TripAdvisor Traveler Rating

Beautiful hotel and rooms. That's it. Further very poor experience. Location: the distance from the property to the main and only town area of the island. You can walk it, but you will need to be prepared to walk at least 25 minutes. Roads are sand / mud and not lighted, so bring a torch if you are walking back at night! Taking taxis will be expensive. Hotel communicates that they have bikes but when we were there we could not use them because they were all in maintenance.... Service: You can not run a tab and have to pay for every food or drink immediately. WiFi: very poor Mini bar: empty although their website says it's free. When asked they say it is the 2 small bottles of water that are free. No fridge in room. Bring plenty of water/snacks with you before you check in. There is no shop at all in the neighborhood. Restaurant: poor quality. Free breakfast they offer is limited to a choice of 3 dishes. Beach: is ok but certainly not great. Much better beach north of town at Playa Holbox. Other "services": we tried to join the yoga class offered in the morning. No yoga instructor appeared.

We had a very mixed experience at the Náay Hotel. The facilities there are lovely, the rooms are spacious and very comfortable. The pool is great with plenty of cabanas and lounges surrounding it. Being on the beach it is possible to walk into town via the beach which was a massive bonus when the streets were flooded. Unfortunately the service and food left a lot to be desired. The female receptionist couldn’t have been less helpful if she tried and we caught her outright fibbing to us on more than one occasion to avoid doing things. When asked if she could recommend a spa, as it turns out the website is incorrect in listing there being any spa services, she told us just to walk along the beach and find one (it was well over 30 degrees out and the last thing anyone would want was a beachside massage!) The food at the restaurant was fairly mediocre. And all bar one morning we were told there was no juice available for breakfast, despite them having all the makings for cocktails (that contained fruit juices). Overall we would probably recommend staying closer to the town if possible so as to have access to more dining options, and hopefully get better service.

This is such a beautiful hotel!!! And it’s located on the quiet end of the island… very relaxing atmosphere! The staff were all friendly and helpful. I would like to acknowledge Tomás, the best waiter on the beach!!! I would definitely return for a longer stay…as my stay was cut short due to flight delays on my way there.

Beautiful hotel with stunning architecture! The boutique nature of the hotel means that you get amazing service that feels personalized in a modern yet cozy hotel that feels very private. Make sure to check out the nearby “Holbox Magico” beach club, lying in a hammock while drinking a cold corona is a fun time!

I must admit, that my visit in Naay Boutique Hotel Holbox for my birthday was very nice till I have discovered on the ferry back home, that me and my friend were robbed in the hotel room. One of the hotel staff who filled mini bar in our room, has stolen 700USD from my wallet and 100USD from my friend’s wallet. Both wallets were kept safely in the suitcases in wardrobe. We were convinced, that such a situation in 5 stars hotel wouldn't be possible, but unfortunately it has happened in NAAY BOUTIQUE Hotel Holbox on 22nd of March this year. It is impossible to have staff in the hotel who steal money, who steal anything from the guest’s room. I have informed immediately the hotel management about this situation and I received message from the hotel management ....15 days later: "Hello, good morning, no refund or compensation applies because the chata reading has not shown any extra income to the room." Unfortunately someone from hotel management is lying. When we checked in, we decided to changed the room from grand floor to the second floor. In our new room, the mini bar was empty. So please explain to me, how possibly mini bar in my room which was empty while I arrived, few hours later was full?? Who did it? Probably the Holbox ghost, because according to hotel management, no one entered my room. They forgot about another accident as well, that during my visit the key system didn't work correctly, my key didn't work either and I had to ask receptionist to open my room with his master key....., but of course "the chata reading has not shown any extra income to the room". Lies, lies and lies. If general management of the hotel treats costumers this way, we can not expect any better behave from staff who just clean rooms or fulfill mini bars. Don’t you agree? This situation proves, that no one can feel SAFE in this hotel. What do we expect from vacations as tourists apart from sun and the nice beach? Safety and comfort. Unfortunately you don't find it in Naay Boutique Hotel Holbox.