TripAdvisor Traveler Rating

We stayed 5 nights at this Hilton. The first day we did not get room service and when I challenged it late in day we were told the DND sign was on our door- not true. We had unacceptable room service the rest of our stay. Linens from sofa bed left on the floor for 3 days after we no longer needed them. Front desk staff were not welcoming at all and did not greet or even look up when we entered the lobby. We wasted our Hilton Honours point on this stay. Poor parking at this hotel and even to drop bags we had to drive around the block repeatedly for 15 min just to be able to pull in to unload our luggage.

I stayed in a King Bed Suite room and loved the size of the rooms and the very central location. However, I felt the rooms were a bit outdated and some lights & appliances (like the screen in the bathroom mirror in my room) weren’t working as well. What I was most surprised about was the customer service at the front desk. The valet parking took a very long time to retrieve and I felt that I’ve experienced a much higher level of customer service & friendliness at other hotels - it wasn’t poor customer service and would recommend anyone to stay ay this hotel, which is why I still rated my experience 4/5. I just expected more from a Hilton hotel! Overall, if you need a downtown hotel in a great location and like to have space in your hotel rooms, this is the place to be!

What a fabulous stay and experience! We spent 6 nights here and were definitely not disappointed! We were upgraded to a suite with a separate bedroom and living/dining area. The room was clean and well appointed. The bathroom was immaculate, one of my hallmarks of a great stay! All staff was friendly, polite and professional. Housekeeping was attentive and never failed to greet us in the hall and ensure we had all we needed. The hotel is a very short walk to the harbourfront. Valet was so efficient, we never waited more than 5 minutes for our car that was parked a few blocks away. Treat yourself. Enjoy Halifax while being pampered as we were!

Loved this hotel. Beautifully furnished, spacious, welcoming and practical. I chose a room with a harbour view and this didn’t disappoint. The room had a microwave, a small kitchenette and the hotel had an easy to use guest laundry. The reception staff were professional and offered me options. There is a small supply of food in the foyer. I had the seafood chowder as room service and it was fantastic. I would stay here again and this has caused me to look at more hotels from this chain.

Great location - just a couple of blocks from the ferry terminal and from the Citadel. Comfortable beds, exceptional showers and excellent breakfast options (though a bit slow on delivery). We were on the second floor, and it was quiet - the only noise came from tankers in the harbor blowing their fog horns in the morning if the fog was thick). Many restaurants and shops within walking distance. Very attentive staff. We would book there without hesitation.