TripAdvisor Traveler Rating

Very nice hotel with spacious rooms and great amenities and location is close to the beach. Rooms have amazing views of ocean and Diamond.Head that are breath taking nice to wake up to. Rooms have fully equipped kitchens with everything you need.

Whole complex is grubby and dated. Facilities were not worth the resort fee of US$35 ( plus two taxes on top) per night. Carpet and paintwork in common areas was grubby and the wait for lifts was unsatisfactory many times with either one or two lifts being blocked off and unavailable for customers. Our apartment was lacking in both facilities and cleanliness (eg food splattered up the side of the fridge left uncleaned, ripped blanket provided for sofa bed). It was difficult to stop the kitchen tap from dripping and initially no plug was provided for the sink so we couldn't wash dishes properly and risked cutlery etc falling down the insinkerator. The can opener was poor quality and difficult to use and there was NO TRAY to use in the oven to put food in (only a shelf with bars) !! We bought garlic bread to heat in the oven and then had nothing to sit it on to cook it !! It would have fallen through the bars and burnt on the bottom of the oven. We also had no shower gel as the pump did not work ( pump was either broken or empty). We pointed these things out, but apart from the plug for the sink being provided, nothing else was fixed. There was also no spare toilet paper provided so we had to quickly request another roll from one of the cleaners when we ran out. We were also disappointed to find that rather than putting a "hold" of US$100 on our debit card the amount was actually taken from our account and then refunded upon checkout. This meant we have been charged an overseas transaction fee of nearly AU$5 which was unnecessary. Our son also had money taken from his debit card for his key to the gym and then it was refunded later but he also incurred a transaction fee. We stayed at many different hotels during our 4 weeks in the US and each time they put a "hold" on our debit card so that it was "pending" only and then reversed when we left. Each time we did not incur a transaction fee. Overall we were disappointed in the accommodation and service provided and would not choose to stay again in the future. I could not locate any direct email for the property but have emailed the reservation team for the chain of properties THREE times and have received no reponse.

It is an older hotel and needs a refresh; stained hallway carpets, slow elevators etc. But the rooms have a full kitchen and utensils, and BBQs are available in the swimming pool area : great for doing your breakfast or lunch in your room, besides BBQing outside etc. Service is a bit regimental and inflexible. Excellent location in Waikiki, close to the beach, shops, and bus stop

The hotel is in a great location being very close to the beach. The staff were friendly, but it seems that everyone in Hawaii is friendly. The main issue is that the entire hotel is very tired and needs renovation. It would have been a great hotel in its day but is overdue for work to bring it up to standard. The room price is very reasonable but suspect that is because it needs work.

Great location, which was why I chose it. I had paid for a room with a view and I certainly got that ! Car parking next door was rather expensive but this was made clear when I booked, and that is a hazard of staying in a city. THe only downside was that on the 27th floor there is no internet, I was given sign in details by the reception, but why bother when they know it doesn't work ?? When I came down to ask about it I was told that "some" units don't have wifi as it doesn't reach but I could go and sit in a communal area and use it. While wifi is not critical, when it states that you get high speed internet as part of the exorbitant resort fee that you have to pay, you should get it. As a visitor from out of the country I rely on having wifi where I stay to keep in touch with family and going to sit somewhere else really is not convenient. |To be fair, the lady |I spoke to said I could speak to the manager about changing rooms the next day, but this would mean a lower floor, so my sea view that I paid for would probably be gone. All in all I would recommend this hotel.