TripAdvisor Traveler Rating

A group of us booked separate rooms for a wedding taking place. Firstly, when I checked in the person said I had not booked a king room, knowing I had, I opened my phone and indeed had booked 1 king and a separate 2 queen room. One room being for our teen boys, the other for my husband and I. I suspect because we used hotels dot com to book, we were given rooms right off the elevator. Our sons were given a room with a broken door sensor, and other a bathroom door that had no latch, so it couldn't be properly closed, much less locked. We were given a room a few doors away, with stained furniture and near apparently the 5 am DAILY garbage/recycling pick up. 3 aunts/ 2 uncles never heard this as there rooms were off in different parts of the hotel. (they booked direct) We originally had booked the loft directly with the hotel, because it said it slept 4 - when I looked closer at our reservation I realized it was a fold out couch, and we were staying too long for our 6'+ boys to sleep on a fold out couch.. The better prices was on Hotels. Ok, also upon check in they charged an additional $225 hold per room - and couldn't explain why. It wasn't until check out that I fully understood the charge and that it was a refundable daily incidentals hold. So the staff might be trained better to explain their policies. It is a good location. There is a lot within walking distance, and a parking garage that only charges $23 a night compared to their ridiculous fee.

This place is WORLD CLASS! I can't say enough amazing things about this place. 1- The CAFE is wonderful I mean like 10 stars out of 10. The front desk and staff were extremely helpful when my AC unit was making noise and moved me to an upgraded room right down the hall. The people are wonderful, location is wonderful, and amenities are world class...HIGHLY RECOMENDED!

What a spectacular hotel! We were lucky enough to book the Woodlark Suite, which was the perfect place to unwind and enjoy our time in Portland. Rafa, at check-in, was amazing -- he provided such kind, thoughtful, friendly customer service, and that increasingly makes all the difference in setting the tone for a trip. Their complimentary martinis at happy hour were an unexpected surprise, as was the quality of the incredible coffee available for purchase in the lobby coffee bar. We can't wait to return to the Woodlark the next time we are in Portland -- this is truly a gem!

Everything was well appointed, good location and excellent customer service. A big shout out to Ely.. who went way above and beyond to make our stay more pleasurable. Her helpfulness, and positive attitude really mattered when we had an unfortunate incident.

No coffee in room Dark despite high ceilings b/c of tiny window (room 322) Non-user-friendly automatic curtains (zero directions) No welcome martini as advertised Disappointing meal at tavern downstairs Slow valet No bedding for pull out couch though housekeeping quickly delivered Good location & decor