TripAdvisor Traveler Rating

Beautiful stay with the fresh ocean breeze and the sounds of the waves reminding you that Hawaii is paradise on earth. Rooms were clean, housekeeping and maintenance staff were extremely responsive. Customer service was excellent! Highly recommend!

The room was superior to my expectation; Japengo is a fantastic sushi restaurant; gym is quite large and covers all needs; staff were professional, friendly, and the grounds were well maintained. Very positive overall experience and exceeded expectations.

As per usual, the Hyatt Regency Maui knocked it out of the park with their friendly service, exceptional food & beverage offerings, and the well-maintained guest room that we enjoyed. They continue to keep the property in great condition, and in fact, there are more enhancements being done now. I highly encourage anybody visiting Maui to stay at the Hyatt Regency - you won't be disappointed!

The beach is beautiful and the child pool is great for my baby as it is his 1st time to the pool and beach. We are disappointed with Hyatt Maui though as there are a lot of renovations ongoing, I have a baby that needs to take a nap and they gave me a room with construction noise outside. The front desk should have inform us when we check in and saw our baby so we can make arrangement on our schedule. It was also my birthday and usually other Hyatt hotel send me a cake, (Shanghai Hyatt did and I was surprised by them). I do not really care about such gesture as I have my own celebration at Whalers village anyway, but the feeling from Hyatt Maui employee is just to avoid any trouble from guests. Some of the employees are friendly and helpful but quite some of them I can see does not like their job and is very rude especially the valet parking lady. She demand I hand over my car keys when I just want to pick up my family with baby at front entrance. Hyatt management definitely need to improve on customer service and guest experience if they want to beat the competition.

Amazing stay! Very family friendly, great location, beautiful resort. We traveled with our almost 1 year old and it went smoother than we anticipated. The kids pool was so cool and they had a great infant floaty for purchase that allowed our son to enjoy the pool even though he doesnt swim or walk yet. Our partial ocean view room had amazing views of the mountain and the sounds of the waves were relaxing. We will be back!