TripAdvisor Traveler Rating

Never again would I stay in this place!! From the beginning upon our arrival it was hectic and chaotic. Check-in took FOREVER and once it was finally all done we were only given 1 of our 3 rooms and told the other 2 would be ready by 3pm. We returned at 3pm to get our keys for the other 2 rooms and were told they were not yet ready. 6 of us were in 1 room for a few hours before the other 2 rooms were ready. And to make matters worse, on our last day of being there, we were robbed. Cash was taken from us and when reported management did absolutely nothing. They looked into who accessed our room throughout the day and it was clear when they went in yet still nothing was done. Worst experience ever, completely ruined our trip and time there.

The hotel was clean and staff was friendly. The buffet was okay the restaurant food was a better choice. The coffee cafe was great. It was over crowded, especially in the pool area. several charter buses came in and out through out the week. The hotel also allowed day passes which my have been the reason. We were the only Americans there and seemed like the only ones who tipped, The staff was very grateful. The pool bar said adults only but there were children constantly coming and ordering drinks as well. That was a little frustrating

I will always stay at the Hotel Playa Mazatlan. Once again this hotel exceeded my expectations. My deluxe ocean view room had in my opinion the best view of Mazatlán. Most of the staff knows me by name and I consider them my friends. The restaurants and entertainment are unmatched and this hotel is my favorite anywhere. I am looking forward to my stay in October. All that I have to say is wow!

I booked a room at this hotel, which I canceled within 24 hours. It has been 3 months since I made the reservation, and I have still not received a refund. I was just told it will now take 12 months (1 year!!!) ... to get my refund. Total scammers Beware

The Hotel is kept very clean. All staff are friendly and speak some English. Very willing to help and serve you with anything you may need. I loved my room which I chose to upgrade. I had a beautiful view of the city and the Bay. I would have rated the Hotel a 5 but for the dreadful noise. From 5:30 am until roughly 6:00 pm there is a horrible bird sound which last 20 seconds, is quiet for 15 seconds and then sounds again. ALL day long. It is a recorded sound to discourage birds from hanging out at the Hotel. It took me a couple of days to realize it was not a real bird & confirmed by staff. That & the constant, I mean constant, “band” on the beach. They do not move along. They just stay, and there’s more than one trying to out do each other or drown out the Hotel entertainment. The Hotel entertainment was very good. That noise though, was not enjoyable and really should be somehow controlled by the Hotel so there are breaks from constant performing & constant bird noise. I don’t know if that is possible but I would recommend they control those noises. It was not restful or peaceful which is what I was looking for on my vacation. Love the rocking chairs out front. I suggest first time visitors check out the restaurant choices & times the first day they arrive or they will miss out on the Speciality Restaurants.