TripAdvisor Traveler Rating

I usually read extensive reviews before booking a place. But, for some reason, I trusted the Hilton brand and booked without research. The hotel experience was subpar and I’m extremely disappointed in the ...experience when it cost so much. 1. I called the hotel prior to the stay to confirm the price included resort fees AND parking. The person on the phone said yes. Surprise, surprise.. I was slapped with resort fees at the end. Of course, I called to contest but there’s no winning. I didn’t get a name of the person that gave me the information. Another fail for me. 2. Our room was switched bc we found two LIVE roaches in the room. The staff were accommodating but that doesn’t take away the mental stress of seeing roaches and wondering if your new room has them. The new room didn’t have roaches but rather had ants. 3. Service in the room not consistent. The hotel skipped a day of service. Only a big deal when you’re in and out of the beach a lot. 4. The lobby mini market was selling moldy oranges. 5. The room view offered a phenomenal sunrise view. No sunsets on this side of the island. 6. Hotel location central to many parts of the island and airport. A plus. Overall, I won’t book Hilton Garden Inn anymore. Shoulda stayed loyal to my other hotel chain… lesson learned.

I don’t usually leave negative reviews, but my stay at the Hilton Garden Inn was incredibly disappointing. On my first night, I found two baby cockroaches in my room. When I informed the front desk, they s...witched me to another room but showed no concern, didn’t apologize, and didn’t offer any sort of upgrade to make up for the inconvenience. The second room wasn’t much better — there were spider webs, baby spiders, and ants. My room also wasn’t serviced at all until I called to remind them, which shouldn’t have been necessary. Even after that, spider webs were still visible on the popcorn ceiling, which makes me question how thoroughly the rooms are cleaned. On top of all that, the TV didn’t even offer streaming options — no Netflix, no Hulu, nothing — which felt very outdated for a hotel in this price range. For a Hilton-branded hotel, this experience was far below expectations. I won’t be returning

I took my 17 year old daughter on a Mom/Daughter trip to Kauai for her upcoming graduation from high school for spring break. After much research we landing on booking the Hilton Garden Inn Kauai Wailua Ba...y. I was excited that we would be right by the beach and it was central to most everything you can do in Kauai. Those specifics were great experiences while we were there. The hotel staff was very nice. From check in, maintenance, restaurants etc. I have zero complaints about how very nice every person was. My complaints are that we were supposed to receive housekeeping every other day and we arrived on Thursday. We received housekeeping on Saturday as planned around 4pm and never received it again. We stayed until Wednesday. On Monday we expected to have some clean washcloths and coffee restocked and it wasn't. We ended up showering with the towels and washcloths we left on the floor for cleaning and had to call for more and coffee which didn't arrive until a couple hours later. Never again did they come to clean. My other complaint was the food. It was awful and expensive which is expected at a hotel in Kauai. It wasn't edible. The queso was more like a bean mush. No cheese. I had stomach issues both times we ate at the hotel. The hot tub was so cold we couldn't get in. I realized there was a resort fee of I think $25/day but didn't realize about parking fees so it was about an extra $350 for the week. I wouldn't recommend staying here mostly due to the housekeeping problem.

this is about the Friday night Karaoke the hotel has. it's apparently geared for locals and not visitors. the band was good.. however when yours truly (yt) req'd to k-ok a selection ..yt was passed over..s...o one prob wouldn't want to partake of nightlife here if one's a visitor....besides yt's fam commented it was basically a screamfest anyway

The Kauai hotel NEVER answers their phone, so you can’t book directly thru them and get the Kama’aina discount They have NEVER answered the phone when in your room. Our room smelled like a colostomy bag ...the first day and by the 2nd day the carpet was wet and the room also REAKED of urine. There was mold growing on the bed and wall, fuzz growing in the corners and behind the beds were disgusting. Upon complaining, the front desk girl named Ashley laughed at me & said there was nothing she could do as did the manager. The room they tried to get us to move to on the last night was filthy. They will charge you $25 a day for parking and the small breakfast buffet is cold. For $28, please keep the eggs warm. They wouldn’t even heat them up. At the Mamahune restaurant, there was only one waitress and cook. So 45 min wait for food to come out and you have to serve yourself. Then we woke up to the pool being covered in Caution tape!