Overview
The Yucatan Princess is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with vibrant contemporary design. A perfect getaway.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Access to the facilities and services of the Grand Riviera and Grand Sunset Princess Hotels
- Online or mobile check in available.
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Garden view or Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view or Pool view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Direct access to pool
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
Amenities
Tao
Skylights
Bar Plaza
Bar Plaza
Spa
Spa
Aerial view of pool
Pool
Pool
Restaurant Yucatan Buffet
Restaurant Yucatan Buffet
Lobby
La Bruchetta
Rodeo Grill
Rodeo Grill
International Restaurant
Disco
Location
Reviews
TripAdvisor Traveler Rating
Wouldn't go back - not good value for money.
Chris B on Nov 16, 2024
Our experience at the Platinum Yucatan really missed the mark in a number of key areas, Following is a summary of the concerns: Customer Service Issues: The interaction with Jorge at the front desk was a big part of our negative experience. It’s disappointing when staff are dismissive or unhelpful, especially when we were simply asking for something as reasonable as a king-size bed. The fact that he got defensive and was speaking poorly of us in another language only made things worse. Great service should make guests feel heard and valued, not like they’re inconveniencing anyone. Dining and Special Dinner Experience: The food was repetitive and lacked variety, which can definitely get monotonous after a few days. The situation with the seafood dinner booking was also a major negative experience—miscommunication and confusion like that can make an already expensive dining experience frustrating. And the attempt to upcharge us for lobster definitely felt misleading. Staff are fluent in English when they’re selling you an upgrade or special, but suddenly have trouble when questions arise. Spa Experience: In a resort of this so-called calibre, we expected a relaxing and professional massage, but instead were left with a very poor and uncomfortable experience. Spending $100 on a massage and receiving something less than therapeutic is definitely disappointing. A resort should offer a quality spa experience to match the price and expectations. Room Condition: The room maintenance issues are a shame, especially for a resort at this level. Cracks, gaps, and dirty grout aren't what you'd expect from a high-end property. Cleanliness and upkeep should be top priorities in all areas of the hotel, including rooms and common areas. On the bright side, we experienced great weather and well-maintained grounds, which at least made the best of a challenging stay.
Thanks esmerelda and Marcos
Holly S on Nov 13, 2024
Esmerelda and Marcos st Princess Spa were amazing! Best pedicure I ever had. They were very considerate of my sensitive tootsies and made me feel very comfortable and relaxed. All of the restaurants were amazing, the weather was perfection, pools were clean and numerous.
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