Overview
This adult-only beachfront resort is ideal for weddings and honeymoons. Upgrade your room to one of the many categories offered at this resort or indulge yourself in the Royal Service section, which offers an additional exclusive restaurant, bar and pool with butler service.
Adults only 18+
Check in
4 p.m.
Check out
12 p.m.
Inclusions
- Round-trip airport transfers
- Unlimited domestic and select international drinks
- Non-motorized water sports
- Nightly entertainment
Rooms
- 1 king bed, or 2 single beds
- Garden view or Pool
- No more than 2 guests in the room
- 1 king bed, or 2 single beds
- Garden view or Pool
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Pillow menu
- Smoking rooms available (upon request)
- Mini-bar stocked with water, soft drinks, juice and beer
- Located on the first and second floors
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Terrace/balcony
- 220/240 volts
- 1 king bed, or 2 single beds
- No more than 2 guests in the room
- 1 king bed, or 2 single beds
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Pillow menu
- Smoking rooms available (upon request)
- Upgraded amenities
- 24 hour room service
- Mini-bar stocked with water, soft drinks, juice and beer
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Terrace/balcony
- 220/240 volts
Royal Service includes:
- Bathrobe and slippers
- Complimentary beach bag
- Packing and unpacking of luggage
- Bath conditioning with incense, salts and candles (once per stay)
- Daily turndown service
- One YHI-SPA water journey included per guest per stay
- Private check-in/check-out
- In-room spa service ($)
- Priority reservations in à la carte restaurants
- Tea time and snack
- 20% discount for YHI-Spa massages
- Exclusive swimming pool
- Pool and beach concierge
- Lounge internet
- First pressing service free (2 pieces of clothes per guest)
- Late check-out
- Custom premium bar
- Complimentary Wi-Fi
- Dine around at Paradisus Varadero and Paradisus Princesa del Mar Hotels (transfer is not included)
Royal Service inclusions are subject to change at any time.
- 1 king bed, or 2 single beds
- 1 king bed, or 2 single beds
- Butler service
- Jetted tub
- Pillow menu
- Upgraded amenities
- 24 hour room service
- Garden view
- Mini-bar stocked with water, soft drinks, juice and beer
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Terrace/balcony
- 220/240 volts
Royal Service includes:
- Bathrobe and slippers
- Complimentary beach bag
- Packing and unpacking of luggage
- Bath conditioning with incense, salts and candles (once per stay)
- Daily turndown service
- One YHI-SPA water journey included per guest per stay
- Private check-in/check-out
- In-room spa service ($)
- Guaranteed reservations in à la carte restaurants
- Tea time and snack
- 20% discount for YHI-Spa massages
- Exclusive swimming pool
- Pool and beach concierge
- Lounge internet
- First pressing service free (2 pieces of cloth per guest)
- Late check-out
- Custom premium bar
- Complimentary Wi-Fi connection in common areas
- Dine around at Paradisus Varadero and Paradisus Princesa del Mar Hotels (transfer is not included)
Royal Service inclusions are subject to change at any time.
Amenities
Bamboo
Gran Terraza
Jacuzzi
Lobby
Beach
Marseille
Wedding gazebo
Pool aerial view
Racket club bar
Aqua bar
Beach view
Royal service Canimar
Captain Morgan night club
Royal service Monserrate bar
Rock house
Wedding
Fitness centre
Lobby bar
Royal service hill top pool
YHI spa pool
Pool views
Beach bar
La Corona cigar bar
Sakura
Spa massage
Salon
Royal service concierge swim up pool
Plaza
Beach cabanas
Grounds
Royal service lounge
Lobby area
Tennis courts
Piano bar
Firenze
Location
Reviews
TripAdvisor Traveler Rating
WELL I CAN FINALLY SAY IT!!! THIS IS ABSOLUTELY THE WORST RESORT I HAVE EVER STAYED AT!!!
Janice B on Nov 14, 2024
I WENT WITH MY MOM AND COUSIN, THE GIRLS ARE 88 AND 85 YEARS OLD. THIS IS OUR FORTH TIME IN CUBA AND FIRST FOR MY COUSIN. THIS WAS GOING TO PROBABLY BE THERE LAST TRIP, SO I WANTED IT TO BE SPECIAL AND UPGRADED US TO THE ROYAL SERVICE SIDE. BOTH OF THE GIRLS HAVE DIFFICULTY WALKING DUE TO HIP SURGERIES. FIRST THE PROS OF THIS PLACE... THE RESORT IS WELL MAINTAINED AND BEAUTIFUL AND MASSIVE, THATS IT!!! NOW THE CONS!!! NO COMMUNICATION WHAT SO EVER, 2 BUTLERS THAT DID NOTHING FOR US IN THE 2 WEEKS WE WERE THERE. NEVER SHOWED US WHERE ANYTHING WAS ETC. WE NEVER HAD HOT WATER ONCE IN THE 2 WEEKS WE WERE THERE.OUR SHOWERS WERE EITHER COLD OR LUKE WARM. THE A.C NOT WORKING, TOLD US THEY WOULD COME BACK TO CHECK, OF COURSE NO ONE EVER SHOWED UP. THERE WAS MAYBE 20 PEOPLE ON OUR SIDE, AND LITERALLY NO SERVICE. IT TOOK 5 HOURS AFTER A CALL TO GET 2 BATH TOWELS. THIS HAPPENED SEVERAL TIMES. TOLIT PAPER ALSO SEEMED TO BE AN ISSUE. WE WERE TOLD THAT THE HURRICANE WAS COMING THE NEXT DAY, SO THEY TOLD US TO PACK UP AND WE WERE MOVING UP STAIRS. THEY CARRIED OUR STUFF UPSTAIRS AND WE WERE GOING TO MOVE BACK DOWN AFTER THE STORM. IT WAS 19 STAIRS MOM HAD TROUBLE MAKING THAT. I ASKED IF WE COULD GO BACK TO OUR ROOM, I WAS TOLD IT STILL WAS NOT CLEANED. SEVERAL DAYS LATER I WAS ASKED IF WE WANTED TO GO BACK. WE WERE LEAVING THANK GOD IN AFEW DAYS, SO WE STAYED. OF COURSE THERE WERE BLACK OUTS SO NO A.C , EVEN WHEN THE GENERATORS WERE WORKING, SO NO SLEEPING IN THAT HEAT. FOOD!!! I REALIZE CUBA IS IN DIRE STRAITS RIGHT NOW. BUT CAN YOU SAY CHICKEN LEGS, PORK OR FISH FOR 2 WEEKS. NO EGGS, JUST POWERED. SAME FOOD EVERY DAY AT THE BUFFETS. ABSOLUTELY HORRIBLE AND ALWAYS COLD. THE ONLY THING WE LIKED WAS THE TOMATO SOUP AT THE ITALIAN RESTAURANT. THEY HAD LASAGNA ONCE AND IT WAS MADE WITH HAM AND CHEESE. AND WE ARE NOT FUSSY EATERS. ALL THE OTHER RESTAURANTS WERE THE SAME. COLD FOOD. MY MOM LOST 3 POUNDS AND HAD SEVERAL GOOD CRIES AND WANTED TO COME HOME AFTER 3 DAYS, SOOO SAD!!! ONLY 1 SHUTTLE FOR THE WHOLE COMPLEX. ONE NIGHT WE HAD RESERVATIONS AND CALLED FOR THE SHUTTLE, BECAUSE ALL THE RESTAURANTS ARE ON THE OTHER SIDE OF THE RESORT. ITS POURING RAIN, DARK AND A GOOD 20 MINUTE WALK, GIRLS COULDN'T DO DO IT. I WAS TOLD THE SHUTTLE HAD A FLAT TIRE AND WOULD NOT BE FIXED ANYTIME SOON. SO WE DECIDED TO WALK TO OUR LOBBY AND GO TO THAT BUFFET. NO LIGHTING TO SEE, WE TOOK OUR TIME TO GET THERE TO ONLY FIND OUT THAT OUR BUFFET DOES NOT OPEN FOR DINNER. 12 DAYS IN AND NO ONE TOLD US THAT. I WAS TOLD TO GET ROOM SERVICE. WELL ROOM SERVICE WAS A CHOICE OF A HOT DOG OR A BUN WITH HAM AND CHEESE. 5 STAR RESORT???? SO AT 830 THAT NIGHT WE DINED ON A COLD HOT DOG. THE BEACH!!! WE WENT TO THE BEACH, MY MOUTH JUST DROPPED. IT LOOKED NOTHING LIKE THE PICTURES. IT WAS OVER GROWN, SEAWEED, OLD GROSS CHAIRS AND PALAPAS. THEY HAD A SMALL BEACH BAR JUST BEFORE YOU GOT THERE, NO BLENDER AND NO ICE. AND NOTHING TO CHOOSE FROM EXCEPT WARM DRINKS. LOVED THE STAFF, ABSOLUTELY GREAT PEOPLE. LOBBY BAR ON THE ROYAL SIDE MADE GREAT DRINKS, THANK YOU DAYLIN. YOU ARE WONDERFUL. AND THE 2 GENTLEMAN WITH THE GUITARS THAT SANG TO US SEVERAL TIMES, LOVE YOU AND YOU ARE AMAZING!! ROOMS !! DEFINITELY NOT BEING TAKEN CARE OF. MAIN LIGHTS NOT WORKING, SHEETS ON BEDS CHANGED ONCE A WEEK, CARPETS IN ROOMS ARE FILTHY. ASKED FOR COFFEE FOR 5 DAYS NEVER RECIEVED ANY. WHEN I CALLED I WAS TOLD BY CUSTOMER SERVICE THAT WAS MY SECOND CALL. FRIDGES KEEP YOU UP ALL NIGHT LONG MAKING DYING NOISES. THE MANAGER. YOU OBVIOUSLY NEED TO BE RETRAINED, YOU ARE LETTING YOUR BEAUTIFUL RESORT GO DOWN THE DRAIN!!! TALKED TO LOTS OF PEOPLE WHILE WE WERE THERE, AND NOT ONE OF THEM WERE HAPPY, OR WOULD EVER RETURN. WORD OF MOUTH IS HUGE IN THIS BUSINESS. YOU CALL THIS THE ROYAL SERVICE SIDE. WELL THERE WAS ZERO CUSTOMER SERVICE. I WOULD NEVER RETURN TO THIS RESORT. BOTTOM LINE!!! CUBA IS AMAZING AND SO ARE THE PEOPLE!! BUT IF YOU WANT TO ENJOY YOUR HOLIDAY AND NOT HAVE ONE DAY WITHOUT ISSUSES HAPPENING PLS. GO ELSE WHERE!! OR YOU WILL LITERALLY REGRET YOUR CHOICE!!!
Don’t waste your money
Teri G on Nov 14, 2024
Well well well, where do I start? The hotel was a 2 star, not very clean and old and dated. The food was absolutely terrible, the same thing you get at the buffet is the same thing you get in the ala cart. We had a hurricane during the time spent there and we lost out 2 days because of crappy weather(my fault for going during hurricane season) but half of the resort was closed down, we had no air conditioning for 4 days and our room wasn’t cleaned for 5 days, no clean towels, during our stay at all. My husband was super sick from the food the last day we were there. The beach was full of seaweed they never cleaned that up so you would walk through that to get to the water. There is a cat full of diseases in the snack shack while you eat and drink. Very dirty and dated place. I will never go to Cuba or this resort ever again! Waste of money!
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