Overview
Get swept away to a tranquil South Seas retreat filled with exotic food and carefree fun. A sparkling lagoon-style pool surrounded by a white sand beach and swaying palms invites you to escape. Curl up in the comforts of a private oasis in your room or suite. Leave the rest of the world behind and unwind with all the exclusive theme park benefits of being a Universal Orlando hotel guest.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
·The ability to charge in-park purchases to the hotel room key
Free package delivery to the hotel room for any items purchased in the theme parks
Free parking at the main CityWalk parking garage
Free Transportation to the theme parks and CityWalk
Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
Free scheduled transportation to SeaWorld and Aquatica
Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
Free Universal Express Unlimited passes for both parks
Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
1000
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Lagoon-style pool, garden or waterways(to theme parks) view
- 1 king bed, or 2 queen beds
- Lagoon-style pool, garden or waterways(to theme parks) view
- Climate control
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
- 2 queen beds
- Lagoon-style pool or waterways (to theme parks) view
- 2 queen beds
- Lagoon-style pool or waterways (to theme parks) view
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
- 1 king bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- 1 king bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
- 1 king bed, and 1 sofa bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- 1 king bed, and 1 sofa bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- Living room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
Amenities
Lobby water feature
Lobby
Orchid Court Lounge Sushi Bar
Pool
Location
Reviews
TripAdvisor Traveler Rating
18% gratuity, no thanks.
Jarvisised (Melbourne, Australia) on Nov 15, 2024
Fantastic hotel and would love to stay there again and it would have been 5 stars all the way except there were a couple of small things. People tend to slam doors shut including the service staff to the point it would shake the walls, they would even leave the latch on when servicing a room so the door worn close fully. This means the door slams on the latch and bounces repeatedly, when you are trying to sleep it’s incredibly annoying. The pool side bar and I don’t know if this was at all bars but the hotels policy is to charge 18% gratuity when you pay the bill, besides this being ridiculous and making the whole American tipping culture a joke the tip should be optional and mandatory. We were charged this when all the server did was hand me a drink and not make it, no amazing service just opening a bottle.
Goodish
Wayne S (Wrexham, United Kingdom) on Nov 13, 2024
My third time staying at this hotel. Lovely area, nice room & facilities, everything as expected. If I had to criticise I would say the last thing you want as you’re checking in after a nine hour flight and a very long day is having to have a conversation about not wanting to have a daily amount of $ put on your card for spends (would have run into literally thousands for our two week stay) no quibbles at all when we said we didn’t want to have to accept this “offer” but still seems like a underhand ploy to encourage you to spend more. We were also not granted the room we requested even though the hotel received & replied to our request - I fully understand it’s not guaranteed to have this request honoured but I do feel that someone staying for 14 nights should have priority over people staying a couple of nights or even a week, wouldn’t mind if it was a adjoining room with a similar view but the view we had was quite disappointing, basically of the front of the hotel of endless vehicles dropping guests off. I also think that if you are staying in an expensive top grade hotel such as this you really shouldn’t have to pay extra for better Wi-Fi. Would I stay here again? Possibly, we still enjoyed our stay but was the least enjoyable of the three times when we have chosen this hotel.
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