TripAdvisor Traveler Rating

When flying early morning, I will only ever stay here again. Especially because we travel from Kingston to the airport. They put us on the "runway" side - which was great as my 7 year old enjoyed watching... the Terminal express & waving to the people, as well as watching the planes. We did not use the pool, but its a bummer the pool area is on the 'parking lot' side - no view while you relax. The gym looked incredible with a Peloton area. It was very convenient to be able to drop our car at the Park N Fly and be able to come here on the shuttle. We were leaving from Terminal 3, so at 4am we just walked across to catch our 6am flight - almost too easy.

Our Delta flight was canceled, so we had to unexpectedly stay overnight at the airport—and I’m so glad we ended up at the Sheraton Gateway Hotel in Toronto Pearson. This is definitely one of the nicest air...port hotels I’ve experienced. The location couldn’t be more convenient, with a direct bridge that connects right to the terminal. Perfect for a quick layover or early morning flight. The hotel recently went through a full renovation, and you can tell—everything feels fresh, modern, and thoughtfully updated. A standout feature is the Club Lounge. The food selection was great, and the staff were warm, attentive, and welcoming. Everyone we interacted with during our stay made a stressful travel day a little easier. If I ever need to stay near YYZ again, I’d absolutely return. Highly recommend!

We stayed at the Sheraton for a night before our flight south the next morning. As we waited in line to register a lovely staff member named Marsha came out and treated us like we were old friends. She was... so sweet, thoughtful and kind to us. She really made us feel seen, appreciated and careful for. Marsha asked us great questions about our room preferences and the offered us access to the Club. We really enjoyed this Bonvoy experience. The staff who waited on us were so professional and caring. Every staff person we engaged with was smiling and asking us how they could help. The decor and atmosphere was lovely and the food was incredible. We had delicious steak and a fantastic chicken sandwich. We will be back!

I travel a ton for work, and this was EASILY the worst hotel I have ever stayed in. The employees give less than zero f— about making guests feel welcome. We were there for about three weeks. Oh, let me te...ll you how I was bleeding out all over the lobby while they harassed me over my ID when I’d already been staying there for two weeks. Legit the worst and don’t waste your money here. This negates everything I thought about Canadians being nice.

The staff at this property were among the most attentive, kind, and competent. I checked in with Rosario. After having multiple flight cancelations and needing to spend the night, she recognized my stress ...and frustration. She made the booking/check-in seamless, and even upgraded my room for no charge. Dinner was also surprisingly great (considering I was at an airport hotel).