TripAdvisor Traveler Rating

My input sent to management Just wanted to reach out regarding my stay at Bahia Resort from Thursday, April 17 - Sunday, April 20. We had planned this trip with some family friends. Last minute, my fam...ily wanted to leave a day sooner to stop and see some family along the way. I checked online and you had my room type available so I called to add one more night to my reservation. The lady on the phone was so nice and added the night to my reservation and told me it would be $500 for that night. I asked why it was so expensive when I was paying about $300 per night for a weekend. She told me it was because it was the last room of that type available. I told her to not add that night because I’m not paying $500. My family was bummed but it was fine. I kept an eye on that room and it never sold. Mind boggling that your resort would rather this room sit empty than accommodate me and add it to my reservation. Neither family had been to your resort but we were so excited after viewing the website and all that you had to offer. Oh man were we disappointed. Your website versus reality is not the same. While your resort is really beautiful, it falls short in most areas. The one thing our kids were most excited for was playing on the resort beach and paddle boarding in the bay like the website pictures show. Reality is that the resort beach is unkept and the bay is stagnant. I did a quick Google search and it’s not recommended to swim in Mission bay! Your resort is charming but seems to need some updating and changes. We were so excited that you offered a suite for the extra space since traveling with friends and we like to get together to play games together. Upon arrive to our room, we were hit with a smell. I opened both doors to let the room air out. Everything in our room had seen better days and never felt clean. Both doors stayed open while we were at the resort but I just couldn’t get rid of the stuffiness and smell. Our second to last day we were there, I found a door hanger on our door that read “pet in-room”. That was the smell!!! Dog slobber! I was very angry when I connected the dots because nowhere on my reservation did it state that I was booking a pet friendly room. If I knew this, I never would have booked this room! It’s unfortunate that it felt so dirty that we wanted to be anywhere but our room. Bahia’s location is great being a short walk to a few nearby businesses. We did wish your resort had a family friendly restaurant whether it be sit down or grab and go. We were hoping to relax during our stay but found ourselves offsite more than onsite due to lack of dining options and things to do. In conclusion, we had high hopes for Bahia but left disappointed. I hope you take my feedback into consideration to better your resort. It can be amazing and I think maybe it once was. Management reached out with a complimentary two night stay. Not sure why they think I would want to go back!

Ben, Chris and Patrick were all very kind and helpful during my 2 day visit. They worked in the lobby. Scott was an excellent waiter at the hotel restaurant. The breakfast sandwich and fish tacos were deli...cious and the grounds and rooms were lovely. I would definitely recommend this hotel.

Diante Ashby Was Awesome! Diante was extremely helpful with my hotel reservation. He was professional, friendly, and made the process smooth and easy. Great Guy, Great service. I truly appreciated his s...ervice and assistance! He is a 10 plus!

Ben. Ben was incredible. We arrived early for a family wedding and he went above and beyond to make sure we were in, settled and ready for the big day. The rooms are large and so comfortable. Again, Be...n, at the front desk. He could sense our excitement and a little anxiousness and we were met with amazing energy, while calming any nervousness for the big day.

DIANTE ASHBY, my reservation agent, helped me with my reservations and he was an EXCELLENT service rep. He answered all of my questions, which I had many, and he made sure I got everything I needed. He ...was exceptional. Elaine De Bono, California