TripAdvisor Traveler Rating

My wife and I have been going to this hotel for 10 years, every since 2023 under new management everything has changed. all all fav servers have been move to other positions or quite which made our trip uncomfortable. we were demoted from Level to basic under new rule, which also food, service and class all went south. The staff at the golf course where were the only reason we both enjoy going back. However, be caution of the regulations of being a repeat guessed. would I recommended this hotel? Not until the management of all departments changes.

Vacationed at MLA four times this past winter and spring! We just booked for January 2025 and it reminded me that I had not posted a review. There are so many things that we like about this hotel but there is no doubt it is the PEOPLE who work there that keep us coming back for 30+ years! The size of the hotel is perfect, located on a private stretch of beach. The grounds, pools and landscaping are well maintained. Pool and beach loungers are plentiful, beach towels are provided. There are locations on the beach and at the pool that are quiet for those looking to have a morning or afternoon nap! At the same time there is also lots of activities offered everyday at the beach! The hotel management continues to be committed and is investing in the hotel and surrounding property. The room renovation project is ongoing, as well as furniture updates inside and outside the hotel. The pools are well maintained and always crystal clean. There is a new bar and poolside service was added at the main pool. Nice addition and great service from Javier and Melanie! Recently a new terrace has been added in front of the hotel (facing beach side). It is a fantastic location to sip a cocktail, take a few photos and enjoy the beautiful view. We enjoy all of the options for drinks and meals and we do our best to try as possible during our stay. Beach bar provides great service, thanks to Alberto and his team! Raul and his team in the Lobby Bar are always welcoming. Love the original cocktails and his welcoming warm personality. Pedro, Amelia and the staff of the Casada bar and patio are friendly and efficient. I would like to acknowledge that the number of staff during the busy times in this location has increased and as a result the service has really improved. Thank you to the management for listening. Very much enjoy the Italian restaurant for breakfast and lunch. A table on the patio is so relaxing and the view is breathtaking. Osladys and staff provide exceptional service! Food is always is delicious! We also have lunch at Robeza, and Level Snack bar, both locations have great service, and good variety of food options. The Japanese restaurant offers a interesting dining experience where the chef prepares the food in front of the guests ( food was delicious). Niuvis ensures that guests have very positive experience! La Arcada is an intimate setting, offering a more formal dining experience. The staff are very professional and attentive. Food was very good, each course was well presented in a timely manner and our beverages of choice were replenished regularly throughout our dinner . We also enjoy the buffet option for breakfast and dinner. We find there is a good variety of food options. We most especially enjoy the freshly made to order omelets and eggs each morning. In the evening they have a grill station that offers made to order: chicken, beef, pork and wide variety of fish as well as an excellent pasta station ( made to order). Lots of vegetables for salad, variety of cheeses and as well cooked veggies . A wide variety of pastries , fruit and ice cream is available for desert. I love the ice cream!! There are too many staff to name, but we truly appreciate all of the staff in buffet. We prefer to stay in the hotel to be able to enjoy the sea view. Our rooms are always very clean, well maintained, lots of hot water and fresh towels. If you are missing something or something is not working call customer service who will do their very best to assist you. On my last trip to MLA I did stay in a bungalow. They are large and impressive. They have a modern design ( lots of white) , with a separate bedroom (with a big comfortable bed), livingroom area, bathroom with large walk in shower, lots of hot water and fresh towels. We had a view of the pool area, but personally I missed my sea view which is a highlight for me. Our experience with The Level and Front desk staff is always a true pleasure, they are there to assist guests in anyway they possibly can. The Customer Service staff ( Zahily and Team) are personally dedicated to ensuring their guests have a memorable experience. I have a great sense of comfort knowing that if I need anything they are there always to help. The golf course is located next door, I don't golf so can't comment on the course. I can say that there are a lot of guests that come to MLA for the golf. MLA is a well maintained smaller resort just a few steps from a spectacular white powder sand beach that offers a relaxing atmosphere to help you unwind and enjoy and your much deserved holiday! Can't wait to return in January 2025!!

The restaurant serves was excellent our sever Yolyat the laTerrazza was excellent and happy the beach was clean and beautiful . The food was ok but not the best Our room was ok but mot the best! Our hotel lost power for three days .The entertainment at night was great!

Donald Douglas Best vacation atMelia las americas ,7th time in here and as happy as always .Great golf and great staff.Really recommend it.Thanks to Rey,David and Elsy…………,,,,………..////.:..//………….::/.://:::::::::::::::::/:::.::.:::::::::::;::::::::::;:::

Excellent experience at las Americana . Its my third vacation at this resort and will definitely be back. The food was plenty and the room were extremely clean . Thanks to all the staff at Melia las Americana for making or vacation a special experience .