Óleo Cancun Playa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.6
  • Rooms 4.5
  • Service 4.7
  • Value 4.5

3238 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Nice stay but multiple items stolen from room

jsh0788 (Calgary, Canada) on Jul 04, 2025

Room was nice and food/amenities were good, but we had multiple items stolen from our room and the hotel’s investigation was delayed until our departure (despite our initial complaint being made 4 days bef...ore our departure). This delay limited our access to any meaningful resolution to the incident, which was very frustrating.

TripAdvisor users rated this property 5 out of 5

We love this place. Great place to relax

Hhouchin on Jul 01, 2025

Oleo was a very nice and relaxing stay. All staff were very kind and willing to help. We were always greeted with a warm smile. Marcelino was super kind. I want to take him home. Good man. Chrispin provide...d excellent service throughout our stay. The food was really good and there was such a variety. We went during turtle egg laying season. Every night several turtles came ashore to lay their eggs. The water was beautiful, although sometimes the waves were too big to get into the ocean.

TripAdvisor users rated this property 5 out of 5

Amazing Japanese dinner

Stephanie M on Jun 29, 2025

The sushi bar was amazing. Chef Ofelia, Oben, and Esteban were the best. Our server Marcelino took great care of us!! Highly recommend this great experience!

TripAdvisor users rated this property 5 out of 5

Fab holiday and looking forward to coming back

Anna J on Jun 22, 2025

Just returned from an Absolutely amazing 14 day holiday. All the staff were fabulous throughout the hotel but a big shout out to the pool bar staff who made sure we had plenty of cocktails/drinks all day.... Very friendly staff and always happy. Looking forward to a return visit next year

TripAdvisor users rated this property 5 out of 5

Excellent experience!

AngelicPn (Trinidad and Tobago) on Jun 20, 2025

The rooms are HUGE and the ocean view is fantastic in Tower 1. Wonderfully helpful and attentive staff everywhere, the vast majority speak English, so my muy poco Español (very little Spanish) was not an i...ssue. The front desk also assists with currency exchange and are extremely helpful in booking taxi's and even walking you out to meet your tour buses. There are 2 speciality resturants for dinner in addition to the regular buffet resturant, as well as 24hr room service. Very relaxing place overall!

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