TripAdvisor Traveler Rating

Truly enjoyed our experience at sun palace. This was our second week of our honeymoon. Our experience was unforgettable. Our room was always clean throughout the day as we noticed they came multiple times!... The staff was amazing! Jessica from public relations was the sweetest and very helpful with directing us with spa credits, things to do etc. Pool staff was absolutely incredible. Elizabeth was always making sure we were content, she was fast and the sweetest!! She really made sure we were well taken care of! Entertainment staff : Alan, Jesus, Jonathan and Pedro were absolutely unforgettable!!!! They make everyone feel included, they truly love their job and it shows. They put so much effort to make sure we’re all having a great time. The games they did the week we were here had everyone laughing and out of their seats to join!!! Never have I been seen such a great entertainment team at another resort. Overall we had a great experience!!

We visit Sun Palace for two weeks, or longer, 2-3 times a year because of cleanliness, the beach and relaxing atmosphere. The Staff make us feel like family every time we return and they go out of their wa...y to ensure that we enjoy our stay to the fullest.

I can’t recommend Palace Resorts enough! From the moment we arrived, everything was top-tier. The entertainment staff is absolutely incredible—so much fun, full of energy, and they truly go above and beyon...d to make your stay unforgettable. Every day was packed with fun activities, great music, and good vibes. If you’re looking for a place where you can relax AND have a blast, this is it! Can’t wait to come back! I even wanted food that wasn’t being served and they did everything to make it possible. I’ll come back again and again! Johnathon Allen and Pedro are all so great!

This hotel is simply spectacular, the view from the rooms to the sea is incredible every day l enjoy my Coffee watching the sunrise from the balcony l want to thank everyone for making our stay the Best, i...t is a very complete hotel it has everything the food drinks and snacks are delicious, if you like to wake up and recover energy l recommend the YOGA class With URIEL, it is a moment of relaxation listening to the waves of the sea, give yourself that gift it is very good, thank you for all your hospitality we Will surely return. THANK YOU SUN PALACE

There are lots of pros and cons to this hotel. We had a pleasant stay; the highlights were the romantic dinner and the spa treatments. As we had paid for an upgrade to honeymoon suite, we got a lounger rig...ht in front of the sea each day which was gorgeous and very comfy. The service here is really good and nearly all the staff are lovely. Gabriel on the front desk really stands out as excellent! There was only one young chap who was quite disinterested when we were trying to book activities. He looked like he couldn't wait to get away for the evening and when we asked him to repeat what he'd said, he kept speaking with his fingers in front of his mouth. The rooms are OK - I am glad we upgraded to a honeymoon suite as the others had the jacuzzi right next to the bed. There were no options (at our affordability at least) for rooms without a jacuzzi, something I really didn't like, personal preference I guess. The floor needed more rugs, it was cold and hard and the room lacked warmth and colour. The vanity mirror in the bathroom was almost useless as it was half in shadow and didn't extend out far enough, meaning I had to lean across a massive drawer handle below the sink to see in it. My back isn't great so it put a strain on it, but I'm 5'6" and wonder how people shorter than me manage to use it. The bed was comfy, the air con very good until early hours of the morning when the room was too warm. There were no tea bags and just small cups with no spoons. I had to retain a spoon from some room service to use with my coffee. Nearly all of the food was really good, in all the restaurants - tasty and lots of choice. Our favourite was Fuego for properly smoked delicious dishes in a great half-open-air setting, with lots of atmosphere. Our romantic meal was really lovely on the beach. The service was good although we had to ask for red wine for the steak course, no one thought to ask us. The spa is a real treat, so relaxing and it feels quite special with lots of gorgeous friendly people really looking after you. Entertainment - some was excellent, some just good. The fire show on the beach was particulatly great, really worth a watch. The all inclusive deal is brilliant in that you can have whatever you want or need, whenever you need it, including room service. We loved having a coffee shop in the middle of it all with delightful sweet treats. Unfortunately, the shrimp cocktail I was served on the beach on the last day was the thing that gave me food poisoning and I was very ill for the whole journey home. The main things which are going to put me off returning to this place are 1) the scent that's pumped around the hotel is really not pleasant. I love perfumes, scents, candles, etc etc and there's not much I don't like but whatever ingredients were in this scent just didn't agree with me at all and made me feel a bit nauseous. In other areas, the place just smells a bit damp. And 2) the hard sell on the Palace membership. It took up nearly half a day and we were pressured into agreeing, with poor sales tactics of confusing offers, incentives and various numbers, scribbles on notepads, calling the manager in to see what they could do, etc. Ultimately, if you can afford the higher rate, are able to use the offers, can refer other people for free weeks and don't mind restricting your holidays to a set list of places and hotels, then it'll probably work for you. We met other guests who said it worked for them but totally knew that it didn't for everyone. We have sent our cancellation request, as we are entitled to within 5 working days, and have had a reply so far asking why - clearly to try and change our minds. When we asked to speak to the person who sold us the deal so we could cancel (based at Le Blanc hotel, so a cab drive away) we were offered another meeting. As too much time had been taken up with this already, we said no. The representative, of course, was not able to speak to us and was no doubt hoping to pressure us into keeping the membership. We are still awaiting confirmation of cancellation and refund. In conclusion, there's lots to like about our Sun Palace stay, but we won't be returning.