TripAdvisor Traveler Rating

We went on a last minute trip to Cuba. Found this resort online and we are glad we did. The facilities are beautiful. The staff are super friendly. The food was… well it’s Cuba. We were fed and we were satisfied. We didn’t experience any shortages. The beach was beautiful. Needed to be raked. But it is the off season. Not sure if it’s always like that. We will be back again in the future.

Allégence restaurant is very good and the staff is very friendly nice resort very nice beach ??????? great pool very clean in room good live music in the lobby the cocktail are good and the crystal beer ???????? ???????? ???? very recommend that resort and allégence is very good

Our first time to this resort was in November 2019, and our most recent was in December 2023. We fell in love with the staff and the resort. We upgraded to what is now "Alegance" (formerly "Privilege") and it was the best decision! That is where we met Roxy. She made our stay fabulous. Reservations needed for the a la cartes? No problem! She made it happen. Any issues with our room? She remedied it. Any questions about the Cuban culture? She taught us. Her English is perfect, but she also speaks fluent Spanish and French (and a bit of Russian too!). I had a Canadian friend visiting another part of Cuba, and Roxy helped arranged her stay with us for an overnight. She also helped make celebrating my birthday extra memorable... decorated with balloons, had the chef prepare a special meal, and made sure I had cake! (FWIW, the cakes they make are to die for!) Roxy is the reason we have been back to this resort 2 more times, and she is the reason we intend to return. The resort itself is lovely. The staff are so friendly. The grounds and the gardeners. Wow. They do such an amazing job! We found the rooms, restaurants, washrooms and pool areas to be very clean. Yes, it is Cuba, so they were short on some items some days. But what they had, they shared with the guests. The main beach is gorgeous. Soft white sand, lots of palapas for shade, and extra activities at the far end if you want to partake. We always had lots of variety for food and drinks. We have made some amazing friends while at the resort, and have continued some of those friendships back home in Canada. We've even arranged to go back at the same time as those friends so we could pick up where we left off, and add more to the fold! And every time we've had to come home, although we've been sad to say goodbye, we've also been extremely well rested and refreshed. EXACTLY what we look for in our vacations!

I was there in June with some friends and the service was excellent specially on the Alegance section they were very friendly and professional. The food was good and the service done impeccable Looking forward to go back next year with my family

My husband and I travelled for a week May 18-25 and had the upgrade to Alegance as part of our booking. We travel to Cuba every year and know exactly what to expect when traveling here in regard to food etc, we go to Cuba for the great people and the beautiful beaches. I need to start off by saying the resort was completely dead during the week we were there, maybe 100 people total if that. I had ready about lack of lounge chairs around the pool and beach area and we certainly did not face that issue, we would show up at the beach at 10:30 and could still find a palapa and chairs everyday without any issues. As for the main pool we never hung out there, no one was ever around and no entertainment activities or music. Our afternoons were spent at the Alegance pool with Roberto as our bartender. There is no shade at either of the pools, some umbrellas available at the main pool but at the Alegance only if you are able to get a chair under one of the big palm trees. Food: To start off we did not starve but it was pretty repetitive throughout our week, what we did have was decent/good. Not sure if it was a result of their low season and not preparing as many options or the fact that they do have shortages and work with what they have available. Our first night we ate at the buffet (super hot, no AC), minimal options available but the cooking stations had pasta being made along with pork and chicken. Breakfast - we ate at the Alegance restaurant everyday, had freshly made eggs (fried, omelet or scrambled) everyday but the only sides or add-ons were continental style with bread, cereal, cheese, cold cuts and fruit. Lunch - ate at the beach snack bar (also 24hr snack bar), Hamburger, ham & cheese sandwich, pasta with tomato sauce, some days hot dogs. (no condiments) Dinner - had a la carte every night, food was good at each (Italian, Carribbean, Gourmet or Alegance) however the main meal options at all of them was Pork, chicken or fish, Italian also had pizza. The starter soups were all really good. At the Alegance dinner one night was lobster, pork and fish platter (wasn't too bad). Bars/Drinks: Typically the coffee in Cuba is fantastic, cappucinos and all, I found it was hot and miss at this place. Also some days there was no coffee, they ran out. Tried Mike's cafe on our 2nd day and heard they too had run out of coffee, never made it back another day. Beer not available some days at some of the bars and the rest of the drinks were hit and miss on what they could make. Could never go wrong with the traditional rum and coke. Our room was great, spacious and AC worked well (Rm 4622), thank you to Blanca for helping us with the room request on the 2nd floor. Entertainment was in the lobby at night, no shows in the theater. Every night something different, singers, sax players, band, etc. By 11pm not main people left in the lobby, the disco was also open at that time (never tried it to provide input). Overall we had a decent stay, very quiet but also relaxing in this case. Met some great people at the Alegance pool who we hung out with every day. Would I return to this resort, that would depend on the deal available. If it was a low cost for a getaway I would consider it.