TripAdvisor Traveler Rating

Occidental Arenas Blancas is a good place to stay. It is close to most local attractions. Public transportaion is easily accessible. Short walk to their beautiful beach and to their restautants. During our stay from September 12-19, the Buffet Restaurant's airconditioner was not working. Didn't mind it in the beginning because while enjoying eating their food, it felt like we were working out at the same time. Not only the clients were suffering from the heat, also their staffs. So, the buffet was set up at their cool nipa hut restaurant. Everybody was accomodating. We all had a good time.

we really like visiting Varadero specially the occidental Arenas Blancas. it is a place that has relaxing and wonderful views. it is good close to the city center. the food is good. Beautiful beach. people are very friendly, specially the girls at customers service and reception. without a doubt we would like to return

The most disappointing trip! Booked my family trip, hoping to make it memorable, and it was, but in the most disappointing way. Can’t believe that SUNWING would attach their reputation and name to this “resort”. We booked two rooms, in one, 4 of us and in the other my daughter and her boyfriend. Upon arrival at around 10 pm, my daughter found an army of ants coming from beneath the refrigerator, there was a moulding bun, that must have been there at least a week. We quickly went to report it and it was promptly cleaned. Unfortunately we hadn’t seen the last of ants. A disturbing amount of ants were in the two rooms. Not only were we dealing with ants throughout our trip, we had to deal with filthy sheets and towels. My daughter actually left a note, and money, for housekeeping asking if the sheets could be changed. They completely ignored the request but gladly took the money. It would seem that maintenance in this resort isn’t a priority, we had no toilet seat, and after speaking to some other guests, they had been missing theirs as well. Apart from the shower being filthy, there wasn’t any water coming out of it. My daughters door handle also fell off in her room. Overall, the room was not well kept at all or maintained properly. We were not provided with enough drinking water for the week. We were given 1 bottle of water for 4 people each day, and had to pay housekeeping to get more water when it is supposed to be an all inclusive!! Coming to Cuba we were warned of the lack of food, so we were prepared a little, but the food was horrible, thank goodness we brought snacks. If you’re looking for a tropical drink, don’t bother! Only drink options were rum and lemonade or a rum and Fanta. The pool was cloudy all week and had a green tint by the end, we didn’t even swim in it because it was so disgusting! We refused to even put our feet in it. This was extremely disappointing as well as we were looking forward to enjoying the pool that was featured in the photographs. Be aware those photos you see on SUNWING are not an accurate representation of the facilities. Our only saving grace was the beautiful beach! Watch out for the “towel scam” on your last day! Our maid followed us to check out and claimed we stole multiple filthy towels and wanted us to pay for it. We were appalled! We had seen this happen twice to other Canadian families on this trip. We were so upset at the way the hotel manager addressed the situation. It left my whole family feeling uncomfortable! All staff were incredibly rude, they catered mostly to the locals, that seemed to be at least 80 % of the guests. The gift shop worker was disgustingly rude to my 17 year old daughter who had money to purchase goggles. The sign said $3.00 and they tried to charge her significantly more and then locked the door on her when she left. I can appreciate and empathize with the economic situation, but people work hard to afford a vacation. This was one of the worst experiences in our lives and will not recommend a trip to Cuba, or any trip with SUNWING, to anyone we know. SUNWING was deceiving with their description, pictures and ratings on this ‘resort’. SUNWING should immediately remove this hotel from their website. Beware of 5 star reviews, it is most likely locals writing these reviews. If I could give this hotel a negative rating I would!

I am on vacation in this hotel and I would like to inform you that the food is very bad and the worst for example yesterday there were no eggs for breakfast and today no milk either not to mention the juices mixed with too much water and tasteless. Elevator problem, air conditioners and beach towels that I still have not received knowing that I have been here since 08/27.

I had a wonderful stay with my friends and family, we had a great few days, highlighting the work of the animation team, mainly the boy Cesar Álvarez, he does his job very well, very nice hotel with wonderful views, clean pools, magnificent beach , pleasant staff, they serve very good coffee, spectacular Cuban day, rooms with good comfort and very clean, very good waitresses. In general, I highly recommend this complex, I will surely return, thank you all