Overview
The Yucatan Princess is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with vibrant contemporary design. A perfect getaway.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Access to the facilities and services of the Grand Riviera and Grand Sunset Princess Hotels
- Online or mobile check in available.
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Garden view or Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view or Pool view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Direct access to pool
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
Amenities
Tao
Skylights
Bar Plaza
Bar Plaza
Spa
Spa
Aerial view of pool
Pool
Pool
Restaurant Yucatan Buffet
Restaurant Yucatan Buffet
Lobby
La Bruchetta
Rodeo Grill
Rodeo Grill
International Restaurant
Disco
Location
Reviews
TripAdvisor Traveler Rating
Terrible experience never stay here and I mean neverrrrrrr
Rouse R on Jul 16, 2024
This resort is the worst resort I’ve ever been too… DO NOT COME HERE! The service is terrible and rude:. It’s big bugs in our rooms they did nothing.. we had a snake in our room they did nothing but laugh about it we spent over 4k to stay in this resort for a week and to be treated like trash is absolutely ridiculous.. we’ve been followed around insulting our party by saying we were smoking marijuana and it was a black and mild we spoke on random guest sitting in our private swim area and nothing was done about it! This resort staff down to the concierge is very unprofessional he yelled and got upset when the same energy was reciprocated. The concierge then told us that we’ll be kicked out with no refund if we had any other issues with the property but how? At the end of the day we come to your establishment and get treated like we didn’t pay money like everyone else! someone should step in and do something about it DONT NOT come to princess Yucatán if you wanna have a good time.
Not a 5* hotel but still nice
Resort636418 on Jul 16, 2024
This was advertised by TUI as a 5* holiday but it is most definitely not. The hotel is a little tired and we felt that we were not getting the holiday that we had paid for. That said, there were elements that were great. The staff are amazing and every one of them is a credit to the hotel. They work so hard and always have a smile on their faces. The rooms are enormous and come with so many great features such as double rain showers, slipper bath, jacuzzi, robes, slippers, double sink and the biggest bed that we have ever stayed in. The loungers around the pools are lovely with thick cushions and the animals ... omg ... this was like being in a massive zoo with all sorts of creatures just running around you. The beach shack is the best place to eat during the day and the food is great to eat whilst sitting next to the Caribbean sea ... not a bad life We were in block 5 and if you want the peace and quiet (we did) this is where you need to be. The problem was that everywhere around the hotel and pools and rooms was very 'tired'. Where they had tried to paint walls or furniture there were paint marks all over the floors or lights and it just had not been finished properly ... not to a 5*. The shower heads were really dirty and the corners of the shower floor were dirty and broken. There was a very large leather sofa in the room that doubled up as some form of bed, this was broken and the end kept falling off when you sat on it, not that you sat on a leather sofa often because you would 'stick' to it due to the heat and humidity. The balcony doors were great because when you opened the glass door there was a mesh screen to stop any bugs from coming in .... the glass doors leaked when it rained in both of our rooms and the mesh bug door in our room was ripped so was not of any use. The jacuzzi sides were all open and you could see the inside of the motor, a couple of the jets had come out and it was a worry as to how safe the whole thing was ... first world problems I know, but this IS what I paid for!! The food was very varied and the restaurants all provided different choices should you want it, plus you can use the other hotel restaurants. The problem was that the food is never hot, lukewarm at best. We tried to be positive about this but we have been home over a week now and are still suffering the effects of this .... if you know what I mean!!!!! Share prices in Andrex have shot up since we came home! More could be made of the beach front, we knew in advance that there was going to be some rocks but it really was bad, perhaps some form of floating walkway over these would be an idea and would definitely encourage people to use the beach more. There were lots of sunshades that were broken and lying around and loungers that were in the full sun without shade, these should have been fixed and again this would encourage people onto the beach. Would we go to this hotel again ... no! but this is because it is advertised as a 5* and would only really be a 3* or a 4* at a push. We had a nice holiday and made the most of our trip but were let down by TUI (again) for selling something that it is not. Talking of TUI, if you want to see a Rep you have to go to the other hotel, only a 15 min journey by hotel bus, but it is just another annoying problem as you have to set time out of your holiday to get dressed, travel over, find the rep and then return ... again, there are some reps at this hotel but not TUI ... don't know why! 1st world problems I know but something that you should not have to deal with when staying at a '5*' hotel and paying that much money.
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