TripAdvisor Traveler Rating

Victor and Jacqueline were amazing bartenders. They made our time at the resort so special. They truly know how to welcome guests. Also Victor keeps the drinks coming! The dude knows how to bartend! Thank YOUUU VICTOR!! You rock!! Alan and Lucas on the entertainment team also did a FANTASTIC JOB!! They made our trip so fun with all of the fun activities at the pool and in the evening hours. The pool competitions and silent discos were a BLAST! ALAN AND LUCAS, thank you for an AWESOME party throughout our 4days! This Hilton location is a short taxi away from the pier which was nice. We did one night out for dinner by the pier. All of our other meals we had at the resort! All of the meals were great- I’m vegan and had options for all my meals. Overall - the service at this Hilton is spectacular. The servers, bartenders, pool staff, concierge— all were excellent! Highly recommend.

Victor is THE BEST bartender I have ever been around. We made our plans revolve around which bars he was working at. He got to know us and always kept our drinks full! Such a fun guy and he definitely made our time at the Hilton a 10/10!!!! He made us feel very welcome and got to know us. AWESOME guy! We would definitely visit this resort again!

The staff at the hotel is lovely. If they don’t understand what you’re saying they find out. The buffet staff became friends. You don’t wait a minute without coffee, green juice, which is an excellent drink. Service is supreme. Rooms are clean and fridge is replenished. Pool staff is excellent and so polite. I don’t know how they do it with some of the rude demanding people they serve and they always have a smile. The food was very good in all the restaurants we attended. There was no problem with getting chairs in the morning. I must say the last few mornings I’ve noticed little bugs or mosquitoes by the ocean deck, so bug spay would be handy. They all seem to work together so well. We tried to tip as often as we could and they totally deserve and appreciate it. I didn’t like their bed pillows. Too thick.

Absolutely love this property! The location is spectacular with a swimming beach that is calm, spacious rooms with ocean views and the staff is so accommodating! Sergio, Gladis and Estaban in the Italian restaurant gave superb service. Uriel at the morning buffet was so very kind and always remembered our names! Chef Jordy at the Asian restaurant makes the most amazing Korean ribs, Mario at the delicious seafood lunch spot was so nice to allow me to practice my Spanish, and Jose at the pool provided superior service with our drinks and beach umbrellas. In addition, Lucas and Toma made the craft lessons so enjoyable. This is my third time at this property and I will certainly keep coming back! Highly recommend! Tips… have dinner at 6:00pm to avoid a wait. We always had prompt service.

Arriving at paradise, met at the door with a margarita by Geraldo, took our luggage and helped us to registration which was so quick and easy. They offered an exceptional upgrade with the most wonderful views. The room was spotless and well appointed. Clara had our room and everything was perfectly clean with magnificent towel art everyday. Time at the pool bar is soooo relaxing. Cristian, Ricardo and Natalio are masters of their craft. They pump out the drinks and can make anything your heart desires. I love smoky mezcal drinks and Natalio made me his special which was perfect for me. Participated in crafts and activities with Lucas, Tona, and Blanca which was so entertaining and educational. Great teachers across the languages. Participated in several activities. Enjoyed the shows, all top notch performers - Catrina, Mexican and Dead of Dead Shows. Never went hungry with so many options and all were delicious. Ian was so attentive at Sunan. Such a romantic dinner for us watching the sunset. Gaby was absolute sunshine checking us into Vela each morning. Esperanza made our Vela experience so special. She was so attentive and anticipated every need with a beautiful smile. Eno was a wealth of knowledge and another great bartender. These are just a few people that touched our hearts during our stay. There were so many more!! This was a real vacation, I had not one worry and just time to care for me. Which I do not do well. I cannot recommend this place enough. I have never, in all my travels, encountered such real sincere kindness and true interest in that I was enjoying myself and have everything I need. We traveled as a couple and had concerns that families with children would impact our enjoyment but there was so much for them to do that we rarely seen or heard children except when we were near their pool and it was fun to watch the families having fun too! Muchas Gracias!