TripAdvisor Traveler Rating

This was our third visit to Mexico, but our first visit to a resort other than Cancun. We had a really good holiday, but a few small things being improved would have made it an amazing holiday. The evening entertainment team were incredibly talented and put on some great shows in the theatre, but they repeated weekly so if you watched every night you seen them twice in a fortnight. I got to know the daytime entertainment team by going to find where they played games, but they sometimes didn't go round the pool to ask for participants, so sometimes i missed the chance to take part. Food is always a really personal thing, i think they could have provided more plain options. Lots of times food was in sauces etc which didn't suit everyone. Snack bar at pool provided easy snacks and only issue was they didn't have any ice-cream. Bar staff were great and quickly new our orders and they worked incredibly hard. Downside as someone who doesn't drink was they ran out of Heineken 0.0 on 4 occasions, and this was the only non-alocholic option other than soft drinks. Room was really good, but we didn't have a table and chair on the balcony which was disappointing. Maids cleaned the room everyday and left towel art on the bed most days which was a nice touch. Hotel also provided a complimentary catamaran trip which lasted 30 mins and was great. Biggest issues were the wi-fi and the lobby bar. The wi-fi in the room was non-existent, the one place where you really wanted it. The lobby bar was incredibly warm at night and the ceiling fans just didn't do very much unless you were directly underneath it. Need to either add bigger and better fans or somehow put air-conditioning in. Also there is a members-area for bar service and beach sunloungers. We didn't join in and to be honest it never impacted our enjoyment. The number of small issues means we probably wouldn't come back. A solid 7 out of 10 on most things, but for what we paid it should have been 9 or 10 out of 10.

I love that hotel Y had a beautiful vacation, the rooms, the food, excellent and every member of the staff were very amiable, lobby, restaurants, bars Cenote and Mexicaly. The food very good every thing was excellent except de pasta chef Nicola, who was very rude with non italian people His excus was he did not speak English nor Spanish if he has does not he could be more amiable my opinion he is a racist, I remember the other italian chef he was so nice with every body, beside this every thing was excellent.

Familia Carvajal Sept 1st. First we where glad to spend 10 days in the beautiful resort.We want to thank the staff,they were very nice (Bar,Buffet etc). Especial thank to the front desk Alexis,Victor and the rest of the front desk staff. I was very disappointed with the Italian Pasta Chef,I fund him very rude to me and others.The general opinion of him,was RACIST toward non Italians. But we had a wonderful vacations,we will see you next year

Bamboo restaurant service was awesome!! The service is very effective and treated us well. Every single bartender has been very attentive and very polite to us. We stayed a total of one week and each and every single day has been great. Would definitely recommend and come back again :)

Here now and can't have a comfortable sit down in our room no chair's in the room or on the large balcony have to lie on the beds been lying on beach all day just want to sit and enjoy a coffee in room asked at guest services but told can't have them as they don't do balcony tables and chairs only on ground floor however checked their website and room photos clearly shows tables and chairs in room got another 12 days here so off to see the rep and hopefully the management will see this review and contact me room 1245