TripAdvisor Traveler Rating

The rooms are very small and in need of updating. For $900 per night, I expected a lot more. Don't expect Disney-level accommodations. The staff seems like those at any other hotel. Their interactions with... you seem mechanical and they don't really go above and beyond. However, the hotel is pretty close to 2 of the Universal parks so it's really convenient. The water taxi to the City Walk is nice as well.

Quality of room was dirty. Management treats customers as nothing more than cattle. If a customer complains about a lack of service, issues with room or any negatives, management has a well trained staff o...f deflectors and say the right things, but don’t ever DO the right things. Never return would be a change or improvement. Hard Rock is incapable of improvement as currently manages.

Visited today - ordered 3 adult meals and a kids meal. My daughter asked for lemonade and instead of being offered a kids drinks which was part of the meal she was given a ‘homemade lemonade’ at a cost of ...$9.50 plus tax with no offer of a kids drink. Server was not friendly either. Would not return because of this

Great location and landscape. We were on the 2nd floor and it needed some TLC. Heavily-stained carpets, walls. Didn't look like a $900 a night room. Staff was friendly. I was under the impression we got ea...rly entry into Universal Studios. That is not the case.

we've been staying at this hotel for years. Every time on rock royalty level 7. we really thought this would be our last visit. our top reason to visit is the unbelievable staff, but rock royalty and the r...ooms was getting worse year after year and couldnt justify the prices. so when we walked to our room we noticed new carpet in the hall way, something that desperately needed doing. We entered our room, expecting the old worn furniture we'd seen for years. But i was like a new room. Carpet, furniture and the bathroom had a complete makeover. It was a really nice surprise. rock royalty room had lost its magic too. Only Nan and Wendy would interact with guests and the food and care of the room werent good. But that has changed. The food is good and continually looked after. Breakfast staff greet you with a smile and 'good morning' , something thats been missing for years. And evenings are back to how they used to be. Staff with personalities, Nan, Wendy and Meri are the best. Lovely people and fun to be around. Velvet and beach club is consistantly 1st class. And thats because of some of the best staff you'll meet. At Velvet, Sandra, Anthony, Skinny and Ken make you want to stay all night, and the same can be said at beach club, Hoover, Traci, David, Robert will make it very enjoyable to sit at the bar and have a drink. The Kitchen is with out doubt our favourite restaurant in Universal. The Acoustic brunch is superb and something we do every visit. We also had the prime rib dinner. I really hope they keep this. It was top class. Food and beverage manager Den should take a lot of credit for the above comments. A great guy and its clear his staff think the same. Hes doing a fantastic job. We didnt hear or see any constuction but fully undersatnd its got to be done sometimes. I dont understand peoples complaints about it. You cant moan about the hotel needing updating and then moan again because theyre doing it. If its happening theyre doing their best to make sure it doesnt affect your stay. So thank you Hard Rock. Things needed to change dramatically and youve done it. We've been visiting for 16yrs and its back to how it was. the best. And when the Epic Universe madness calms down a bit we will be back.