Active Advisories
There is a room furniture replacement plan at Crown Paradise Club Puerto Vallarta, scheduled from January 27, 2025, to April 12, 2025. This enhancement project will update the furniture in all rooms. All efforts will be made to minimize any impact to guests.
There will be annual scheduled maintenance of the Water Park, from August 25th to September 8th, 2025.
Overview
This paradise is on a wide beach, close to the marina area. Crown Paradise Club Puerto Vallarta has excellent facilities, dining options, entertainment and a large water park, perfect for families.
Check in
3 p.m.
Check out
12 p.m.
Rooms
352
Inclusions
- Round-trip airport transfers
- All gratuities
- All taxes
Rooms
- 2 double beds
- Garden, pool or street view
- No more than 4 guests in the room
- 2 double beds
- Garden, pool or street view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- 24 hour room service ($)
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Complimentary toiletries
- 1 king bed, 1 bunk bed, and 1 trundle bed
- Mountain view
- No more than 5 guests in the room
- 1 king bed, 1 bunk bed, and 1 trundle bed
- Mountain view
- Minimum 2 adults, maximum 2 adults
- Minimum 1 child, maximum 3 children
- No more than 5 guests in the room
- 24 hour room service ($)
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Complimentary toiletries
Amenities
Kids Club
Kids Club
Kids Club
Palapa Restaurant
Palapa Restaurant
Sans Soucis Restaurant
Kids Pool
Pool
Bar / Lounge
Pool
Fujiyama Restaurant
Pool
Location
Reviews
TripAdvisor Traveler Rating
Crown Paradise
ireneoickle on Mar 27, 2025
the team working at the Nitro were exceptional at nite and during the day. They would be great working at the front desk, friendly and personable. Great bunch of kids!!!!! ...
Never again
Tabitha P (Hamilton, Canada) on Mar 25, 2025
Honest review I have traveled for the last 10 years and I have never had such a horrible vacation as I did to this resort. Late review but needed time to process. Jan 27-Feb 3rd My family of 7 traveled t...o Mexico to this resort, family side. My mom and Nanny have issues walking so I made sure we were to have main level rooms. No stairs..less walking. Put it in the notes for resort....I could see the notes, they could see the notes and yet.....didn't do it. Well that started on a bad note. As they didn't give us main level rooms and they split us all up on two different floors. It took hours and hours to get it fixed. One room was on the main level..the other we had to wait till LATE the next day..kept getting told to wait, wait, wait...well now your wasting my time, waiting. When they finally told us our new room is ready, 3-4pm. I asked if all our luggage was in the new room, as well as the cot..was told yes, everything is in your new room. To go to the new room and nothing.. everything was still in the old room. I go again to the front desk...wasting my time some more..to be told to wait...again. After an hour still nothing, another hour, still nothing. I am getting upset as you now have wasted a day of my vacation waiting around and made me miss my rep appointment...so now when I go again and I'm upset, and fed up... things gets done... I go back to our new room..and people come to ask what room and what is needed ...I tell them again, as this is not the first bell boy/man to come ask me this...but this one is great, wish I had grabbed his name, he goes to our old room, gets our luggage and cot. Brings it to our new room and the maid comes and makes up the cot...thank you very much...gift bags given. One day wasted waiting around.. unbelievable... Al la carte's...what a joke. Could not get anything because as soon as you sign in, at 9:01am exactly...it's booked...how is that possible....so went to the manager, after third day and he got us into one...our whole stay... ridiculous. I would say the food was good, as my family enjoyed theirs but my fish was burnt on one side...side down so as soon as I bit into it, you tasted it, flipped it over to check and burnt. The dessert was awesome. The buffet was gross, we had to eat three meals a day. The only meal I liked, or we all liked was pretty much breakfast....the omelette station, needs more training. Clean the bowls after each use, as people have food issues, and mixing isn't sanitary. And make more than one to two at a time. You have the space...speed up. The lines were long and time consuming. The pineapple, cantaloupe, Honey dew melon was great. Service sucked. Except for the two guys I wrote a review on... No one came to us otherwise, we had to ask for our table to be cleaned, cutlery, glasses, spoons, and much more. But the Mexicans were always served...just an observation we noticed. Information....asking for any was to get no answers...I had to keep asking and didn't get answers till last day...like what. People on the beach selling stuff. They need to be talked to about bothering people. It was to the point of harassment. If you're resting, sleeping, listening to music, asked by the same ones all day long, everyday. They didn't care...they would keep calling... miss, miss, miss till you acknowledge them...like unbelievable. I told you 20 times already in the space of hours..not interested... Like really. We know you're there, we know you're trying to make a living but when you have already asked a few times in the same day, STOP. If we want anything we will come to you but you're ruining my rest, my vacation. The rest had nothing to do with the resort. The airport sucked...no direction. Rude people. No idea or direction to buses, no one out with signs...was very confusing and had to ask many people. The weather sucked. The water was freezing. The service sucked. From the top to the bottom...only three were wonderful..that is sad . I have been to many other places including Cuba, Dominican and got treated better in all aspects... For the price we paid to go here... unbelievable. Paid way less for other places and service and food was 100 times better . We did not like this resort at all. We Will never go back. Sad, as this was, a few of us, first time to Mexico... Was extremely excited...to be down right disappointed to the point of never wanting to go back to Mexico... But most definitely NEVER to this resort..
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