TripAdvisor Traveler Rating

Staff and hotel are wonderful! Closer to city center than many of the other accomodations in the area. Breakfast, for and additional $8 was good, with a number of choices. Will certainly consider staying at the Hyatt again, if the price is as competitive as it was this time.

Lousy hotel - no hot water on a Saturday morning Front desk called - Was told they would call back with a response as to situation- NO CALL - GREAT HYATT SERVICE! Then they start calling me to "offer" something which changed 3 times - and never materialized- so they are LIARS TOO Too many other hotels to choose from - Never staying here again!

I love the beds and pillows and the layout of the room. Great after a four hour drive. Wish you could open the windows, the breakfast is top notch and the staff is very friendly. Lots of space for a hockey bag and the lounge is pleasant. Nice to have upper parking for larger vehicles and trucks.

Hyatt Place continues its ability to deliver consistent top ten service and quality. We only stay at this hotel now because of the excellent quality that this level of hotel provides. The rooms are always immaculate and quiet from the sounds of other guests. The gym is well equipped and clean. The morning breakfast is getting better and better including adding new items (last visit it was Quiche). I do want to add one more experience during this last visit. The highway was closed for about 6 hours and we did not know when it was going to be opened. When contacting the hotel 2 times before the road was opened, the reception was very helpful in trying to to help problem solve the situation. Reception tried to find alternative ways to get to Kelowna (since we had no internet service on the road). When we finally arrived Cedric was there to greet us with a complimentary food and beverage card. What a wonderful way to make weary travellers feel like they were coming back to their home away from home. Well done Hyatt, your team consistently surpasses high expectations!

I was amazed at how clean everything was, and how smoothly things went. Very convenient, and easy to park the car. In a neighbourhood that might become quite interesting in a few years. I recommend Porter's restaurant for breakfast... within walking distance. I'll be back, for sure!