Multiple formats policy
The WestJet Multiple Formats Policy was created to meet the needs of our guests with disabilities, by providing alternative formats that complement or replace conventional print and video products used to describe the services provided by WestJet, wherever it is practical to do so. We will update this policy as new technology, products and services are introduced.
Information we provide
WestJet provides guests with disabilities information and documentation in multiple formats regarding the services WestJet provides. All information is offered free of charge, and can be provided in more than one format, if requested, and multiple copies may be requested of any available format. If we are not able to provide the information or documentation you request, we may offer alternate formats, when available and appropriate to do so. However, some information may not be immediately available.
WestJet does not currently use video products in our regular operations. This means that captioned (closed or open) film and video, sign language or descriptive video is not available. Considerations for these types of enhancements for future promotional material and any video releases to the general public will consider incorporating this as practicable.
| Information | Formats available | WestJet availability |
|---|---|---|
General public information including business information and financial reports |
Website   Large print  CD  TTY phone system |
Readily2  Readily  On request1  On request1  7 days a week 1 p.m. to 4 p.m.  |
Public information on services provided to guests with disabilities |
Website   Large print  CD  TTY phone system |
Readily2  Readily  On request1  On request  7 days a week 1 p.m. to 4 p.m.  |
Guest’s travel information (e-ticket print out, itinerary, and any other printed information related to the guest’s trip) |
 Large print  CD  TTY phone system |
Readily  Readily  On request1  7 days a week 1 p.m. to 4 p.m. |
In-flight (seat-pocket) WestJet magazine |
N/A |
N/A |
In-flight safety demonstration |
No on-board video products  Narrative of the Safety Demonstration in a supplemental passenger safety briefing card in large print and Braille |
N/A  Readily available – on board all aircraft |
In-flight safety video |
No on-board video products  Narrative of the video in a large print format  Supplemental passenger safety briefing card in large print and Braille |
N/A  On request1   Readily available – on board all aircraft |
Annual Report |
Website   Large print  CD |
Readily  Readily  On request1  On request1 |
Please contact us toll-free at 1-888-937-8538 for assistance and additional information on the range of services provided to our guests with varying abilities.
1 Available on approximately one week’s notice
2Â Jaws enabled
Guests with special needs
TTY for hearing impaired
- Toll-free: 1-877-952-0100
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Email: disabilityassistance@westjet.com