 2 rounds of golf and there was hardly anyone on the course. We are planning to come back here again at Christmas!

Always a lovely time here. It is mine and my husbands happy place. We come here to Relax and recharge. Almudena the GM is amazing! Rey, Sales Manager , ,is incredible too! Mercy at the cafe is the best! A...lways so full of love and smiles Lewis and Frank are so tentative at the Level. Beautiful beach and hospitality! We tell all our friends about here!

Magnificent hotel located on the best beach area of Varadero. Perfect service, clean hotel and good food. I really recommend to join in the golf event that occure each Thursday. Thank you to all the staf...f member. I hope to be back soon in Melia Las Americas.

Had a fabulous time at Melia Las Americas from April 27 - May 7, 2025. The beach, the weather but mostly the staff make this hotel one of our favourites. I would like to thank Yanelis at reception for ...attending to our every need. She is a joy with her beautiful smile. Our maid Yania was always pleasant, friendly & left me a note daily to thank me for the gifts I left her. Leonardo & Cutting at the patio were wonderful. Always had time to chat with us & gave us excellent service. In the buffet Yanara, Yoly & Betty were always there to help us with whatever we needed. The true gem of this hotel is Angela. We have known her for many years & she is amazing!! There have been many improvements to this hotel since we were there 8 years ago. There is a new patio with beautiful furniture where you can relax & enjoy the view of the ocean. The lobby has been updated with beautiful new furniture that is very relaxing. Since the last time we were there they have changed the cappuccinos. They used to be the best I have ever had but now they are not. Not sure exactly what has changed but when we went into the town of Varadero we had a cappuccino & it was what I remembered. Another thing that has changed was the lack of limes. I'm not sure if limes are unavailable but they are using a lime juice that is simply not good & give the drinks a vey peculiar taste. Once again it's the staff that make this hotel what it is. We will be back very soon.

No orientation provided while checking in. No changing area for new guests. Only dirty lobby bathrooms. Flies everywhere within the lobby and restaurants. They land on the food and guests. No air circul...ation within the lobby or resturant. The heat and constant smell of food was discusting. Our key cards stopped working multiple times. One of the times the front desk staff said "really?! They arnt working?" As if we were living... Our plates at the buffet had old food stuck to them constantly. We only received two tiny rolls of toilet paper per day. We had to request water in our room as this basic commodity is not standard. 90% of the food had no spice whatsoever. Having only one small elevator operational for the entire resort was horrific. That alone wrecked our stay. Our new bed sheets had stains on them daily. Some appeared to be blood. The wifi cut out constantly. The towels smelled awful. I know this is all super negative, but it was the reality of our seven day stay. The beach is truly beautiful and most of the staff (not all) were great. But these two positives do not outweigh the many issues we experienced. I know Cuba is experiencing tough times, but please Melia do better!