Courtyard Clearwater Beach reviews
100 TripAdvisor reviews
Great Staff
milehigher78 on Jan 18, 2025
Tasha and Betsy are AMAZING on the rooftop bar, View 360. Even if they are not at the rooftop bar, find them downstairs, they will keep your drink full. I love the view from the rooftop bar, amazing at s...unset. All of their pores are fantastic and heavy.
Great customer service, recommendations, very knowledgeable , great bartender
John B on Jan 10, 2025
Devin was the best helper ever he even recommended a few Items from the bistro menu and what we go was absolutely amazing he is a great guy. I also got a cocktail I never tried before the black cherry old ...fashion and I tell you it was the best drink I had in a long time great bartender
Fantastic location with AMAZING employees !!
Traveler201254956 (Cleveland, Tennessee) on Jan 05, 2025
Fantastic location with AMAZING employees !! The location of the Courtyard Clearwater Beach on East Shore Drive is fantastic! We stayed there between Christmas and over the New Year’s Holiday and had the ...best view of the Intracoastal and a side view of the Beach ( thanks to Tameka ). She made an extra effort to find me the perfect accommodations so that we would have views from the balcony of the Intracoastal and the Beach ! She was always very pleasant and helpful on recommendations of fresh seafood and things to do within walking distance. You can walk to so many restaurants, beach shops, CVS, full service Starbucks, the Jolley Trolley pick up areas, and the beach is only 4 blocks ( an easy 5 minute walk). Breakfast at the Bistro ( Kriezza was super…I enjoyed talking with her every morning during breakfast and her help with breakfast options). I also met Vincent who pulled a shift one morning - great attitude even though he was running the Bistro solo!! Housekeeping staff was friendly and always available in the halls if you needed extra’s - Guadalupe was such a joy to meet. And the valet guys - we didn’t use our car until it was time to leave, as we walked everywhere. They would always see me coming and going, and say,” Welcome back, “ or “Have a great day” !! We can’t wait to go back, and already have our favorite room picked out !!
Don’t stay here
Kimberly M on Dec 30, 2024
I have stayed at Marriotts all over the world and this is the worst. Tim Osterhut ( Front Desk Supervisor and Tameka (Manager) were the managers I spoke to with no avail. We checked in late Friday night... and there was an issue with the plumbing. There was no TV and the lights were flickering on. It did look like they just were finishing construction because there was still a wall that was not plastered or finished. We called downstairs and they sent a security guard who then informed us to call back the next morning and see if the engineer could come up and fix it. The next morning at 8 AM I spoke to Tameka on the phone and said we’re leaving for the day to go to the beach and would like to have the following things fixed the plumbing, the TV and the lights. We show back up at the hotel at 1:30 PM and nothing had been done. We had also asked for daily cleaning service. So we went downstairs and I spoke to Tameka in person and I said this morning at 8 AM I asked you and she’s like yeah yeah yeah I thought I sent someone. I then spoke to the engineer myself with Tameka standing there and I said I’m in room 545 . We leave again and come back around 5 PM. The room still had not been fixed so while my kids went swimming, I went back downstairs and spoke to Tameka again and she’s like yeah you I told him , she went to go find the engineer who was the same engineer from 1 PM, this time I walked them to my room. I then came back downstairs looking for Tameka, who was nowhere to be found. I then spoke to Tim and Tim like I don’t know what’s going and don’t bother me. I then asked I’d like to speak to someone because it’s very upsetting . I was given a card for asst GM Delucha card . Neither Tim nor Tameka came to apologize. The engineer comes out and says oh your room is ready so we go upstairs and find that our room has not been made but at least the plumbing had been fixed and the TV had been. I’ve then went downstairs and asked about housekeeping and they told me that it would be every other day so on Sunday we left early and came back around 7 PM in our room was not made not serviced nothing. I called downstairs and Tim informed me that it should’ve been serviced. I then said OK this is now another issue and We had issues yesterday with regards to the plumbing. Can you please have the general manager give me a call? Tim responded in a snarky manner, I can’t have him call you when I’m on the phone with you. I said I understand. I am only a gold and I’m trying to make platinum. He said oh you got 11 more nights to make platinum you’re not going to make it . I then said ,well thank you so much for being so rude. His response was “it was my pleasure”. I immediately called Marriott Bonvoy and the guest representative informed me to check out immediately. They should’ve given you another room and they should’ve had the manager call you so I checked out. This morning even though we’re at a different Marriott property at this point, I find out that I’m being billed not only for those two horrible days. I’m now being billed for the next two days as well. I have never in my life been at a Marriott property so disgusting with managers that are the rudest individuals I’ve ever met and no action taken. I called Marriott Bonvoy again this morning and informed them that I’m being billed for two days that I’m not even staying there and the general manager still hasn’t given me a call . no one else has to stay at this place , there is hair on the little cushions because there is no headboard at this hotel. The pillows are flat as a board. The shower was dripping all night and all day. They never fixed that. The below pictures are after they supposedly serviced the room. We put our vags on the bed and immediately noticed the room wasn’t serviced. They made the bed and that was the pictures after they made the beds with us standing there.
Front Desk : Tamika
Rantea7 (Jeddah, Saudi Arabia) on Dec 14, 2024
We stayed in this hotel for three nights and were very pleased with the location of the hotel and its proximity to the beach. At first we were checked in into a room with a corner orientation so it did not... have much of a view. Then were saved by Tamika at front desk ! Seriously, a genuine sweetheart with an uplifting attitude and lovely energy. She offered to find us a better room and was very hospitable. If you don’t look for Tamika at the front desk then it’s pointless ! Let’s appreciate warmhearted and hard workers who stand behind the great experience we look for on hotels. We did notice the lack of attention to cleanliness in both rooms. Like white socks turning grey from the carpet and some nasty details in the bathroom. The purpose of my review is for improvement purpose only. Shout out to Tamika ?