Overview
Get swept away to a tranquil South Seas retreat filled with exotic food and carefree fun. A sparkling lagoon-style pool surrounded by a white sand beach and swaying palms invites you to escape. Curl up in the comforts of a private oasis in your room or suite. Leave the rest of the world behind and unwind with all the exclusive theme park benefits of being a Universal Orlando hotel guest.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
·The ability to charge in-park purchases to the hotel room key
Free package delivery to the hotel room for any items purchased in the theme parks
Free parking at the main CityWalk parking garage
Free Transportation to the theme parks and CityWalk
Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
Free scheduled transportation to SeaWorld and Aquatica
Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
Free Universal Express Unlimited passes for both parks
Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
1000
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Lagoon-style pool, garden or waterways(to theme parks) view
- 1 king bed, or 2 queen beds
- Lagoon-style pool, garden or waterways(to theme parks) view
- Climate control
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
- 2 queen beds
- Lagoon-style pool or waterways (to theme parks) view
- 2 queen beds
- Lagoon-style pool or waterways (to theme parks) view
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
- 1 king bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- 1 king bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
- 1 king bed, and 1 sofa bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- 1 king bed, and 1 sofa bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- Living room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
Amenities
Lobby water feature
Lobby
Orchid Court Lounge Sushi Bar
Pool
Location
Reviews
TripAdvisor Traveler Rating
Terrible. That's an appropriate word.
Lorin_M (Miami, Florida) on Dec 17, 2024
Starting with arrival, every single touchpoint to customer service was just plain bad. We arrived earlier that the scheduled check in time of 4pm to see if we could drop our bags in the room and freshen up before heading to the parks. "the best thing to do is self park your car and go to the front desk" says valet. Ok so let's do that. Of course, room not available. No problem, we will get our key cards and just go to room later. "Will these key cards let us out of self parking?" "Yes, they absolutely will" (NARRATOR: they absolutely didn't requiring a 15 minute process to get out of lot with parking machine broken to ask for help.) "Will you please have housekeeping make up sofa bed for our daughter" "Yes, no problem." (NARRATOR: they absolutely didn't...requiring us to make up bed ourselves when getting to room exhausted) "When will our room be ready? "By 4pm, latest" (NARRATOR: it was not ready until after 6pm) Market cafe/coffee shop in lobby had line 20+ deep trying to order and pay. Why was there only one person helping? Luggage service/bellman had line 15+ families deep trying to check bags in and out. Ridiculous. We literally only stayed in the room for 8 hours and still was one of the least enjoyable hotels I've ever been to. The only positive attributes of the hotel are the location and Unlimited upgrade.
Amazing Team and Customer Service!
barbaraaM7669JM (Dallas, Texas) on Dec 17, 2024
Special thank you to Lila, Kiley, Daniel, and Kawena who provided excellent customer service at the Royal Pacific Resort. They went above and beyond to make our stay special! I travel frequently as a VP for an advisory company so I appreciate and acknowledge excellent customer service and they are top notch! They were kind, listened to our requests, and accommodated us in Check-in and for extending our stay. Loews is fortunate to have this team represent their resort. I know when someone genuinely cares about their customers and they do. Thank you to Kiley, Lila, Daniel, and Kawena for helping us which started our trip on the right foot and for staying longer!!
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