Overview
Dive right into an all-inclusive family getaway in paradise at this luxury beachfront Montego Bay resort. Spend quality time together with activities and adventures for all ages, from water sports and nightly shows to creative cuisine, poolside cabanas, a lazy river, and more. Indulge in spa treatments, dance classes, and beachside lounging while your little ones find their fun at the kids club.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
228
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location
Reviews
HORRID MANAGEMENT. TAKE ME HOME.
Seaside47905887418 on Nov 16, 2024
Let me begin by saying this all falls on upper management, and had it not been for the incredible staff I would not have anything positive to say about my experience. I will start with the name SERGIO MARTINEZ as I’m sure he will read this review and ask for a second chance. However, I tried multiple times to get in contact with him to discuss my trip to no avail, and expect a “I’m so sorry for your experience and hope you try us again” response. The fact that he is running a hotel that does not run on time for restaurant openings, is constantly out of food at every place we stopped at, cannot even fully man the 4 water slides, and cannot follow up to provide any accommodations or credits when he is at fault (such as not providing a butter for the first two days and never seeing anything back from that) it is actually a wonder that he is in a management position. The number of times “someone will be in touch” was sent to my phone without any other follow up is astounding. I cannot believe the lack of care he puts into his hotel. If this is considered “luxury”, I think I’m done with Marriott and will be looking elsewhere. That being said, the staff never failed to make me smile and truly did their best with the (lack of) resources provided. Now, onto my review that again—falls to those who run the hotel and NOT the staff: Do you like trying to advocate for yourself and fighting to be heard? Look no further than the Royalton Hideaway Blue Waters, where management does not care about your stay! From kids at the adult only beach that they say they cannot take care of to butler service that is unreachable until you ask for it to be fixed, this place has something for everyone (unless you’re looking at the schedule, in which case you might be out of luck because 75% of the advertised activities did not occur)! Hideaway is a place where you are truly hidden because your vacation is a cash grab for the hotel, and you don’t count as a person to management! You’ll never know what you’re getting in food quality ranging from puking in your room to mediocre for the hour wait, including surprise buffet food arrivals at their “luxury” restaurants! While this was a honeymoon trip, it felt like a courtroom case for the entire week while we tried to get any semblance of service. Yes, the view is beautiful. Yes, we are in Jamaica. But I will say I wish I was anywhere else on this island—and I’ll finish that with a YEAH MON get me away from here. Save yourself the trouble—this is not the place to go to relax.
Perfect Vacation
Donte M on Nov 16, 2024
Zaria and Malish were amazing and extremely personable. The trip wouldn’t have been complete without these two individuals! I will return for these to wonderful women! I have been to Jamaica three times and have never had a better experience than this one! If you are someone hesitant on repeat vacations, please consider Royalton Hideaway Montego Bay to experience the exceptional service with these two ladies!
Vacation Offers
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Receive up to $600 USD in resort coupons with a minimum 4-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada -
Save $200 with a minimum 7-night stay at select all-inclusive Royalton Luxury Resorts and Planet Hollywood Hotels & Resorts properties in Mexico and the Caribbean.
St. Lucia, Cancun, Antigua, Punta Cana, Grenada, Montego Bay, Riviera Maya
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