TripAdvisor Traveler Rating

Great hotel and neighborhood! We really enjoyed our stay, the staff and the location of this hotel. But shhhhhhhh- we don't want word getting out that San Francisco is amazing right now! It was delightful to be able to get reservations easily and enjoy peaceful walks through Japan Town.

The views from the corner room were amazing. Very nice room with a comfortable bed and room to spread out. The lobby area and the garden level have lots of separate sitting areas that are well decorated and comfortable. Water pressure wasn’t the best but that’s to be expected in California.

This hotel is in the best location in the San Francisco. It is within walking distance to SO MUCH on Fillmore Street, restaurants, bars, shopping, coffee shops and more. Common areas for gathering and bar / hotel restaurant are tops. The fitness gym is spacious and well equipped. Central to many San Francisco neighborhoods. I used to always stay in the financial district. I don't think I will ever stay anywhere else again.

The best hotel for your SF stay!! Beautiful bar/lobby area and all rooms are very modern. We also highly recommend using them for any large occasions you have. We had a room block for our wedding with 40 guests rooms and the sales team and staff were extremely helpful!

When you pull up to the hotel, the lobby gives you the feeling like you're visiting a special boutique hotel. The room doesn't match it. It felt like the room had been poorly remodeled on the cheap. The mattress was just average. The toilet creaked when you sat on it so it was impossible to use it while someone else was sleeping your you'd wake them up. Also during the remodel they clearly removed the door to the main bathroom (you could see where it use do be) but there was only one light switch for the sink area, the toilet room (which had a door that wouldn't stay latched), and the shower so again, you had a hard time use it while someone was sleeping. Also the housekeeping staff apparently thinks everyone on vacation wakes up at 9am so make sure you put out a do not disturb door hanger. When you're finally ready to go out for the day you'll then need to specifically ask the front desk to have the room cleaned because you will have missed their normal window. The proximity to restaurants and shopping is great. We loved how centrally located it was and the front desk staff was as you would expect from this type of hotel. If I was taking another vacation to SF I'd probably pick a different hotel next time