WestJet Guest Updates
The reliability of our network and the safety of our guests and crew is our top priority. We are committed to providing timely information along your journey.
Stay up to date before you check in or leave for the airport by checking travel advisories and flight status.
Additional advisories
WestJet service updates - August 9, 2024
16 aircraft across WestJet’s fleet grounded with significant hail damage as teams across the airline work diligently to understand and implement required inspections and repairs Guests are advised to check the status of their flight prior to leaving for the airport.
Across WestJet, teams continue working to perform necessary repairs and inspections to the 16 aircraft damaged by the hailstorm that impacted Calgary on the evening of August 5, 2024.
To support guests impacted by cancellations, WestJet has secured an agreement with Canadian North, allowing additional flights throughout the weekend across its network.
Images of hail damage that impacted the WestJet’s fleet on Monday evening and recovery efforts. The first picture shows the wing spoilers which will be repaired prior to the aircraft returning to service and the second picture shows electronic mapping of each hail strike ensuring nothing is missed.
As a result of the significant impact to WestJet’s fleet, cancellations continue to be implemented across the airline’s network to account for decreased capacity.
Total cancellations by day as of August 9, 12 p.m. MT
| Total cancellations | |
| Monday, August 5 | 58 |
| Tuesday, August 6 | 106 |
| Wednesday, August 7 | 86 |
| Thursday, August 8 | 47 |
| Friday, August 9* | 47 |
| Saturday, August 10* | 53 |
| Sunday, August 11* | 37 |
*Forward looking cancellations subject to change
Contact Centre wait times and self-serve options
We are currently experiencing very high volumes for our phone, email and social media support channels. Our teams are working diligently to assist every guest as quickly as possible.
Before attempting to call the Contact Centre, guests are encouraged to leverage our self-serve options. For guests impacted by flight delays, cancellations and changes, please proceed to your WestJet email notification and leverage the unique live chat and self-serve links.
For non-imminent requests that cannot be self-served, please book a call-back appointment at WestJet.com/contact.
Upcoming Flight has been changed or cancelled
Check your inbox for an email from WestJet with the subject line “Essential or Crucial details for your upcoming flight” for self-serve or live chat options.
If you booked with a travel agent or online booking agency, or this booking was made through the WestJet Groups department, please contact them directly.
Upcoming WestJet Vacation has been changed or cancelled
Check your inbox for an email from WestJet with the subject line “Essential or Crucial details for your upcoming flight” for self-serve or live chat options.
Upcoming Flight has not been changed or cancelled
In response to the impact of the storm, a travel advisory has been posted on WestJet.com and flexible change/cancel guidelines have been announced for all WestJet flight only bookings for travel between August 5 and August 8, 2024.