Active Advisories
Gran Sirenis Riviera Maya will be undergoing renovations starting on April 1st/2024.
Work will be done in 2 phases – April 1st to August 23rd, 2024 work will take place on the Riviera Maya side which includes lobby, lobby bar, main buffet, sports bar, coffee shop, Steakhouse, French and Japanese restaurants, wet bar and theatre.
Second phase August 26th to December 15th, 2024 work will take place on the Mayan Beach side which includes lobby, lobby bar, main buffet, coffee shop, steakhouse, fine dining restaurant Carnal, wet bar and ice cream shop.
Expected completion date of the renovation work is December 15/2024.
Please note, rooms are not being renovated, however some minor preventive maintenance may occur if required.
During this time, services will be provided in alternate locations.
The Mediterranean and Italian restaurants will also have a soft refurbishment. The Thai restaurant, which was closed, will reopen as a Peruvian Restaurant, to offer a distinctive culinary experience.
Overview
This resort is a nature lover's paradise: its beautiful beaches lead into crystal clear water and the largest coral reef on the Mayan Riviera where visitors can snorkel and scuba dive. There is a cenote (natural cave) and Mayan ruins on the property which blends with the architecture influenced by ancient Mayan designs.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
402
Inclusions
- Daily activities
- Round-trip airport transfers
- 3 à la carte meals per 7 night stay
- Non-motorized water sports
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Seating area with king sofa bed
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- Slippers
- TV
- Complimentary toiletries
Amenities
Lobby
Ikebana Restaurant
Pool area
Theatre
Spa
Pool
Beach
Brasileno Restaurant
Pool
Location
Reviews
TripAdvisor Traveler Rating
Customer service
n1c01e (La Puente, California) on Jul 20, 2024
Juan Carmona bell boy was awesome! He was very friendly , accommodating and helpful! He was quick to recommend restaurants in the city! Every time we ran into Juan he had a smile on his face and was ready to assist! He is an awesome addition to your staff! What an amazing employee! The Vazquez Family!
Amazing Kids Club Staff
Alejandro R on Jul 17, 2024
Amazing place, congrats for the kids club staff, Andy, Yessi and Tony, they did an amazing day for my children’s, and amazing karaoke for them. Activities there are very fun and they are too kind and happy guys. For sure will be back the next year.
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