Overview
This is Waikiki’s newest residential resort featuring luxurious ocean view studio, one, and two bedroom suites. The resort combines legendary service, global culinary experiences and distinctive amenities with residences. Residences include floor-to-ceiling windows, furnished kitchenettes/kitchens with premium brand appliances, washer and dryer and washlets. Located at the gateway to Waikiki next to Luxury Row with retailers such as Tiffany & Co, Channel and Gucci and featuring Hawaii’s first Dean & DeLuca and Sushi Sho. The beach, shopping, and dining are all just minutes away.
Check in
4:00 p.m.
Check out
12:00 p.m.
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Located on floors 9 to 22
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Kitchenette
- Lit make-up mirror
- Microwave
- Mini fridge
- Smoke-free
- Upgraded amenities
- Washer/dryer
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Laptop safe
- Phone
- Slippers
- Turndown service
- TV
- Complimentary refillable aluminum water bottles
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Located on floors 9 to 22
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Dining room
- Fully equipped kitchen
- Lit make-up mirror
- Living room
- Smoke-free
- Upgraded amenities
- Washer/dryer
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Laptop safe
- Phone
- Slippers
- Turndown service
- TV
- Complimentary refillable aluminum water bottles
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Fully equipped kitchen
- Lanai
- Living room
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Laptop safe
- Phone
- Slippers
- Turndown service
- TV
- Complimentary refillable aluminum water bottles
- 1 king bed, 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 6 guests in the room
- 1 king bed, 2 queen beds, and 1 sofa bed
- Ocean view
- Located on floors 9 to 22
- Maximum 6 adults
- Maximum 5 children
- No more than 6 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Dining room
- Fully equipped kitchen
- Lit make-up mirror
- Living room
- Smoke-free
- Upgraded amenities
- Washer/dryer
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Laptop safe
- Phone
- Slippers
- Turndown service
- TV
- Complimentary refillable aluminum water bottles
Amenities
Exterior street level
Gym
Lobby
Pool
Porte cochere
Spa
Sushi Sho
Location
Reviews
TripAdvisor Traveler Rating
Not the 5 stars it used to be, now more like Average 3 stars
GrisGrisNewYork (New York) on Dec 21, 2024
I am seating in my suite while I write this review before departing tomorrow. We considered ourselves regulars since this is our 3rd time in this hotel. We love the location and the residence setting and how special this hotel used to make us feel. However, things have changed! What used to be an elegant experience does not exist in this hotel. My experienced was ruined with the check-in and check-out policies. On a good note, housekeeping and valet staff were great. Problem #1. The checking process took 2 hours from beginning to entering the suite. Why? Well, first they had a line of people and it took forever to check-in each person. The new process for check in is lengthy, practically they look for a room at the moment and proceed to tell you how they will add a $200 for incidentals, while everyone hears it behind you…this cheapens the experience. Every communication I had prior to arrival was ignored, which caused confusion, disappointment and caused unnecessary delays. The staff had to begin the process of searching for the room that I requested, it turned out it wasn’t in the rental agreement any longer, however there was a similar room in different floor, eventually we accept that one but waited an additional 45 minutes to be able to enter due to “required inspection by housekeeping”. All of this could have been avoided if the requests had been read by front desk staff and had changed room to new floor since it was the only available. We waited at the pool bar to have a drink in the scorching sun since the bar doesn’t have any shade even with umbrellas at the tables. After 45 minutes of cooking ourselves under the sun, we received a call to pick up the room key. We waited in line again while staff finished other check-ins so we could get our key. Problem#2 no transparency - instead of being up front and telling me that they WILL CHARGE for late check outs, the staff let me to believe that I would be granted a free late checkout, like in previous stays, and told me to “call 2 days ahead to confirm if a late check out was possible.” Well, when I called the staff began to tell me the list of charges depending on the time. I informed staff that my husband is part of the bonvoy marriott rewards with higher status than mine, but they refused to accept it and told me that my name was on the reservation. Well both of us are on the reservation but Ritz rather nickel and dime customers because that is the new policy. Again, this is what a 3 star hotel would do, but again things have changed. If you informed me of the fees up front then I would not have an issue; I have a problem when you don’t have transparency - I rather have an email with the full list of costs upfront, not just a “you may or may not be charged.” communication. Again disappointment and now I will have to stay a half a day at the airport before my evening flight. Problem #3, room service app would not accept an order before the time of opening at 7am! Also, the food takes 45 minutes to get to your room, so I opted for store downstairs. If you get up early then you better go outside to buy food. Problem #4, no hair salon services at the spa. Room only has a hair dryer and no flat iron for straightening hair. This causes one to have to find a hair salon out in Waikiki. Overall, this was a disappointing experience. Perhaps an Airbnb in Waikiki will be sufficient in our next visit. Nobody went the extra mile for me the paying customer, they went the extra mile for the business The Ritz Carlton.
Great Quiet Hotel off the Beach
PandM0 (Seattle, Washington) on Dec 20, 2024
Terrific exterior architecture, and set back several blocks from the crowded Waikiki Beach. But nice area, and convenient mini-mart at the bottom of the hotel. Beautiful, spacious, quiet rooms. Bathroom is large with blinds that open to the bedroom and view. Excellent bar counter with glasses, cutlery and mini fridge. Washer/dryer in room, a nice amenity. There's a nice sized deck to enjoy the view of the nearby park and water, but western exposure just blasts you in the afternoon to when the sun sets. Lobby is non-existent as you go to an upper floor to check in. But large bank of elevators takes you quickly to your room. And the valet service is excellent. Had dinner at the former La Vie (now Terrace) which was average. Slow service, food just ok, and a really obnoxious glaring large white light by the entry at the other end of the restaurant from where you check in. Really interfered with the nice open view. Their other restaurant, Quiora, looks nice but all seating is outdoors, facing west. We tried to have some afternoon drinks and snacks but the western exposure just fries you so we took them back to the room. The hotel is an easy walk to a lot of great restaurants by the beach, like Roy's and Orchids at the Halekulani--both of those were terrific, as was Lewers Lounge at the Halekulani for jazz at night.
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