TripAdvisor Traveler Rating

These are the biggest rooms you’ll find,nicest place to stay up here by universal area. Your very very close PLUS no traffic coming back cause your soooo near. Everything you need are in these rooms. Call for almost anything it’ll come from pots and pans to paper goods,excellent for a family,huge. I got 2 bedroom GRAND. Your reservation make sure it says GRAND 1 bedroom or 2…grand or you’ll get smaller version 1-2 bedroom,I know. If you are planning go Disney parks…I’d stay westgate town center in Kissimmee…the traffic to come back to here Westgate at turkey lake from Disney areas is horrible forgetit….you want Disney, stay down there Kissimmee…it’s 4 miles away from Disney main car entrance,u can go any park from there,Disney park. If You stay up by turkey lake it’s traffic,bout 10 miles on rt4 to get back. I’ve been with westgate when they only had turkey lake rd resort,before others were built,99 I think. Met my wife then…we own 7 days. We watch westgate florish and expand. But I’ve been couple places too….cant-beat furniture and rooms Westgate has. Buena vista,swan,ect ect…there nice but 10 days like we stay,Westgate accommodations hold up as far as rooms go….property. Westgate pretty hard to beat…go take a tour you’ll get room for 4 nights special price,we did 20 something yrs ago…remember…turkey lake rd Orlando fl is best for universal area,international drive area,there’s 1 water park that area to without getting on rt4 west……..if you are doing Disney u stay at Westgate town center Kissimmee fl…..less gas Les traffic cause who ever takes a vacation there,between universal and Disney is 10 miles of weekday work traffic plus park traffic. You will fall into a Monday work day or a Friday…rt 4 has construction now,I was there thanksgiving week 10 days 2024

Location is close to stuff but otherwise this visit was awful. We usually stay in Kissimmee at Wedtgate and will only return there. Was here 12/7-12/14 and had the WORST customer service I have ever had at a westgate after going for 30 years. Only one supervisor was helpful. Our fridge made noises I showed them a video of for 3 days and woke us each night they were dismissive and lacking in response since I had to complain 2X a day and finally on the third day Krista was helpful she made sure they replaced the fridge finally. Also their maintenance supervisor on told my friend staying with me that “the building is old, we are full, the pipes will make noise, nothing we can do” which was rude and incorrect when Krista had the fridge finally changed the noises finally stopped. Now you would think these people would pay attention and stop messing up…they did not I called before we left the last day because we were told we had a late check out at 1pm (that is Krista for helping us no one else did) and they said yep it’s all set no worries I asked if I needed to do anything and was told NO. Well lied to again they de activate the room keys and that’s not their fault (even tho I called and asked I wasted 20 minutes again because this place sucks) took no responsibility at all was not helpful and was rude and dismissive. NEVER again I did call after which was also terrible and took 30 minutes of run around to be told really sorry we can take care of your $57 room charges since you don’t want to stay here again…so awful will never stay here again or recommend this location I will go out of my way to tell anyone how terrible it was. Save your money and stay elsewhere or stay at the Kissimmee location if you will get crap service. I am happy to send the awful noise I got on video to anyone who wants to hear the screeching noise that woke us including a kiddo who was only 10 at 1am really fun for vacation. You SUCK!

Our company Christmas gathering is one we won't be forgetting! Mariela, Gianni, MaryAnne, Joe, Juan, Samuel thank you for coordinating our event. Everything from the rooms, food, and service was perfect! The resort is beautiful! As of this past weekend a Christmas town delight. Everything from the lights, flurries, fire pits, and music is amazing! The inside decorations of the banquet hall are elegant and fun. The rooms (studio & 1BRs) are stunning! The rooms are quite large, jacuzzi tubs, relaxing patio, couches, 1kitchens and the beds are really comfy! All the staff we interacted with were friendly and helpful. There's so much to do on the resort property there's almost no reason to leave. Market, restaurants,bistro, pools, water park, arcade, and more. Wonderful all the way around. Thank you for everything! Rooms: 5/5 | Service: 5/5 | Location: 5/5 Rooms Clean, well maintained, furniture is kept well. Nearby activities Lots to do near the resort. City walk, Ole Red, Disney parks, different attractions, PBR, the list is endless. Safety Staffed security is present throughout the resort. Walkability Extremely walkable. Clean sidewalks, smooth roads, and plenty to see Food & drinks Delicious drafts sports bars as well as our catered southern comfort dinner. Hotel highlights Luxury, Romantic, Quiet, Kid-friendly, Great value, High-tech

This place is a scam. Everything that we joined in contract with them was a lie. They did not hold up their end of the bargain but continue to want all of our money. This should be illegal to do what they are doing to people. This has foreshadowed and put financial ruin in our lives. They say you can refinance because it’s property. Lie. They say they refund you your maintenance fees. Lie. They say you can trade points to travel other locations. Lie. How do I pay do much money for something and get nothing in return but pain and anguish?!

Check in was easy, the lobby was really nice so we were disappointed when it came to our room and the service along with it. Make sure to bring your own toiletries because the ones provided aren’t very good. If you plan one being there for a few days you will need to call down and ask for clean linens. They do not come in to refreshen the linens at all. We had to text them after two days for fresh wash cloths and they just brought us a huge bag full of all the towels to stock the room and we had to put them away. If you need ice you have to contact them via text and they will bring it to your room usually 45min-1 hour after you reached out. You cannot call the front desk. There is no number or extension so you either have to text of walk into the lobby. The shower and tub are very outdated and filled with cracks and outdated fixtures and the carpet is filthy, trust me and wear your socks/slippers! Our room was next to another who had small children and a dog so we woke up early every day to screaming children and a barking dog 5 of the nights during our week long visit. We were put into a villa on the lower level, the morning after arriving even though we have a very late check in we were called at 8:00 am and woken up to be informed that our stay came with VIP access which included 2 free breakfast, free entry to ALL their amenities, discounted tickets to universal, Disney ect. And they will take us to on a quick 1 hour tour of the facility, give us a complimentary breakfast and answer any questions if we had them. It sounded great. We came down and after about 5 minutes into breakfast were handed off to a salesman trying to sell us a time share where we were then informed everything we were just told was “included” in our room purchase was only if we viewed a time share and sat through a sales presentation for 1 hour. This was not how I planned on starting my vacation. They even try to ask you lots of personal financial questions and your marital status age ect. Super inappropriate in my option! And when you say you’re not interested they keep pushing. I actually had to get an attitude with the lady in charge to get the point across they I will never purchase property from them especially if I do not have all rights to it. Don’t waste you time here and stay at a normal chain hotel.