TripAdvisor Traveler Rating

This place very outdated. First room had no air conditioning ducts in the bedroom area. We were moved to an even older handicapped room. Guess it could be good for families but not my choice. VERY DISAPPOINTING. HAD I known it was this archaic when I booked, I would have chosen another place. Unfortunately, there’s nowhere else to go. It’s season. So will make the best of it. If you like anything post 1960… book elsewhere.

From check in to check out we had a wonderful experience. The morning restaurant people were all great, but Miss Evelyn (the Hostess) kept the seating arrangement running smoothly. She was gracious and accommodating all with almost effortless ease. Courtney at the Concierge Desk gave us several suggestions that turned out to be spot on. Again with a smile on her face and calm manner. The room was clean and well maintained,

DO NOT BOOK HERE. We just checked in today this morning and here it is we are getting ready for bed and there’s roaches. 3 was seen in the room which one crawled all over my food box I didn’t even have a chance to eat. We called about it and all they could offer is to move to another room as if the roaches are confined to one floor on the resort… the beach is nice, they have ONE restaurant which sells burgers for the most part… not to mention this hotel isn’t in walking distance to anything, no restaurants, no shops, nothing. These room are ridiculously outdated and there is false advertisement on the internet. Please be advised. IM VERY MUCH LIVID! We canceled our last 2 nights and will be leaving tomorrow morning which can not come fast enough

If it wasn’t for the location I would give 0 stars. When we checked in we were given a room infested with cockroaches. Absolutely disgusting. I went to let them know at the front desk and at first they acted like it wasn’t an issue and said they’d have the room “deep cleaned”. It wasn’t until I came back to the front desk with a dead cockroach I killed from inside the room when they finally decided to move us rooms. They also charged for maid service every day even thought the maids only cleaned our room 3 times in an 8 day stay. Also they don’t tell you this but they charge $25 a night for parking and there is very limited parking on premises and no other options to park for free nearby. There was a night when some of the people staying there were parking on the lawn under the trees because there was no other parking options. Also they ran multiple payments on our card without a clear heads up or what the charges were actually for. At the time of check out they had over $800 on hold for our credit card which is absolutely insane for a security deposit especially for a hotel infested with cockroaches. We are very disappointed and this is not the quality we associate with the Hilton brand…

Nice clean hotel with friendly staff and great location to see all the island has to offer. Celebrated our 35 anniversary and diamond members we were upgraded to an ocean view king room. It was fairly small but did have a window we could open to enjoy the fresh air. As others have mentioned we received $20 credit each day to spend wherever we wanted which was mostly at the tiki bar overlooking the ocean each evening. Location is perfect as it is next to a beach park for swimming, snorkeling and walking trail goes up and down the beach. They charge $25 per day to park but they have a generous parking area reserved for diamond members right next to most of the rooms. We loved the free coffee in the lobby as well. This hotel makes island experience easy by providing a cooler and fresh towels you can check out. The ice maker was on our floor as well as filtered water dispenser. Everything you need to explore the island was provided except the car. We loaded our cooler and grabbed snacks each morning and headed to a different beach or waterfall hike or Mountain View. My wife and I really enjoyed our stay and were always greeted with a smile from every staff member. Tip would be head out early before 7 to beat the traffic. Also several nice restaurants close by to check out. BV bourbon and ale house was our favorite but lemongrass grill seafood had great fresh fish dinner as well. Make sure to plan a day to explore Waimea canyon state park. Aloha