Overview
Transform in the tropical surroundings, the pools are perfect for family fun and relaxation. This resort is a great couples getaway too.
Resort fees include
- Enhanced high-speed internet in guest room
- Local calls
- Self parking
- Fitness center access
- Mini golf
- Daily golf bag storage
- Access to driving range
- 1 hour of hard court tennis
- One hour racquet rental
- Lawn games
- Frisbee, horseshoes, basketball, croquet, soccer
Check in
4 p.m.
Check out
11 a.m.
Rooms
884
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Limited Views
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Limited Views
- Main building
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Connecting rooms available (subject to availability)
- Mini fridge
- Pillow top mattress
- Smoke-free
- Balcony/Patio
- A/C
- Alarm clock
- Bathrobes
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- TV
- CD Player
- In Room Movies ($)
King bedded rooms allow a maxiumum occupancy of 3
Amenities
Port cochere
Lobby
Pools
Golf
Rockwood Grill
Rockwood Grill patio
Sushi bar
Spa
Location
Reviews
TripAdvisor Traveler Rating
Very disappointing
MNLawyer123 on Mar 30, 2025
This hotel is not up to JW standards. We visit a lot of JWs and this one is definitely lacking. We stayed in a king suite for 7 nights and were so disappointed. The rooms are so outdated, quite literally f...alling apart. The minute we walked in our room we noticed one of the dresser drawers was ajar. We tried to shut it and realized there were dirty clothes and garbage stuck in it. There were also long, black hairs all over the room. When we opened one of the sliding glass doors, the handle fell off and laid on the floor the rest of our stay, completely ignored by housekeeping. Our room was near the ballroom, and music from events was so loud and lasted until midnight. There was also a wedding party staying across the hall from us who had an after party from 1-3 am. We tried calling security because of the noise and they did nothing. Half the chairs at the main pool are “reserved”, you have to pay for them. We did end up reserving chairs because we did not want to deal with the stress and hassle of trying to get down to the pool early. Service at the pool is very slow, even in reserved chairs. Even the pool bars open at 10, chair service never started before 11. The hotel offers a lot of amenities, but the are very limited times and close early. I will say the boats are fun and Mikado, the Japanese steakhouse, was fantastic.
Do not believe the negative reviews! This resort is fabulous!
44katiez on Mar 24, 2025
Do not believe the negative reviews about this resort! I read some reviews on TripAdvisor just before we left and I was very worried. They are absolutely not true. This resort is fabulous! We left without ...a single complaint. The resort is beautiful, it is clean, the rooms are modern and updated and the bed is so comfortable. We stayed in a basic king room. The staff is friendly and helpful and there is so much to do! We played mini golf, Pickleball, tennis, rode bikes, went to the driving range and had a wonderful round of golf with friends. Our favourite place to eat was the lounge/sushi bar in the lobby. That was so much fun and has such a great vibe and beautiful views. We would 100% recommend this resort to friends and can't wait to go back. Enjoy your stay!
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